Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9
(2,454 Reviews)
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product.
(
343 out of
696)
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
2
Could be better
on August 19, 2025
Posted by: ChaNyah
[This review was collected as part of a promotion.] I bought these because I needed to update my original buds since they weren't working too well. Personally I prefer my old buds.
1. They don't fit well
2. The sound is not clear for me or the person I'm on the phone with
3. They die quickly
I basically now just have to have these as a last resort to my original buds
1. They don't fit well
2. The sound is not clear for me or the person I'm on the phone with
3. They die quickly
I basically now just have to have these as a last resort to my original buds
Value
2
Response from Samsung USBy R&R Team, August 21, 2025
Thank you for sharing your experience with the Galaxy Buds3, ChaNyah. We appreciate your feedback, and we’re here to help you get the most out of your buds! First, regarding the fit, please check the bottom of the earbuds for directional marks; you'll see an "L" and an "R." Make sure to insert the right bud (R) into your right ear with the "R" facing you, and the left bud (L) into your left ear with the "L" facing you. To ensure a snug fit, you can angle the earbud slightly so that the microphone on the bottom points toward your mouth rather than straight down. You can also adjust the earbuds by rotating them forwards and backwards until the fit feels just right. For sound clarity, we want to ensure you have the best experience possible. If you haven't already, please check out the link at the end of this response for troubleshooting tips that can improve your audio quality. Additionally, there are ways to help extend your battery life. For instance, keep the earbuds in their charging case with the cover closed when not in use. You can also adjust the notification settings through the Galaxy Wearable app on your connected phone or through the Galaxy Buds app if you're using iOS. With a few adjustments, we believe you should see improvements in both sound quality and battery life. We’re here to ensure you enjoy every moment with your Galaxy Buds3! If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-during-calls
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https://www.samsung.com/us/support/troubleshooting/TSG01111323/#poor-sound-during-calls
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing quality!
on August 19, 2025
Posted by: Bgoldinc
[This review was collected as part of a promotion.] Best buds (ear buds) ive purchased yet! I highly recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on August 19, 2025
Posted by: Tellyourcatisaidpsspss
[This review was collected as part of a promotion.] Galaxy AI features are great. Really worth the money.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great look, great feel!
on August 19, 2025
Posted by: FanofFun
[This review was collected as part of a promotion.] These buds are really solid. They're fun, sleek, provide good sound quality. They did tone back the noise canceling and battery life however. While I liked those features a lot, I understand that this creates a safer environment and a nice, lightweight feel.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
great sound quality
on August 19, 2025
Posted by: procko
[This review was collected as part of a promotion.] Great sound with great battery life. Like the sleek design and chargeable case
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not the best.
on August 19, 2025
Posted by: America
[This review was collected as part of a promotion.] I have never used galaxy ai with these, and they fit awkwardly in my ears.
Value
2
Response from Samsung USBy R&R Team, August 20, 2025
Thank you for sharing your experience with the Galaxy Buds3! We understand that finding the perfect fit can be challenging for some with the new tipless design of the Buds3. We also see that you haven't had the chance to utilize the Galaxy AI features yet. Regardless of how you choose to wear your earbuds, the microphones in the Galaxy Buds3 analyze both internal and external sounds in real time to deliver optimal sound quality. With features like Adaptive EQ and Adaptive ANC, these earbuds tailor the audio experience to you, ensuring that you enjoy your music without distractions. To help you achieve the best fit possible, we will be adding a link at the end of this response with tips and guidance. If you have any other questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/ (how to wear)
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https://www.samsung.com/us/support/answer/ANS10003519/ (how to wear)
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Written by a customer while visiting Samsung US
Customer Rating
3
excessive volume up and down
on August 19, 2025
Posted by: Jmahler72
[This review was collected as part of a promotion.] The device connects well, but it automatically goes up-and-down in volume randomly while I have it in my ear.. As well as when I sweat, just a little bit. I absolutely can't charge it for an hour or so.
Value
3
Response from Samsung USBy R&R Team, August 20, 2025
We appreciate you taking the time to share your feedback with the Galaxy Buds3, Jmahler. Your feedback is crucial as we continue to make changes and improvements. We see that you may be experiencing some challenges with your buds not charging at times and the volume fluctuating. For the charging concern, it's important to clean and dry your buds, especially after sweating. Also, make sure to clean the charging contacts as well. Regarding the volume going up and down, it sounds like you may need to reset your buds. You can do so by utilizing the Wearable app. Also, check for any available software updates for your buds as well as the connected device. If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Very comfortable and secure plus love the sound al
on August 19, 2025
Posted by: JackieSW
[This review was collected as part of a promotion.] Use it while watching movies at night when everyone is asleep and I can't sleep right away so watching movies helps me relax
Value
5
Written by a customer while visiting Samsung US