Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
4
Good but still work to do!!!
on April 9, 2024
Posted by: JoeKnd
Gender:Male
Length of ownership:1 month
Works fine but the spatial audio (immersive audio) is not that good like the EarPods pro from apple, sometimes you don’t even notice the difference configured as tracking head, also had to repair with my iPhone once, because suddenly was ‘t connecting at all, sometimes you hear like is disconnecting and then connected again, idk if is only in iPhone, but there are connectivity issues that must be worked out
Written by a customer while visiting bose.com
Customer Rating
2
Nothing Spectacular
on April 10, 2024
Posted by: Crimson
Gender:Male
Length of ownership:1 month
These earbuds are nice but do not warrant their price tag. These earbuds are very comfortable and have decent noise canceling but that's it. The app lacks a lot of features and doesn't offer much in terms of sound customization. Also I got a defective unit because I've only had them for 2 weeks and I've encountered so many problems such as rapid battery drain while in use, connectivity issues and poor charging.
Overall it was a very disappointing purchase and I'm much happier with my Sony WF1000XM5.
If these were cheaper I would give these three stars. You can find better earbuds at that price point such as the Sony WF1000XM5 or Sennheiser Momentum 4 True Wireless, that have better customization options, better sound profiles and better connectivity.
Response from bose.comBy Customer Support, April 12, 2024
Hello Crimson,
Thank you for sharing your experience with the QuietComfort Ultra Earbuds.
I am glad to hear that you love their comfort and noise cancellation performance, but sorry you are having issues with the app and battery.
If you are still having connectivity issues with your earbuds, please try to perform a full reset, following these steps: https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka08c000001bufcAAA&language=en_US
If you are still having any issues, please feel free to contact our support team: https://bose.life/contact
Best regards,
Lau - Customer Support
Thank you for sharing your experience with the QuietComfort Ultra Earbuds.
I am glad to hear that you love their comfort and noise cancellation performance, but sorry you are having issues with the app and battery.
If you are still having connectivity issues with your earbuds, please try to perform a full reset, following these steps: https://support.bose.com/s/display-articles?productId=01t8c00000QEpawAAD&articleId=ka08c000001bufcAAA&language=en_US
If you are still having any issues, please feel free to contact our support team: https://bose.life/contact
Best regards,
Lau - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on April 10, 2024
Posted by: tinc168
Sound better than I have previously and great updating features on notification
Written by a customer while visiting bose.com
Customer Rating
5
One of the best earbuds around!
on April 10, 2024
Posted by: BobbyG
These earbuds are better than expected. I've owned noise cancelling from other brands but these have got to be one the best. The sound quality is top notch and battery life exceptional!
Written by a customer while visiting bose.com
Customer Rating
4
great content sound - okay ambient sound
on April 10, 2024
Posted by: Chuck
Gender:Male
Length of ownership:3 months
these are great ; but not , for me , quite as great as the Bose Hear Phones that you used to make . I can hear ambient sound with these ; but I am hard of hearing and these Quiet Comfort ear buds don't allow me to increase the volume of ambient sound like the old Hear Phones - but they make music sound great and their noise cancelling ability is superb . They are a spectacular product but I still need help hearing ambient sound .
Written by a customer while visiting bose.com
Customer Rating
5
Great
on April 10, 2024
Posted by: Cristina
Purchased this for the noise canceling feature and am super pleased
Written by a customer while visiting bose.com
Customer Rating
5
Bose QuietComfort is the King.
on April 10, 2024
Posted by: GreatGonzo
As expected! Bose is the best in sound and noise canceling. The app is also a great, like icing on the cake. Wil never go to anything else.
Written by a customer while visiting bose.com
Customer Rating
3
Ppl can’t hear me well
on April 11, 2024
Posted by: Oksy2000
Gender:Female
Length of ownership:1 month
I have some issues with product , mostly ppl complaining that they can’t hear me well . I tried different modes no luck so far , did troubleshooting etc .. it’s varies though and it’s not consistent but after talking like 5 min other person start complaining that there is noise every time I speak .
Written by a customer while visiting bose.com