Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Average customer rating
4.4
(2,820 Reviews)
Rating breakdown 2,820 reviews
5 Stars
1,930
4 Stars
389
3 Stars
244
2 Stars
129
1 Star
128
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Ultra True Wireless Noise Cancelling In-Ear Earbuds - Black
Customer Rating
3
Aware mode lacking
on April 7, 2024
Posted by: Crystallite
Gender:Female
Length of ownership:1 month
Ordered these a few weeks ago and The sound is impressive. My problem is the noise canceling. If cancelation is on the entire world is blocked out, you won't hear anything outside of the earbuds. This is probably excellent for most users. I spend most of my music listening time with/around family and friends and even with the aware mode turned to max everything is severely muffled. It's like the world is mumbling and I can't hear, so this rules out wearing them for music and/or phone monitoring. I have played with the EQ and custom settings in the app and can't adjust this so that I can wear the ear buds while in the company of anyone and I certainly don't feel safe wearing them during outdoor activities. I've worn them while doing yard work with my husband and son, and my husband had a crisis and needed my help, and I couldn't hear him calling out for me from 50 feet away. They've gone back into the charger/case where they've sat unused. I REALLY wish the aware mode actually worked so I'm not closed off from the world.
Response from bose.comBy Customer Support, April 8, 2024
Thank you for taking the time to provide detailed feedback about your experience with our earbuds. We're truly sorry to hear that the aware mode feature did not meet your expectations and hindered your ability to engage with your surroundings while using our product. Please reach out to our team in order to get further support regarding this issue.
Eric V. - Customer Support
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
The Best
on April 7, 2024
Posted by: Kim
Gender:Female
Length of ownership:1 month
Very comfortable. Noise cancellation is awesome. Can’t hear the mower at all! The best!
Written by a customer while visiting bose.com
Customer Rating
5
Quiet mode really works
on April 7, 2024
Posted by: Jeff
Gender:Male
Length of ownership:1 month
Excellent for cutting the grass, my riding lawnmower is loud and after 5 hours of cutting they are really nice
Written by a customer while visiting bose.com
Customer Rating
5
Good earbuds
on April 7, 2024
Posted by: Josh
Gender:Male
Length of ownership:1 week
Work great like the earbuds and the case I use them Alot
Written by a customer while visiting bose.com
Customer Rating
3
Pretty good
on April 7, 2024
Posted by: Maia
I guess they would work out pretty well, but they are not what I was looking for. I was looking for something that would attach to the TV so I could turn it up and the neighbors wouldn't hear it. The walls where I live are very very thin. I'll look again later. I'll keep these and try to find something to attach them to where I can hear music.
Response from bose.comBy Customer Support, April 8, 2024
Hello Maia,
Thank you for sharing your experience with us. We're glad to hear that the earbuds are working out pretty well for you, although they may not fully meet your needs in terms of TV attachment and sound isolation. We understand the importance of finding the right product for your specific situation. If you have any questions about connectivity or need further assistance, please feel free to reach out to us. We're here to help you find the perfect solution for your audio needs.
Eric V. - Customer Support
Thank you for sharing your experience with us. We're glad to hear that the earbuds are working out pretty well for you, although they may not fully meet your needs in terms of TV attachment and sound isolation. We understand the importance of finding the right product for your specific situation. If you have any questions about connectivity or need further assistance, please feel free to reach out to us. We're here to help you find the perfect solution for your audio needs.
Eric V. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
on April 7, 2024
Posted by: See w
Great sounds and features a joy to wear. The best I have had yet.
Written by a customer while visiting bose.com
Customer Rating
3
Not so good noise cancellation
on April 8, 2024
Posted by: 2Bikeboy
Gender:Male
Length of ownership:1 month
I bought them about a month ago and will admit the sound is incredible the only problem is the noise cancellation does not work as good as plantronics ear piece but, that maybe because one is for sound and the other is for music.
Response from bose.comBy Customer care, April 9, 2024
Hi.
Thank you for your post. We are pleased to hear that you are happy with the sound of your earbuds. With the noise cancellation, wear and adjust the earbuds properly to make sure they are working correctly. Check the steps here, https://bose.life/464ZWoC. Please get in touch with us here, if you require further assistance. https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Thank you for your post. We are pleased to hear that you are happy with the sound of your earbuds. With the noise cancellation, wear and adjust the earbuds properly to make sure they are working correctly. Check the steps here, https://bose.life/464ZWoC. Please get in touch with us here, if you require further assistance. https://bose.life/3BgUIIU. We would love to help.
Marvin - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Fixed and better then before
on April 8, 2024
Posted by: Tech junky
Length of ownership:3 months
So honestly, when I first bought it, it had multiple issues that was fixed. Now the sound of music was beautiful. But had issues with talking, that is no longer a problem thank God lol. Ma and my wife both bought a pair. Never had a problem with them falling out my ears during running and they never even move. But I would not run in the rain with these bad boys. Also I don't believe that are water proof or resistant. But still my favorite everyday buds.
Written by a customer while visiting bose.com