Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
THE BEST EARPHONES ON THE MARKET!
on December 20, 2024
Posted by: Marlon
Gender:Male
Length of ownership:1 month
The best earphones on the market!! I had the 🍎 pros but they don't measure up by a long shot!!!!! I'm enjoying my music all day at work even just using one at a time. 100000000000% recommend them! I love bose not my first bose product but first earphones.
Written by a customer while visiting bose.com
Customer Rating
5
Great ear buds
on December 20, 2024
Posted by: Tim
Gender:Male
Length of ownership:1 month
I bought it about a month ago and it works well. Fit, ANC and sounds amazing. Truly loving it
Written by a customer while visiting bose.com
Customer Rating
5
The Best!
on December 19, 2024
Posted by: KareBear2
Gender:Female
Length of ownership:1 month
I bought these as a Christmas present to myself. I have wanted Bose earbuds for a long time. I jumped on them when the price dropped. They are so much more comfortable than Apple and can wear all day!
Written by a customer while visiting bose.com
Customer Rating
3
Annoying
on December 19, 2024
Posted by: Carie42
Honestly I wanted to love these but I quickly went back to my AirPods…first of all I’m a girl with hair and when I brush my hair away from the pods it turns them off. All you have to do is lightly brush against them to adjust them and bam your music or podcast is interrupted! Also I can’t restart it from hitting my earbud- I have to go to my phone and restart it’s so annoying! Also they don’t stay in as well as my AirPods - making it difficult to do heavy workouts with them in etc. also when someone calls me i have to switch the pods over manually/ it doesn’t just answer from them if I pick up the call. All of this extremely annoying to me!
Response from bose.comBy Customer Service, December 20, 2024
Thanks for your review. We are sorry to hear about the issue you are encountering with your Bose Ultra earbuds. I will kindly suggest to comb your hair before inserting your earbuds as they are sensitive. In terms of earbuds don't fit, Please view these instructions for help and information on getting a proper fit here:
https://www.bose.co.uk/en_gb/support/articles/HC2773/productCodes/QCUE-HEADPHONEIN/article.html
I kindly invite you to reach out to us on social media support team for further assistance.
Regards
-Jolie - Customer Support
https://www.bose.co.uk/en_gb/support/articles/HC2773/productCodes/QCUE-HEADPHONEIN/article.html
I kindly invite you to reach out to us on social media support team for further assistance.
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Excellent Choice
on December 19, 2024
Posted by: Coopie
Gender:Male
Length of ownership:1 month
I bought these headphones three weeks ago and it was money well spent !!!
Written by a customer while visiting bose.com
Customer Rating
5
I wanted to dismiss them, but now I believe.
on December 19, 2024
Posted by: SeattleBK
Gender:Male
Length of ownership:1 month
Can't argue with great sound. For a long time I stayed clear of Bose because I believed you were paying more for the name than any real quality over other brands. Recently I was afforded the opportunity to sit and listen to 6 different NC headphones. Sony, JBL, Sennheiser, Denon and Beats. The plain truth is after listening to them all over various genres of music, I could not ignore the clear difference of the Bose over everything else. I would put Sony 2nd and Sennheiser 3rd, but it was a clear win for Bose, especially where the noise cancelling came in. Yes these are on the high end price wise, but the value is real when considering sound, quality of build and features. I have to now give it to Bose that it's not just a name, these really are top tier headphones.
Written by a customer while visiting bose.com
Customer Rating
3
ANC sucks
on December 19, 2024
Posted by: Anonymous
Gender:Male
Length of ownership:1 month
Sound quality is great. But ANC seems broken to me. Even in quiet mode if I'm next to a running engine (I'm a mechanic) it actually seems to amplify certain pings and makes them annoying to work with. I don't have this problem with my old beats ear buds.
Response from bose.comBy Customer Support, December 19, 2024
Hello and thank you for your review.
We are glad to hear you are enjoying the great sound of the Quiet Comfort Ultra Earbuds.
Excessively noisy environments such as airplanes taking off, concerts, emergency sirens, and construction zones (among others) can overwhelm the microphones used to monitor external frequencies (part of the ANC technology) causing the headphones to crackle or distort.
Be aware, this can also happen in Quiet and Aware mode.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
We are glad to hear you are enjoying the great sound of the Quiet Comfort Ultra Earbuds.
Excessively noisy environments such as airplanes taking off, concerts, emergency sirens, and construction zones (among others) can overwhelm the microphones used to monitor external frequencies (part of the ANC technology) causing the headphones to crackle or distort.
Be aware, this can also happen in Quiet and Aware mode.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
They are ok
on December 19, 2024
Posted by: Paul4478
Gender:Male
Length of ownership:1 month
I decided to upgrade from my quiet comfort earbuds. But after getting these the base is just not there. Style and comfort is excellent. However if you’re looking for mind blowing heart pumping sound . I’d go with quiet comfort earbuds all day! I’m might just get another pair of these before Bose discontinues the product and my old pair breaks.
Response from bose.comBy Global Customer Service, December 19, 2024
Hi Paul, I'm sorry to hear you're not happy with your QuietComfort Ultra Earbuds' bass response! Don't forget that your earbuds benefit from an Equalizer in the Bose app. Just tap the EQ button in the lower-left corner, then hit Bass Boost to see if that gives you the basses you're looking for. If we can be of any further assistance, our support team will be here for you: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Written by a customer while visiting bose.com