Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
5
Accomplished people that work hard
on June 25, 2025
Posted by: Young 68
Gender:Male
Length of ownership:1 month
First pair of ear buds at 68 yrs on this planet.
Studied other reviews. Issues on connectivity to all things may exist but that's not me. When I have down time and want a change of internal thoughts on various topics or noise reduction on larger planes... Incredible!!! A#1
Written by a customer while visiting bose.com
Customer Rating
3
Bose cheated me
on June 24, 2025
Posted by: John
A week after I bought them, you upgraded the case withought offering me the upgrade unless I cough up another fifty bucks. I really feel cheated by Bose for this unforgivable act - almost criminal. You would have these upgraded cases ready to go when I purchased mine. Yes, the earbuds are great, but every time I stick them in my ears I am reminded how I was cheated by Bose. And you send way too many emails trying to get me to buy Bose stuff. I have a pair of Bose headphones I bought decades ago that I still use.
Response from bose.comBy Customer Support, June 25, 2025
Hello John,
We would be happy to assist you with your purchase. If you have purchased your product from our Bose website less than 90 days ago, you are free to return it for a full refund, if you wish to upgrade them for a different product.
If you need further guidance, please do not hesitate to contact us directly: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
We would be happy to assist you with your purchase. If you have purchased your product from our Bose website less than 90 days ago, you are free to return it for a full refund, if you wish to upgrade them for a different product.
If you need further guidance, please do not hesitate to contact us directly: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
YouGottaPick 'em up AndCheck them out.CoolFeature
on June 22, 2025
Posted by: Dark star
Generation twos I bought them, cause I lost am I right generation one The sound quality on the gin2 R simply amazing. I don't know how you go higher in quality of sound. The tech men and women there have got to be amazing. The sound and the quality of the products speak for themself
Written by a customer while visiting bose.com
Customer Rating
2
Buy if you wanna waste money
on June 22, 2025
Posted by: Moe
Gender:Male
Length of ownership:3 months
These headphones are 200 plus and will break faster than headphones you find at a gas station. These are my second pair of quiet comforts after the 1st one broke. It'll be my last pair.
Response from bose.comBy Customer Support, June 23, 2025
Hello Moe,
I am sorry to hear that your QuietComfort Ultra earbuds are not working as expected. We would love to hear more about your issue in order to offer assistance, so please contact our support team directly: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
I am sorry to hear that your QuietComfort Ultra earbuds are not working as expected. We would love to hear more about your issue in order to offer assistance, so please contact our support team directly: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Lose bluetooth signal
on June 18, 2025
Posted by: HJIbarra
Great sound, but my headphones lose Bluetooth signal. Don't understand why if the battery is full.
Response from bose.comBy Customer Support, June 19, 2025
Thank you for your feedback, we're glad you're enjoying the sound quality, but we're sorry to hear about the Bluetooth connection issues. A full battery should definitely support a stable connection, so something may be interfering. We’d recommend checking for firmware updates in the Bose Music app and resetting the headphones to see if that helps. If the issue continues, our support team would be happy to assist you in resolving this. You can always reach out to us using: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
NOT WORTH THE MONEY
on June 16, 2025
Posted by: Be Bob
I bought 2 weeks ago and definitely not worth the price for the headaches of these earbuds.
Written by a customer while visiting bose.com
Customer Rating
1
Sound great when they want to work
on June 16, 2025
Posted by: Jess
Gender:Female
Length of ownership:3 months
Can't stand these they constantly loose connection. They are absolutely garbage and would not recommend these. This is my second pair. Had issues with the first pair as well and it's still the same thing. Go with beats they are better and actually work. The popping sound when these loose connection is super loud and not fun to hear in my ear. The only good thing is the sound when they decide to work.
Response from bose.comBy Customer Support, June 17, 2025
Thanks for sharing your experience, we’re really sorry to hear that you've run into repeated connection issues, even with a second pair. That’s definitely not the experience we want you to have. We understand your frustration and appreciate you giving them another try. For troubleshooting and compatibility questions, please reach out to team at: https://bose.life/globalcontact.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Be careful
on June 15, 2025
Posted by: MaherMLM
Gender:Male
Length of ownership:1 week
Noticeable software errors or something wrong with the case. I've had these for a couple days and of the earbus has issues charging or doesn't charge at all. Software was already checked and the case is blinking an error code. I would be careful of this product.
Response from bose.comBy Customer Support, June 16, 2025
Hi.
Thank you for your post. If one earbud is not connecting to a Bluetooth device or powering on, try the following steps: https://bose.life/44kMLkI. If you require further assistance, feel free to contact us at https://bose.life/3BgUIIU. We would love to help.
JaiSan - Customer Support
Thank you for your post. If one earbud is not connecting to a Bluetooth device or powering on, try the following steps: https://bose.life/44kMLkI. If you require further assistance, feel free to contact us at https://bose.life/3BgUIIU. We would love to help.
JaiSan - Customer Support
Written by a customer while visiting bose.com