Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
5 out of 5
5
It's great product, easy to get things
on August 27, 2025
Posted by: iamWHOiam
[This review was collected as part of a promotion.] It's great product, easy to get things done and it's easy to get your researchers and the plans done using AI to get the max control in a productive manner
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Can be better
on August 27, 2025
Posted by: Crystal
from Philadelphia Pennsylvania
Verified Purchase:Yes
They fall out the ear in any position you put it in
Features
5 out of 5
5
Performance
2 out of 5
2
Design
2 out of 5
2
Value
5 out of 5
5
Response from Samsung USBy R&R Team, August 27, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, Crystal! We truly want you to have the best comfort and experience with your earbuds. We understand that the new open-type design may take a little time to get used to since they don't include earbud tips like traditional canal-type buds. To help you get started with your Buds3, simply place them in your ears. Look for the directional marks at the bottom of the earbuds—there's an 'L' for the left bud and an 'R' for the right. Insert the R bud into your right ear with the 'R' facing you, and the L bud into your left ear with the 'L' facing you. Try angling the bud slightly so the microphone on the bottom is pointing towards your mouth instead of straight down. You can also adjust the fit by rotating the earbuds forwards and backwards until it feels right for you. If you have any further concerns or questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Earbuds slides out ear
on August 26, 2025
Posted by: M3lB
from Orange, NJ
Expertise:Beginner
Verified Purchase:Yes
The earbuds dont stay in my ear. Always sliding out.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, August 27, 2025
Thank you for sharing your experience with the Galaxy Buds3. We want you to have the best experience possible while enjoying the exceptional sound quality they offer, and we understand that a secure fit is essential for that. Since the Galaxy Buds3 are open-type earbuds and do not have ear tips, all you need to do is place them in your ears. Check the bottom of the earbuds for directional marks indicating left (L) and right (R). Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the earbuds slightly so that the microphone on the bottom is pointed towards your mouth rather than straight down. You can also adjust the earbuds by rotating them forwards and backwards until you find a comfortable fit. We hope these tips improve your experience with the Galaxy Buds3! If you have any further concerns, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Ok, could be better
on August 26, 2025
Posted by: Matt
Verified Purchase:Yes
Kinda great... kinda not, wish they were slightly smaller so they cutie sit just a little more in the ear, fall out way too often while I'm working
I would recommend this to a friend!
Response from Samsung USBy R&R Team, August 27, 2025
Thank you for your candid feedback on the Buds3, Matt! We truly appreciate you taking the time to share your thoughts with us. It’s great to see that you find the Galaxy Buds3 to be impressive overall. However, we completely understand that an optimal fit is crucial for a satisfying experience. Since the Buds3 are designed to accommodate all shapes and sizes of ears, we encourage you to check the directional markings on the bottom of the earbuds—look for the 'L' and 'R.' Make sure to insert the 'R' bud in your right ear and the 'L' bud in your left ear, both facing you. Angling the microphone towards your mouth can also help enhance sound quality and comfort. If the fit doesn’t feel quite right, we recommend adjusting them by rotating slightly until you find the perfect position. We're committed to ensuring you have the best experience possible, so if you have any further concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy buds 3
on August 25, 2025
Posted by: Ethan
from Federalsburg, Maryland
Verified Purchase:Yes
Great fit in the ears, sound quality is great controls are a little confusing but overall good ear buds.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
IF IT DONT FIT YOU MUST QUIT!
on August 25, 2025
Posted by: W2Ws
from Texas
Expertise:Expert
The absolute worst ear buds I ever owned and the pro are not much better. The sound and everything is good but they will not... I repeat will not stay in your ears.. horrible design.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 26, 2025
Thank you for your feedback! It’s great to see that you appreciate the sound quality of the Galaxy Buds3 Pro. We understand that a secure fit is essential for the best experience. Since the Galaxy Buds3 are open-type buds rather than canal types, they don’t have tips. To get the perfect fit, you can start by checking the directional marks at the bottom of the earbuds. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. You can adjust the angle slightly to point the microphone towards your mouth, and rotating it until it feels just right can help improve comfort. If you have any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best earbuds in the market
on August 25, 2025
Posted by: Austin Mota
from San Antonio Texas
Expertise:Intermediate
Verified Purchase:Yes
Best earbuds I've got. Perfect for my ears, and awesome noise cancellation
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great Battery Life but fit could be better
on August 25, 2025
Posted by: Anonymous
from Charlotte, NC
Verified Purchase:Yes
I really like these earbuds overall. The pinch and volume controls take a little getting used to after using AirPods for a few years, but they work well once you adjust. The sound is decently loud, and the battery life on both the buds and the case is excellent—it lasts a long time.
That said, the fit is my biggest issue. The earbuds are a bit bulky and constantly fall out of my ears, which makes it uncomfortable to wear them for extended periods. I even end up wearing them upside down in the opposite ear just to get a more secure fit.
Overall, they have great sound and battery life, but the fit holds them back from being perfect.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
2 out of 5
2
Value
4 out of 5
4
Response from Samsung USBy R&R Team, August 26, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, Bri! It’s great to see that you appreciate the sound quality and excellent battery life. These are key features we focus on. We understand that the open-type design of the Buds3 may take some time to get used to. To help with fit, please check the bottom of the earbuds for directional marks; you should see an "L" and an "R". Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. You can angle the earbuds slightly so that the microphone on the bottom is pointing towards your mouth instead of straight down. Additionally, adjusting the buds by rotating them forwards and backwards can help you find the right fit. We appreciate your insights about the fit, and we're here to assist you further if needed. Thank you again for your review! For any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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