Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
3 out of 5
3
DO NOT BUY!
on August 7, 2025
Posted by: LHopkins
from SC
Expertise:Expert
I like the sound, but unfortunately, they fall out of yours ears constantly! If I had to recommend buying, I would say do not.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
4 out of 5
4
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 7, 2025
Thanks for sharing your feedback on the Galaxy Buds3, LHopkins. We're glad to see that you enjoy the sound quality of the buds, but we understand that not getting the right fit can be frustrating. The new open-type design of the Galaxy Buds3 may take some time for users to adjust to, as they do not come with earbud tips like traditional canal-type earbuds. To get started, simply place the earbuds in your ears, checking the bottom for directional markings that indicate the left (L) and right (R) buds. Insert the right earbud into your right ear with the "R" facing you, and the left earbud into your left ear with the "L" facing you. Make sure to angle the earbuds slightly so that the microphone at the bottom points toward your mouth instead of straight down. You can adjust the fit by rotating the buds forward and backward until they feel comfortable. We hope that this information helps enhance your experience with your buds. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung sound.
on August 6, 2025
Posted by: Gbert
Verified Purchase:Yes
Earbuds are extremely comfortable. You almost forget that they're in your ear sound quality is great with smooth base.
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Wish i had waited for the FE
on August 6, 2025
Posted by: Levi
from Cornwall, NY
Expertise:Intermediate
Verified Purchase:Yes
This version doesnt have adjustable ear gels which causes them to regularly fall out of my ears. Also learned that the translate function doesnt work with my older samsung phone (s10e)
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
4 out of 5
4
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 7, 2025
We appreciate you sharing your honest feedback on the Galaxy Buds3, Levi. We understand that you have concerns regarding the earbuds falling out, and that the AI features are not compatible with your Galaxy S10E. To help, we've added a link that shows all the devices we have that are compatible with Galaxy AI. As far as the fit, we understand that the new design of the Buds3 may take some users some time to get used to since they don't have our traditional bud tips. To achieve the best fit, make sure to check the bottom of the earbuds for the directional marks – you’ll find an ‘L’ and an ‘R’ clearly indicated. To get started, insert the R bud into your right ear with the ‘R’ facing towards you, and do the same for the L bud in your left ear. Additionally, remember to angle the mic slightly towards your mouth instead of pointing it straight down. This adjustment can really enhance sound quality. You can also rotate the buds a bit forwards and backwards to find that perfect fit that feels just right for you. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001639/#:~:text=Phones%20and%20tablets%20compatible%20with%20Galaxy%20AI,Z%20Flip5%2C%20Z%20Flip4%2C%20and%20Z%20Flip3. (AI compatibility)
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
ok. buds 2 were better and fit more snug in my ear
on August 6, 2025
Posted by: Anonymous
from CA
Expertise:Expert
Verified Purchase:Yes
The in ear, ear buds were much better. These new ones dont seal as well.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 7, 2025
Thank you for your feedback on the Galaxy Buds3. We understand that the new open-type design may take some time to get used to, but it’s important to ensure you're placing them correctly. To get started, simply place the right earbud into your right ear with the "R" facing you, and the left earbud into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone points towards your mouth, and adjust the fit by rotating them forward and backward until they feel comfortable. We hope that these tips help enhance your experience, and if you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Solid audio, but
on August 6, 2025
Posted by: Grettin
[This review was collected as part of a promotion.] The Galaxy Ai feature on here is very convenient, and you can also locate your earbuds when lost. Audio is great, but make sure you have the right size earpiece because by golly they do be struggling to stay in lol, especially when its humid those bad boys just drop. Also its a bit difficult replacing the earpieces, the magnet or whatever is super strong so if you need to swap your size be prepared for a battle
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
The battery life is not good
on August 6, 2025
Posted by: HarleyQuinn
[This review was collected as part of a promotion.] I've been using a different pair.Because the battery life is terrible.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 7, 2025
Thanks for sharing your experience with the Galaxy Buds3! We understand how crucial good battery life is for a great listening experience. The Galaxy Buds3 provide up to 24 hours of playtime on a single charge, and this can be extended to 30 hours with a fully charged case. To help conserve battery power when you need it most, be sure to keep the earbuds in the charging case with the lid closed when not in use. Additionally, you can adjust the notification settings through the Galaxy Wearable app on your connected phone. If you’re using an iOS device, make adjustments in the Galaxy Buds app. Following these tips should ensure your earbuds last as long as you need them. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on August 5, 2025
Posted by: Soni
from Dallas Texas
Expertise:Intermediate
Verified Purchase:Yes
Excellent sound quality and happy with bud3 purchase.
I would recommend this to a friend!
Features
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great headphones
on August 5, 2025
Posted by: Karma22
[This review was collected as part of a promotion.] Great set of headphones, sound is amazing both in music and calls, my only issue is the fit, after awhile they start to slide out
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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