Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
3 out of 5
3
Galaxy buds3 Pro are missing functionality
on September 11, 2025
Posted by: JB wheeker
Expertise:Expert
These earbuds are fantastic sounding. Build quality is great, the ANC is awesome. They are missing one feature that virtually all other earbuds at this price point. They do not have multipoint connectivity. You cannot be connected to more than one device at the same time. This is a real short coming and is not well communicated in the specs from Samsung. For musicians, multipoint connection is critical because we need to be able to hear music from a device and also the instrument one is playing at the same time. This enables us to practice along with music or backing tracks. Virtually all buds at this pricepoint have this function and without it, these really expensive earbuds are virtually useless for what I bought them for. I know I should have researched more, but there are plenty of websites that list these as having multi-point connectivity, so the research I did led me to believe these had that function.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
5 out of 5
5
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for sharing your thoughts about the Galaxy Buds3, JB. We’re glad to see you love the sound quality, build quality, and that the ANC meets your expectations. We appreciate your suggestion about multipoint connectivity. While the Galaxy Buds3 do not support true Bluetooth multipoint, they do come with Samsung’s Auto-Switch feature. This allows you to seamlessly switch between multiple Samsung Galaxy devices within the same ecosystem, so you can easily move between your phone and tablet, for example. However, as you mentioned, they won't connect to a phone and a laptop at the same time like true multipoint would. If you have any more questions or concerns, please feel free to reach out to us at Samsung Support. Your feedback is invaluable, and we’re always here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
have issues
on September 11, 2025
Posted by: sarya
from Syria
i got problem from mic,
when connected to phone the phone ignore it and use built in mic, when connected to pc only right mic work with very low sound, when connect left only it works with low sound too
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
2 out of 5
2
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 16, 2025
Hi Sarya! Thanks for sharing your experience with the Galaxy Buds3. It sounds like you're encountering some challenges with how they connect to your devices and the microphone. We recommend repairing your buds to both your PC and phone to help ensure they’re working at their best. You may have to forget the buds on the settings for the PC and phone. Additionally, don’t forget to check out the Wearable app for any available software updates that can enhance performance. We take pride in our products, and every Galaxy Buds3 comes with a 12-month limited warranty against manufacturing defects, with the option to purchase Samsung Care+ for extended protection and extra support. If you continue to experience difficulties, please reach out to us at Samsung Support. We’d be happy to take a closer look and assist you further. Your satisfaction is important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best buds ever
on September 9, 2025
Posted by: Therustler
[This review was collected as part of a promotion.] Was thinking of getting the pros but these get the job done and beat my expectations. Best ear buds I've ever owned
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 10, 2025
We appreciate you sharing your honest thoughts on the Galaxy Buds3! It’s great to see that they’ve exceeded your expectations, and these have been the best buds you've ever owned! The open-type design and solid battery life make them perfect for any setting. With features like Active Noise Canceling and 360 audio, you can enjoy your music without distractions. The touch controls are designed for easy use and allow you to connect your devices seamlessly. Don’t forget about the sound detection and Game mode features. Once again, your feedback is very much appreciated as we continue to make changes and improvements. If you have any questions or need assistance, please reach out to us at Samsung Support. We’re here to help! smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad product
on September 7, 2025
Posted by: Francis
Bad product bad product I will not recommended very very bad
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Francis. We strive to deliver exceptional sound quality and comfort, and it’s important to us that you are satisfied. We would love to learn more about what you’re experiencing so we can assist you better. Please reach out to us at Samsung Support, and our team will be ready to help you resolve any concerns you have. Your feedback is invaluable, and we look forward to assisting you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Charging is my problem
on September 7, 2025
Posted by: Stu from Oregon
from Salem, Oregon
Expertise:Expert
Verified Purchase:Yes
Charging is a big problem. They dint sit in the case well enough to charge.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for your feedback, Stu! We appreciate you sharing your experience with the Galaxy Buds3. To ensure your Galaxy Buds3 charge properly, start by checking for any debris or moisture on the earbuds, inside the case, and around the charging contacts. Make sure to look for the "L" and "R" markings on the earbuds. They should be oriented correctly for your ears. Place each earbud into its corresponding slot in the charging case, making sure they are aligned properly. The buds are designed to click into place magnetically, so you should feel them settle once they’re in the right position. After that, close the case to start charging them. For added peace of mind, Samsung offers a 12-month limited warranty for manufacturer defects. You can also consider adding Samsung Care+ for extended protection and support on eligible devices. If you continue to have concerns, please be sure to reach out to us at Samsung Support for assistance. We're always here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
fitting issue
on September 6, 2025
Posted by: Kaiser
Verified Purchase:Yes
Dose not fit, at all,.........................................!
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for your review of the Galaxy Buds3, Kaiser! We really appreciate your feedback. We understand that wearing your buds properly is crucial for a great experience. When placed correctly, they offer better sound quality, fit more comfortably, and are less likely to fall out. Since the Galaxy Buds3 are open-type buds, they don’t have ear tips. To get started, simply insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. You can also angle them slightly so the microphone on the bottom points towards your mouth. Feel free to adjust the buds by rotating them until they feel just right. If you have any more questions or need assistance, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Sore ear
on September 6, 2025
Posted by: Laura
from Orlando fl
Expertise:Expert
I really liked the sound cancelation especially at work but they sore my ear if stayed long time
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 8, 2025
It's great to hear from you, Laura! We love to see that you're enjoying the sound cancellation on your Galaxy Buds3, especially when you're at work. It's great to have a little peace and quiet while you focus! We totally understand how important comfort is, and we want you to have the best experience possible. As you know, the Galaxy Buds3 are open-type buds, which means they don’t have earbud tips like canal-style buds do. To get started, simply place them in your ears! Make sure to check the bottom of the earbuds for the directional marks. You’ll see an “L” for the left bud and an “R” for the right. Insert the R bud into your right ear, with the R facing you, and then do the same for the L bud in your left ear. You can angle the buds slightly so the microphone is pointing towards your mouth, which can help with clarity during calls. Feel free to adjust the buds by rotating them forwards and backwards until you find a fit that’s just right for you. We hope these tips help, and if you ever need anything, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not great ear buds
on September 5, 2025
Posted by: Flora
Expertise:Expert
I got these over a year ago, after a few weeks of using the right bud began dying super quick and then later the charging case wouldnt work to charge the bud. I replaced them since they were under warranty, and then the new ones had a problem with a loud popping noise when using noise cancelation. So again, I replaced those for a new one and I'm on my 3rd pair... would not recommend.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 5, 2025
Thank you for sharing your experience with the Galaxy Buds3, Flora. We really appreciate your feedback and are glad to see your concerns were addressed and resolved with the help of our warranty service. It’s great to know you got replacements when challenges came up. We understand how important it is for devices to work seamlessly, especially with great buds like the Buds3. We hope your experience with your new buds is a great one! If you ever need anything or have more questions, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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