Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
Even better than expected
on January 5, 2025
Posted by: Doug2
Gender:Male
Length of ownership:1 week
Very comfortable, amazing Immersion music experience, very effective noise cancellation and simple controls.
Written by a customer while visiting bose.com
Customer Rating
3
Charger problem
on January 4, 2025
Posted by: Jim271970
When they work I love them. They don't always charge because they have to be perfect in the charger to do so.
Response from bose.comBy Customer Service, January 6, 2025
Thank you for your review. We are sorry to hear you have encountered an issue with your Bose QuietComfort Ultra Earbuds. If your product is plugged in to charge, but the battery level does not increase or your product does not indicate that the battery is charging:
Make sure the stability band is aligned correctly, so the earbud fits in the case correctly. Make sure the case is charged here:
https://www.bose.co.uk/en_gb/support/articles/HC2487/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our social media support team for further assistance
Regards
-Jolie - Customer Support
Make sure the stability band is aligned correctly, so the earbud fits in the case correctly. Make sure the case is charged here:
https://www.bose.co.uk/en_gb/support/articles/HC2487/productCodes/QCUE-HEADPHONEIN/article.html
Alternatively, please reach out to our social media support team for further assistance
Regards
-Jolie - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great features
on January 4, 2025
Posted by: Eugene
Gender:Male
Length of ownership:1 month
I bought one month ago and I’m happy good sound comfortable fits in your ears
Written by a customer while visiting bose.com
Customer Rating
3
Not the greatest
on January 4, 2025
Posted by: Grimm08
Gender:Female
Length of ownership:1 month
They dont work as good as the Bose QC Earbuds, they fit better but that's it the volume isn't great
Response from bose.comBy Global Customer Service, January 5, 2025
Hello, it's really great to hear you feel these fit really well. These are designed to give great sound. You can ensure you get amazing sound here bose.life/3TrWPTD
Thanks
Mike - Customer Support
Thanks
Mike - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Wow
on January 4, 2025
Posted by: Billy
Gender:Male
Length of ownership:1 week
Great product and amazing noise cancelation. I recommend this to anyone
Written by a customer while visiting bose.com
Customer Rating
5
Should have listened to my gut
on January 4, 2025
Posted by: Mike7174
Gender:Male
Length of ownership:1 month
Should have listened to my gut and purchased Bose QC Ultra Earbuds instead of wasting my time and money on mifo earbuds. From shipping to sound quality to connectivity the import earbuds don't come close to Bose QC Ultra. The sound of the Immersion Mode is incredible. The Aware mode is a fantastic safety feature and noise cancelation of the Quiet mode can not be beat. Perfect fit right out of the box. I'm very happy with the performance and quality of Bose QC Ultra Earbuds.
Written by a customer while visiting bose.com
Customer Rating
2
Dissatisfied
on January 3, 2025
Posted by: Coolruler
Gender:Male
Length of ownership:1 month
There is alot of background noise that is projected to whoever is on the other end of my phone calls.. Also with several adjustments it just dont sit snug and comfortable in my ears. It often falls out..
Response from bose.comBy Customer support, January 3, 2025
Hello, we do have troubleshooting suggestions that can help with poor audio or background noise during calls, you can view the article here: https://bose.life/3PltvLJ.
If you are finding that the earbuds to not fitting correctly and have tried the additional sized ear tips and stability bands that come with the earbuds, then I would recommend looking at the alternate sized ear tip kit. You can view these here: https://bose.life/4gC8nMT. Should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
If you are finding that the earbuds to not fitting correctly and have tried the additional sized ear tips and stability bands that come with the earbuds, then I would recommend looking at the alternate sized ear tip kit. You can view these here: https://bose.life/4gC8nMT. Should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
1
These suck
on January 3, 2025
Posted by: Hate then
Gender:Male
Length of ownership:1 month
Horrible. Battery doesn't last! These SUCK. Not worth the money
Response from bose.comBy Customer Support, January 3, 2025
Hello and thank you for your review.
We are sorry to hear that these have not met your expectations.
If the battery is not lasting as long as advertised Determine if Immersive Audio is enabled.
Due to the additional processing power needed to support the feature, battery run-time will be reduced when Immersive Audio is enabled. Turn off Immersive audio to achieve longer battery run times.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
We are sorry to hear that these have not met your expectations.
If the battery is not lasting as long as advertised Determine if Immersive Audio is enabled.
Due to the additional processing power needed to support the feature, battery run-time will be reduced when Immersive Audio is enabled. Turn off Immersive audio to achieve longer battery run times.
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Written by a customer while visiting bose.com