Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
3
Bluetooth connection
on December 18, 2024
Posted by: Eddiaz
I had to return a pair because the Bluetooth kept dropping on off when using my Samsung S22 phone. The Bose are the only earbuds that wouldn't stay connected. I just received the replacement earbuds. As with the previous set, they sound amazing. The real test will be if they stay connected to my phone. I'll come back and update this review once I've had the new pair for a period of time.
Response from bose.comBy Customer Support, December 22, 2024
Hi Eddiaz,
It is great that you enjoy the amazing sound of the earbuds. When setting up the earbuds in the Bose app please make sure you allow the Bose app the requested permissions. This can help improve connectivity and help to prevent connection drop off. We'd love to help though, and would ask you reach out should it be needed: https://bose.life/contact
Nic - Customer Support
It is great that you enjoy the amazing sound of the earbuds. When setting up the earbuds in the Bose app please make sure you allow the Bose app the requested permissions. This can help improve connectivity and help to prevent connection drop off. We'd love to help though, and would ask you reach out should it be needed: https://bose.life/contact
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
bad customer service
on December 18, 2024
Posted by: Wanting ear buds
The Bose earbuds did not work, I was supposed to receive replacements but that has not occurred.
Response from bose.comBy Global Customer Service, January 16, 2025
I'm sorry to hear your QuietComfort Ultra Earbuds didn't work, and that your exchange product has not arrived!
The best thing to do here would be to contact our support team, so we can look into what's happening and get to the bottom of the matter:
https://support.bose.com/s/get-help-landing-page?language=en_US
Warm regards
Fiona M. - Bose Customer Support
The best thing to do here would be to contact our support team, so we can look into what's happening and get to the bottom of the matter:
https://support.bose.com/s/get-help-landing-page?language=en_US
Warm regards
Fiona M. - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
The Sound 👍
on December 18, 2024
Posted by: BOX2024
Gender:Male
Length of ownership:1 month
The Sound is outstanding. The Software application is very friendly used.
Written by a customer while visiting bose.com
Customer Rating
5
Great Sound
on December 18, 2024
Posted by: Box2024
The application is so friendly used and the sound is great.
Written by a customer while visiting bose.com
Customer Rating
5
feature is reaaly great but sound not so impresive
on December 18, 2024
Posted by: Bram Satya
i bought 2 months ago, and already using for everyday use, overall is oke, but the sound is to soft to me, because i like fast music and rock n roll music, and to making call is really bad, because the sound is to quiet for calling....
Written by a customer while visiting bose.com
Customer Rating
5
on December 17, 2024
Posted by: charguis
Es una exelente tecnologia, y ayuda en espacios con mucho ruido
Written by a customer while visiting bose.com
Customer Rating
4
Good
on December 17, 2024
Posted by: Anonymous
Gender:Male
Length of ownership:1 month
I really like the sound very good, but the headphone cover is very flimsy, often disconnected
Written by a customer while visiting bose.com
Customer Rating
2
Not what I expected from Bose
on December 17, 2024
Posted by: FOX
Gender:Male
Length of ownership:1 month
Music sounds great. BUT...Call volume ( both ways ) and voice prompt volume is too low to hear use unless in a quiet place.
Response from bose.comBy Global Customer Service, December 20, 2024
Hello, it's really awesome to hear that music sounds great on these. These are designed to give great calls, you can find guidance here bose.life/49K1nLA to ensure these work as well as they can.
There are steps here https://bose.life/49Mt1aW to get the best sound too.
Thanks
Mike
There are steps here https://bose.life/49Mt1aW to get the best sound too.
Thanks
Mike
Written by a customer while visiting bose.com