Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,003 Reviews)
Open Ratings Snapshot
Rating breakdown 2,003 reviews
5 Stars
1,022
4 Stars
323
3 Stars
241
2 Stars
157
1 Star
260
50%of customers recommend this product. 
(
330 out of 661
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
1 out of 5
1
Buds 3 seem nice but won't always charge
on June 3, 2025
Posted by: Udtdidyiofychihvo
Expertise:Intermediate
These buds fit well and sound good for the open ear design. Right earbud won't consistently charge since day 1. Support is a joke!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 3, 2025
Thanks for reaching out to share your feedback. It's awesome to see that you're enjoying the fit and sound quality of the Galaxy Buds3! The Buds3 are designed to provide a comfortable and immersive listening experience, especially with their open-ear design. Regarding the charging concern with the right earbud, ensuring the charging contacts are clean and free from sweat or liquid can help maintain a proper connection. Corrosion on the contacts can sometimes interfere with charging, so wiping them down before placing the earbuds in the case may improve consistency. If the concern persists, restarting the earbuds by placing them in the charging case and pressing the Connect button for more than 3 seconds might help. Your experience is important, and we appreciate you sharing your thoughts. If further assistance is needed, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the way they fit
on June 3, 2025
Posted by: Tugee134
[This review was collected as part of a promotion.] I have really small ears so I've always had a hard time getting any kind of bud to fit but these are perfect, they actually stay in and all the features and sound is awesome.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 4, 2025
Thank you so much for sharing your experience with the Galaxy Buds3! We’re pleased to see that you found the perfect fit, especially with your smaller ears. Your comfort is key, and it’s awesome that they stay in place for you. We take pride in delivering outstanding sound quality and features, and it’s great to know they’re meeting your expectations. If you ever need assistance or have any questions, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good Sound Troublesome Charging
on June 4, 2025
Posted by: Kenm21374
Great sound. However, as many have noted charging is an issue. After use put them in the case and light blinks indicating a charging issue. no dirt or debris blow and clean out case and still will not charge. After a while and some extra trying it will finally charge. Had one pair that after 10 days would not charge at all and were replaced. Charging is still and issue with the second pair. This needs to be addressed.
Response from Samsung USBy R&R Team, June 4, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Kemn. We’re thrilled to see that you love the sound quality! However, we regret to learn about the challenges you've encountered with charging. Since you’ve already tried cleaning the buds and case, we recommend checking for any signs of damage that might be affecting the charging process. Remember, our products come with a 12-month limited warranty that covers manufacturing defects, so you're protected there. Additionally, if you haven't already, consider the option of Samsung Care+, which offers extended protection and extra support for your device. If you continue to experience difficulties, please don’t hesitate to reach out to us at Samsung Support. We’re here to help and want to ensure you have the best experience possible with your Galaxy Buds3 Pro. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not a good fit
on June 7, 2025
Posted by: HB00
from Miami, Florida
Expertise:Intermediate
These ear buds are good on sound quality.
But they constantly fall out a ear which so annoying. Furthermore, they are NOT comfortable at all. I constantly have to reposition them in my ear to maintain a decent fit.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 9, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 with us. Your feedback is crucial as we continue to make changes and improvements. We see that you may be having a hard time getting your buds not to fall out of your ears. It's worth mentioning that the Galaxy Buds3 are designed as open-type buds rather than canal-type ones, which means they don’t have ear tips. To ensure the best fit, we recommend paying attention to the directional marks on the bottom of the earbuds. You'll find an "R" for the right bud and an "L" for the left. When you insert them, make sure to place the "R" bud in your right ear with the "R" facing you, and do the same for the "L" bud in your left ear. Additionally, to achieve a comfortable fit, try angling the earbuds slightly so that the microphone on the bottom points toward your mouth rather than straight down. You can also adjust the buds by rotating them forwards and backwards until they feel just right. We hope these tips help enhance your listening experience! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
DO NOT BUY
on June 10, 2025
Posted by: Chillaxin65
from Washington State
Expertise:Intermediate
Easily the worst ear buds I have ever bought. They worked good for the first 2 months and then now the speakers are blown through just daily use. These are the last pair of Samsung buds I will ever buy.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 11, 2025
Thank you for sharing your experience with the Galaxy Buds 3. We appreciate your feedback regarding the performance after a couple of months. We take pride in delivering high-quality devices, and it’s important to us that you have a great experience. Please remember that Samsung offers a 12-month limited warranty that covers manufacturer defects, which may apply in your situation. Additionally, we provide Samsung Care+ for eligible devices, offering extended protection and support for any future needs. To assist you further, we would like to gather some additional information about your experience. Please feel reach out to us directly at Samsung Support, and we will do our best to help you. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Doesn't fit
on June 27, 2025
Posted by: Mariana
from Swampscott, Massachusetts
Expertise:Beginner
Verified Purchase:Yes
Runs big. Doesn't fit, falls off the ears. I would recommend to try them on at the store before purchasing.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 30, 2025
Hi Mariana! Thank you for sharing your thoughts on the Galaxy Buds3. We completely understand your concerns about the fit and we want you to have the best experience with your buds. Since the Galaxy Buds3 are open-type earbuds and do not have tips like traditional canal-type buds, fitting them can be a bit different. You can simply place them in your ears, as it's really straightforward. To get the best fit, check the bottom of the earbuds for the directional marks. You will see an "L" for the left ear and an "R" for the right. Insert the R bud into your right ear with the "R" facing you and the L bud into your left ear with the "L" facing you. When wearing them, we recommend angling the earbuds slightly so the microphone is pointing toward your mouth rather than straight down. You can also rotate them a bit forward or backward until you find the right fit that feels comfortable. We hope this helps you enjoy the incredible sound experience of the Galaxy Buds3. If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
GOOD BUT NOT SAMSUNG'S BEST
on July 12, 2025
Posted by: ARVR30
[This review was collected as part of a promotion.] This series of buds work good, they function well but them being sansungs latest ear buds on the market leaves you with a missing factor. They do not come out of your ear as easily as previous versions but they still kind of slide out of place, when this happens you loose a little sound. Love the new innovation on the touch of the buds on the body instead of the part where your ear goes but sometime it does not detect the move you want to do, like changing your song for the one before or something similar. It is hard to make more than one pinch. They are definitely noise canceling, the sound quality is very good, and battery performance is outstanding. Lastly, something major is the buds not being able to detect the AI Bixby when you talk, and during phone calls it just doesn't work, people can barely hear me.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 15, 2025
Thank you for sharing your experience with the Galaxy Buds3! We're glad to see you're enjoying the sound quality and battery performance. We noted your concerns about the fit and touch controls, and we truly appreciate your feedback. To enhance your experience, we recommend checking for software updates regularly. These updates can lead to improvements in functionality and responsiveness. Additionally, cleaning the sensors where you pinch and slide can help ensure that they detect your gestures accurately. We're here to support you in getting the most out of your Galaxy Buds3, and we hope you continue to enjoy using them! If this continues to be your experience, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
They physically hurt
on July 18, 2025
Posted by: Whatever
Terrible. They don't fit the ears, so they actually hurt, and always feel like they're about to fall out. Because they don't fit the ears, the noise reduction is awful. I literally hear everything around me more than I do what's in the buds. I thought I would at least be able to swap something out so they could fit better, so I didn't exchange right away, but you can't. Not pleased with this product at all.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 17, 2025
We appreciate your honest feedback on the Galaxy Buds3! We notice that you may be experiencing some challenges with the fit and the noise cancellation feature. We recommend checking out the link attached for steps on how to get the best fit with your Buds3. As for noise cancellation, as long as you have the right fit, both buds are on, and the feature is enabled, it should work perfectly for you. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
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