Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
1
on January 30, 2025
Posted by: Holly
Gender:Female
Length of ownership:1 month
Had these for a month and seems like the left speaker is already blown out. Barely works.
Written by a customer while visiting bose.com
Customer Rating
3
Sound Nice but some issues
on January 29, 2025
Posted by: R
Gender:Female
Length of ownership:1 month
The sound is good and the fit is nice however connecting to the app doesn't work half the time, there's a bit of a noise when nothing is playing and can sometimes be heard during breaks in music or when listening to audiobooks, and sometimes the left bud pops randomly. I sort of like my previous headphones a bit more because of this but hoping the app will get an update to help with connection issues soon.
Written by a customer while visiting bose.com
Customer Rating
1
Connectivity Issues Ruin Good Sound
on January 29, 2025
Posted by: bluemungo
Gender:Male
Length of ownership:1 month
Horrendous connectivity issues, find and lose connection frequently, when they reconnect the is a pressure change and it is painful for the ear
Written by a customer while visiting bose.com
Customer Rating
2
Needs alot of work
on January 29, 2025
Posted by: Parker
I particularly needed the noise canceling and it is amazing but my ear buds regularly disconnect from my phone, making it incredibly frustrating and not worth it to sit there over and over And try to connect- parker way
Response from bose.comBy Bose, Customer Support, January 31, 2025
Thank you for sharing your experience. It’s great to hear that the noise-canceling meets your expectations, but we understand how frustrating frequent disconnections can be. It would be recommended to check for firmware updates or try resetting the earbuds to see if that helps. In case the issue persists, please feel free to reach out to our team for additional support.
Kind Regards,
Eric V. - Customer Support
Kind Regards,
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Very touchy, hard to use
on January 28, 2025
Posted by: 1
Gender:Male
Length of ownership:1 week
Not that impressed. I do not think it is any better than the older ones
Response from bose.comBy Bose, Customer Support, January 31, 2025
Hello,
If you are having difficulties using your new QuietComfort Ultra Earbuds, please do not hesitate to contact our team directly so we can help. You can find our details here: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
If you are having difficulties using your new QuietComfort Ultra Earbuds, please do not hesitate to contact our team directly so we can help. You can find our details here: https://bose.life/3rykPZR
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing Bass
on January 27, 2025
Posted by: Antonio09
Gender:Male
Length of ownership:1 month
I got these around Christmas time and they are absolutely amazing, the 3 different settings to hear things around you is so useful!
Written by a customer while visiting bose.com
Customer Rating
1
Unhappily not hearing clearly
on January 27, 2025
Posted by: Dee Dee
I bought these a couple of weeks ago and so unhappy. I can't hear and people can't hear me clearly
Response from bose.comBy Bose, Customer Support, January 29, 2025
Hi Dee.
Thank you for your post. I am sorry to hear that you can't hear the other party and vice versa when on a call. To help you with this please follow the steps on the link provided, https://bose.life/4dX5XXo. If you require further assistance, get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Thank you for your post. I am sorry to hear that you can't hear the other party and vice versa when on a call. To help you with this please follow the steps on the link provided, https://bose.life/4dX5XXo. If you require further assistance, get in touch with us at https://bose.life/3BgUIIU.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Not great for calls
on January 27, 2025
Posted by: Jill
Gender:Female
Length of ownership:1 week
Music quality is good. Sound quality for calls on phones is not good. First, a colleague told me that these headphones pick up way more background noise than my apple ear pods. He asked me if I was in a construction zone when I was wearing the Bose. (We tested both while I was riding the train to work and he said the apple call quality was better and had less ambient noise than my bose.). Second, I also had difficulty hearing my colleague even with the volume turned up 100% with the Bose. When I put my apple ear buds in, the sound level was fine. The only reason I bought these was because I had lost one of my prior bose earbuds. My prior bose ear buds were appreciably better. Disappointed.
Response from bose.comBy Bose, Customer Support, January 29, 2025
Thanks for your review. We are glad to hear you love the sound quality. The QuietComfort Ultra Earbuds offer all the same features as their predecessor, QuietComfort Earbuds II, plus breakthrough Bose Immersive Audio and the addition of Immersive Audio settings for Custom Modes.
If you experience static, distorted audio or unexpected noises from headphones when loud noise around you, note the following here:
https://www.bose.co.uk/en_gb/support/troubleshooting/articles/productCode/QCUE-HEADPHONEIN/troubleshooting.html?category=Sound
Alternatively, please reach out to our social media support team for further assistance by clicking this link here: https://support.bose.com/s/get-help-landing-page?language=en_US
Regards
-Jolie - Customer support
If you experience static, distorted audio or unexpected noises from headphones when loud noise around you, note the following here:
https://www.bose.co.uk/en_gb/support/troubleshooting/articles/productCode/QCUE-HEADPHONEIN/troubleshooting.html?category=Sound
Alternatively, please reach out to our social media support team for further assistance by clicking this link here: https://support.bose.com/s/get-help-landing-page?language=en_US
Regards
-Jolie - Customer support
Written by a customer while visiting bose.com