Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
1 out of 5
1
Disappointed
on September 2, 2025
Posted by: Suzy Q
I hate these ear buds. They won't stay in my ears. They turn off for no reason. They're so sensitive that if you turn your head they turn off.
Response from Samsung USBy R&R Team, September 3, 2025
Thanks for sharing your experience with the Galaxy Buds3, Suzy! Your feedback is crucial and we would like to address your concerns. If your buds are disconnecting a lot, it may be because of a weak Bluetooth connection or if they're not in your ears correctly. We also see that you may be having a hard time finding the right fit. Be sure to double-check that you're wearing them right. Look at the bottom of the earbuds for the L and R marks. The R bud goes in your right ear with the R facing you, and the L bud goes in your left ear with the L facing you. Make sure the microphone is angled toward your mouth, not straight down. You can also twist the buds a bit to find the best fit. Also, make sure your Bluetooth connection is strong and that your earbuds' software is updated. For more troubleshooting options regarding the disconnections, please check out the link attached. We want you to have the best experience with your Galaxy Buds3! If this continues, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Pretty good
on August 31, 2025
Posted by: Emmm
Verified Purchase:Yes
It's ok but hurts my ears and falls out frequently
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good but...
on August 31, 2025
Posted by: Mike T
from St. Louis
Expertise:Intermediate
Verified Purchase:Yes
sound isnt as good as the buds 3 pro but good enough. the only real issue i have that these buds constantly fall out. even with minimal movement
No, I would not recommend this to a friend.
Performance
4 out of 5
4
Design
2 out of 5
2
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 2, 2025
It's great to hear from you, Mike! Thank you for sharing your thoughts on the Galaxy Buds3. The Seamless Codec of the Buds3 provides high-quality streaming with up to 24-bit / 96 kHz audio, so you can look forward to fantastic sound! We appreciate your feedback regarding the fit and sound quality. Since they are open-type buds, they do not have ear tips, which might take a little getting used to. To ensure the best experience, please remember to position the earbuds correctly by checking the L and R markings on the bottom. The R bud should be in your right ear and the L bud in your left. For optimal sound quality, angle the microphone towards your mouth and adjust the buds by rotating them until they feel comfortable. If you have any more questions or need assistance, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Honestly - Not as good as they should be
on August 30, 2025
Posted by: Keisha E
Verified Purchase:Yes
These really do not fit in the ear well, and do not have a great sound. I wish I had my Buds Pro 2 again.
Response from Samsung USBy R&R Team, September 2, 2025
Thank you for sharing your feedback on the Galaxy Buds3 with us, Keisha. We appreciate your input about the sound quality as well as the fit! The Buds3 are equipped with a new 11mm speaker and a 1.5x amp-enhanced diaphragm, which truly steps up your sound from dull to dynamic. If you're looking to personalize your audio experience, we recommend checking out the equalizer on the Wearable app. Regarding your feedback about their fit, we understand that the new design can take some time to adjust to. Since the Galaxy Buds3 are open-type earbuds rather than canal-type, they don’t have traditional earbud tips. To get started, simply place them in your ears, ensuring the R bud goes in your right ear and the L bud in your left ear, with the respective letters facing you. Angle them slightly so the microphone points towards your mouth, and feel free to adjust the buds by rotating them forwards and backwards until they feel just right. We hope this helps enhance your experience with the Galaxy Buds3! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best buds ever used
on August 30, 2025
Posted by: Krishnakumar
from Baltimore
Expertise:Intermediate
Verified Purchase:Yes
I received the Galaxy Buds 3 in good packaging and have been using them for the past month. They are really nice, especially with the 360-degree sound turned on. The call quality and Bluetooth connectivity are excellent. I really like them and have paired them with my Samsung S25 Ultra. Thank you, Samsung!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Mistake
on August 28, 2025
Posted by: Rob H
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
Can't keep in my ear, lack of seal affects otherwise good sound and noise cancellation. I don't recommend this product unless you can check for fit before you purchase. It is the only Samsung product that has disappointed me. It was an add on for a new phone and unfortunately not a good value.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 29, 2025
It's great to hear from you, Rob. We appreciate you taking the time to share your thoughts about the Galaxy Buds3! We want them to have a better experience than they've had so far. When wearing their Buds3, we understand that the new tipless design may take some time for some people to get used to. When they wear their buds, they should check the bottom of the earbuds for directional marks. They will see an L and an R. Insert the R bud into the right ear with the R facing them. Insert the L bud into the left ear with the L facing them. Angle the blade slightly so that the microphone on the bottom is pointing towards their mouth rather than straight down. They can adjust the buds by rotating them forward and backward until the fit feels right. We truly appreciate your feedback and hope these tips enhance your experience with the Buds3! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Really Solid!!
on August 28, 2025
Posted by: Robert
from california
Expertise:Intermediate
Verified Purchase:Yes
I think these have been the best version I have owned
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Efficient for its price
on August 28, 2025
Posted by: JunH
from TX
Verified Purchase:Yes
Great earbuds! Simple, efficient, easy to bluetooth.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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