Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,025 Reviews)
Open Ratings Snapshot
Rating breakdown 2,025 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
264
50%of customers recommend this product. 
(
332 out of 666
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
4 out of 5
4
Great sound
on September 10, 2024
Posted by: Pbosto
from St. Louis, MO
Expertise:Intermediate
Verified Purchase:Yes
They sound awesome! They don't fit in my ears to well. I have to see if I can find a cover for them so I get a snug fit.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Garbage
on September 10, 2024
Posted by: DarthTiddious
Expertise:Expert
Verified Purchase:Yes
Absolutely horrible. Especially for somebody who only dies earbuds with the swappable tips that sit in your ear canal. These earbuds sucked from the fitment, to the fake "noise cancelation", to the constant having to adjust them every 40 seconds, to the ridiculous lack of features compared to the Pro 3 model. Do yourself a favor and pay the extra money for Pro's, or just skip these altogether.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how important specific features of your earbuds are to you every day, and we are always happy to help our customers with any frustration they are experiencing with their devices. We have a great article available, linked below, to help our customers with the ideal fit of these redesigned earbuds. We also recommend our customers perform a fit test in the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if you would like to discuss options further with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Don't fit, too loose.
on September 11, 2024
Posted by: JABES
from TX
Expertise:Expert
Verified Purchase:Yes
They are not a perfect fit to my ears. Wont be able to excersice with them at all.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, September 12, 2024
Hi Jabes, thank you for your feedback on your Samsung Galaxy Buds3. We completely understand how valuable your earbuds are to you for a range of activities including your workouts. We have provided a link to an article to help you with the ideal placement, and recommend performing a fit test with your earbuds connected to the Samsung Wearables App. We have lastly, shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Recommend to everyone
on September 11, 2024
Posted by: Terry
Expertise:Expert
Verified Purchase:Yes
100% great product . Compliments my new S24 perfectly
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Back to the drawing board
on September 11, 2024
Posted by: Dan Dan
from Ohio
Samsung really missed the mark with this one. The sound is unimpressive. They don't stay in place causing the sound quality to be severely diminished. One of the buds stopped charging and the only option care gave me was to travel to another state to have an expert look at them. The new touch controls are a huge win for Samsung however the over all poor experience so far eclipses any win that the touch controls put up.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 12, 2024
Hi Dan Dan, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3. We understand how frustrating it is to have a new device that is not operating as intended or expected. We understand how valuable your time is and not wanting to travel great distances to have get assistance in troubleshooting this experience. We also have partnerships with UBreakIFix locations to help service our product line. We have also provided a link to an article about the battery of your earbuds to help you with additional information. Lastly, we have provided a link to the Samsung Support Team if you are more interested in a mail-in option for service. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
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Samsung Community
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UBreakIFix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds 3 -- Easy in, and don't fall out
on September 11, 2024
Posted by: Kevin S
from New Orleans, LA
Verified Purchase:Yes
Love the Samsung Buds 3s. I had the Buds 2, but never liked the in-ear feel, so when I saw these, I jumped on a chance to trade up to the newer version. The Buds 3 are an open-type earbud, a lot like the old AirPods. They are easy to put in and for an earbud, I think they sound great. I've only had them for a week or two but I have not had a problem with them falling out of my ears while on a walk. I have not used them for a phone call yet, but I have no doubt they will perform well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the fit!!!
on September 11, 2024
Posted by: Al S
Verified Purchase:Yes
I just got this, I love them. They fit good and use,them daily.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Simply terrible
on September 11, 2024
Posted by: Samsung User
Verified Purchase:Yes
Waste of money. Fell out of ears repeatedly and this model has no eartips.
Response from Samsung USBy Social Commerce, September 13, 2024
Hi there, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3. We completely understand how important the ideal and secure fit of your earbuds is to your continued usage and enjoyment. We have provided a link to an article to help you with the fit and recommend doing a fit test with your earbuds connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if you continue to experience this frustration with the fit of your earbuds, or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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