Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9
(2,454 Reviews)
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product.
(
343 out of
696)
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Posted by: Jessica
from Richmond, VA
Expertise:Intermediate
Verified Purchase:Yes
The sound and mic quality are good but they don't stay in my ears.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy R&R Team, August 26, 2025
Thank you for your review of the Galaxy Buds3! We appreciate your feedback, Jessica. The Seamless Codec retains high-quality streaming across devices with up to 24-bit / 96kHz audio. We understand that to be able to fully enjoy your buds that a great fit is crucial. To get the best fit, make sure to check the bottom of the earbuds for directional marks. Insert the right bud with the “R” facing you and the left bud with the “L” visible. Angling the microphone slightly towards your mouth will help improve clarity, and you can adjust the fit by rotating the buds until they feel just right. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelviln
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing sound & quality!
on August 24, 2025
Posted by: Velocity216
[This review was collected as part of a promotion.] The Galaxy Buds 3 are honestly some of the best earbuds I’ve used. They fit really comfortably and don’t fall out, even if you’re walking around or exercising. The sound is clear with strong bass, but not too heavy, so music and podcasts sound great. Noise canceling works really well—it blocks out background noise when you want quiet, and the ambient mode makes it easy to hear what’s going on around you. Calls are super clear too, and people on the other end say they can hear me without background noise. The battery lasts a long time, and just a quick charge gives hours of use, which is super convenient. They connect instantly to my phone, and the touch controls make it easy to skip songs or adjust volume.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Support Linux
on August 24, 2025
Posted by: daniel
Expertise:Intermediate
Please support Linux creating the official app to handle galaxy headphones correctly.
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Posted by: Owolabi Folarin
from Cranston, RI
Expertise:Intermediate
Verified Purchase:Yes
Not very steady in one's ear with constant adjustment.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, August 25, 2025
We appreciate your honest insights about the Galaxy Buds3, Owolabi. Your feedback is crucial as we continue to make improvements and changes. We noticed that you've had some challenges trying to keep your buds in your ears without having to adjust them. The Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. Check the bottom of the earbuds for directional marks. You will see an L and an R. Insert the R bud into your right ear with the R facing you. Insert the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels right. It’s important to ensure they are positioned correctly for the best experience with sound and comfort. We hope these tips help enhance your experience. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Would not recommend.
on August 23, 2025
Posted by: Micheal
from Atlanta Ga
Expertise:Intermediate
These worked great for about 3 weeks, then randomly started to not hold a charge after 2-3 hours. Kept having issues getting either bud to start charging, would have to remove and reinsert multiple times until finally it would start to charge. Now neither bud will charge and the case light stays flashing red even when connected to usb-c.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, August 25, 2025
Thank you for sharing your experience with the Galaxy Buds3, Michael. We understand how frustrating this must be, and we're here to help you get back to enjoying your Buds3. To ensure optimal charging performance, please use the included USB cable with a Samsung-approved wall adapter, which is sold separately. It’s also important to check that the charging contacts inside the case and on the earbuds are clean and free from any debris. If you're still facing challenges, please take a moment to inspect both the case and the earbuds for any potential damage, as any damage can affect charging. Remember, if one earbud is damaged, the other may still charge. Keep in mind, Samsung offers a 12-month limited warranty for manufacturer defects. If you’d like even more coverage, consider Samsung Care+ for extended protection and additional support on eligible devices. If you continue to experience challenges, please reach out to Samsung Support directly. We're committed to helping you resolve this and ensuring your satisfaction with your Buds3. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Buds at a great price
on August 23, 2025
Posted by: Eddief1995
[This review was collected as part of a promotion.] The ear buds are great for the price. They sound amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love them except the bass quality
on August 23, 2025
Posted by: Wishfulthinking143
[This review was collected as part of a promotion.] I’ve been using the Samsug Galaxy Buds daily, and they’ve completely changed the way I listen to music and handle calls. The sound quality is crisp with deep bass, and the noise cancellation works surprisingly well, especially when I’m out in public. The comfort is a huge plus, I can wear them for hours without irritation.
One of my favorite features is how seamlessly they pair with my Samsung phone. With Galaxy AI enhancements, switching between music, calls, and even voice commands feels effortless and intuitive. It honestly makes the whole experience smoother and smarter.I use them for everything: streaming movies, gaming, workouts, and even work meetings. The battery life easily lasts through a full day, and the case charges fast. For the size and price, the performance is impressive.
These earbuds make me appreciate how far Samsung tech has come
These earbuds make me appreciate how far Samsung tech has come
Value
3
Response from Samsung USBy R&R Team, August 25, 2025
Thank you for your review of the Galaxy Buds3! We’re glad to see you’re enjoying them! With Galaxy AI, the sound is tailored to fit your listening needs, making your experience even better. Regarding your feedback about the bass quality, remember that you can customize the bass for different apps. Just swipe down to access the Quick Settings panel and adjust your EQ and noise control. Your settings are saved for each app, so whether you’re using 360 Audio on YouTube or the bass boost on Spotify, your sound stays perfect every time. Thanks again for sharing your thoughts! For any questions or concerns, please be sure to reach out to us at Samsung Support -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Charge could last longer
on August 23, 2025
Posted by: Bud173
[This review was collected as part of a promotion.] I use my buds at work while driving for hands free. Noise cancelation doesn't always work
Value
4
Written by a customer while visiting Samsung US