Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
3 out of 5
3
Galaxy Buds3
on September 5, 2025
Posted by: Flyguykeith
from Denver CO 80203
Expertise:Intermediate
My Galaxy Buds3 lasted me about three months when one of my buds stopped working, so I had to send them to Samsung for repair, and everyone I dealt with was friendly and helpful. My other issue is that I have a difficult time keeping them in my ears and I need it to be able to a bit louder.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 5, 2025
Thank you for sharing your experience with the Galaxy Buds3, Keith! We truly appreciate your feedback, especially regarding the friendly support you received during the repair process. We hope you’ve received your earbuds back or will be getting them soon. Regarding your fit concerns, since the Galaxy Buds3 are open-type rather than canal-type, it can require some adjustment to find the right fit. We recommend checking the bottom of the earbuds for directional marks—R for right and L for left. When placing them in your ears, make sure the R bud is facing you in your right ear and the L bud is positioned similarly in your left ear. Angle the earbuds slightly so the microphone is pointing towards your mouth, and you can also rotate them forward and backward until they feel secure. To enhance your listening experience and make the sound a bit louder, don’t forget to explore the EQ settings in the Wearable app. If you have any further concerns or questions, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Good features, bad form factor.
on September 4, 2025
Posted by: 666Kittens
from Virginia Beach, VA
Expertise:Intermediate
I like the noise cancelation for the other end during phone calls. I can be in the car with the windows down and the person I'm speaking to on the phone only hears my voice.
Coming from previously having the Galaxy Buds Live, I have a few problems with the Buds 3. The first thing is the shape. They hurt my ears after an hour of use, and with longer use I find my ears are scabbing over, are tender, and sore. The pause/play button is impossible to press without moving the Buds placement in the ear, so I end up not using it. I've bought silicone covers for both the Buds Live and Buds 3 to keep them from getting dirty. This is especially necessary for the Buds 3 since they fall out ears very easily. The covers that are out there for the Buds 3 sort of mitigate the problem with little arms that brace them in the ear. They hurt with or without the covers, especially the sharp edges of the speakers without the covers. Lastly the Buds Live fit and charge properly in the case with silicone covers on. The Buds 3 however, seem to not be able reach the prongs to charge in the case with the thin layer on silicone that the covers have. They also won't fit in the case with the lid closed.
In closing, if the Buds 3 had the form factor of the Buds Live I would give them 5 stars.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 5, 2025
Thank you for sharing your detailed feedback about the Galaxy Buds3. We genuinely appreciate your honesty, as it helps us understand your experience better. It's great to see that you enjoy the noise cancellation during phone calls, even with the windows in your car down! We also noticed your comments on comfort and fit. The Galaxy Buds3 have an open-type design rather than traditional canal-type buds, which means they don’t come with earbud tips. To get started, you simply place them in your ears. We recommend checking the bottom of the earbuds for directional marks; you’ll see an "L" for the left bud and an "R" for the right bud. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. Angling the microphone on the bottom towards your mouth can help improve your experience, and adjusting the buds by rotating them slightly until they feel right is also a great tip. If you have any further questions or if there's more you'd like to discuss, please reach out to us at Samsung Support. Your comfort and satisfaction are very important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome!
on September 3, 2025
Posted by: Melissa
from Tyler TX
Verified Purchase:Yes
Great quality, clear sound and microphone. No static or fuzz.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 4, 2025
Thank you for your review of the Galaxy Buds3, Melissa! We're happy to see that you're enjoying the excellent quality and clear sound, as well as the performance of the microphone. Your feedback about the absence of static or fuzz is greatly appreciated and reflects our commitment to high-quality audio. With the new 11mm speaker and the 1.5x amp-enhanced diaphragm, the Galaxy Buds3 step up your sound experience from dull to dynamic. We’re glad you’re experiencing the great audio quality the Buds3 provide. If you have any questions or concerns, please feel free to reach out to us at Samsung Support. Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great sound ,bad fitting
on September 3, 2025
Posted by: Derrick A
from Charleston South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Great sound, but doesn't really like to stay in ear when working out or doing activities.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, September 3, 2025
Thank you for your feedback on the Galaxy Buds3, Derrick! It's reassuring to see that it sounds great to you! We also noted your concerns about them not staying in during workouts or activities. It's important to note that the Galaxy Buds3 are designed as open-type buds, which means they don’t have ear tips like our other traditional canal types. This design provides comfort and allows you to easily place them in your ears. To ensure the best fit, please check the bottom of the earbuds for the directional marks. The “R” should go in your right ear and the “L” in your left. When inserting them, angle the bud slightly so the microphone is pointing towards your mouth for optimal performance. We also recommend adjusting the fit by rotating them to find a position that feels secure and comfortable. We hope these tips work for you! If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
samsung the best
on September 3, 2025
Posted by: Yeimy
from Delaware
Verified Purchase:Yes
I love my election for my Galaxy Buds3, the samsunng services was amazing
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not happy
on September 3, 2025
Posted by: Yousif
Verified Purchase:Yes
I last them the trucker not working, really I'm think to buy apply air pods.
Response from Samsung USBy R&R Team, September 3, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Yousif. We always love hearing from our valued customers. We see that you may be experiencing some challenges with your buds, and we'd like to help. To better assist you, we need to gather some additional information regarding what you are experiencing. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent upgrade from buds live
on September 3, 2025
Posted by: Dave
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Love these buds. Was a buds live user and I dont like to have in ear canal buds. This works well for me.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 3, 2025
Thank you for sharing your experience with the Galaxy Buds3, Dave! We're pleased to see that you've made the switch from the Galaxy Buds Live. It's great to see that you’re enjoying the open-type design of the Buds3, especially since you prefer not having in-ear canal buds. We designed these to provide a comfortable and immersive listening experience while keeping your ears free. Your feedback means a lot to us, and we’re glad you’re finding them to be a perfect fit! If you ever have any questions or concerns, don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The sound 100% noise cancellation 100%
on September 3, 2025
Posted by: Chiquita
[This review was collected as part of a promotion.] My buds is all I need to tackle my daily routines work/ business. Putting them on at the beginning of the day to start the helps me get into a good mood and keeps my mind focused on the songs without interruption or distractions the noise cancelation on point and the AI keeps me organized and on top of the busy schedule and focus on my todo list and appointments.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 3, 2025
Thank you for your feedback about the Galaxy Buds3! It’s great to see that they help you manage your daily routines and keep you in a good mood. The noise cancellation feature is designed to help you focus on what you love without distractions, and we’re glad that the Galaxy AI assistance is keeping you organized with your schedule. If you have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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