Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,025 Reviews)
Open Ratings Snapshot
Rating breakdown 2,025 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
264
50%of customers recommend this product. 
(
332 out of 666
)
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Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
2 out of 5
2
A slippery mess.
on August 3, 2024
Posted by: Mike
from New Jersey
Expertise:Expert
Verified Purchase:Yes
Sound great when they can actually stay in my ears. Went from buds 2 pro to these and mostly regret purchasing these. Buds are also hard to get back into charging case as I've already dropped them twice trying to fit them back in. Trying to do any of the pinching and swiping on the stems cause the bud to just fall out so now I've lost the ability to just use the buds to skip pause or change volume without having to readjust. Had these on a 7 day vacation so I've already sent in my old buds and now are stuck with these.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, August 12, 2024
Hey there Mike, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3. We understand how much the fit affects your experience with your earbuds and we would love to help you secure the fit. We have provided a link to an article to help you directly at your convenience, and we recomend performing a fit test while wearing your earbuds and connected to the Samsung Wearables App. We have lastly, provided a link to the Samsung Support Team if you continue to experience this matter with the fit, and would like to discuss any potential further options. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't bother with non pro buds
on August 3, 2024
Posted by: Jams
Verified Purchase:Yes
Non pro bud won't stay in my ear, I had to return these as soon as I received them unfortunately. I would like to try the pros, but it looks like they have issues as well...
Response from Samsung USBy Social Commerce, August 12, 2024
Hi there Jams, thank you for sharing your experience with your Samsung Galaxy Buds3 with us. We completely agree that the ideal fit of your earbuds is crucial to the comfort and continued enjoyment of your experience with the device. We have provided a link to an article to help you with the fit of these redesigned earbuds. We would also recommend performing a fit test with your earbuds placed in your ears and connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if you continue to have this experience and would like to discuss further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Dont hesitate buy them!
on August 3, 2024
Posted by: Zsazi
Verified Purchase:Yes
They don't fall out!!! I have been disappointed with all of the earbuds. They never fit my ears and always fall out. These have fixed this issue. I wish they were a little smaller and came in different color options, but these are so much better.
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor quality in more ways than 1
on August 3, 2024
Posted by: Alexis H
from Denver, Co
Expertise:Intermediate
Verified Purchase:Yes
I returned this item. I am not sure if this will be all of the new buds that come out, but mine did not work well at all! They didn't fit in my ear, too big, when I tried to fit them in my ear the buds would screech. The quality of sound was very poor as well, when I used them to talk on the phone the other parties voice had a high pitch squeal. They felt of poor quality also. So I returned them. Very sad I was excited to get them. The new watch is amazing though.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 12, 2024
Hi there Alexis H, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 with us. We understand how important the audio quality of your earbuds is to you. We do have an article available online to help our customers troubleshoot this experience, linked below. We hope you have found new earbuds you love, and will reach out to us again if you have questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good product
on August 3, 2024
Posted by: Krystal G
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Great sound. Very good when you talk on the phone, highly recommend
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Buds3 does not fit properly in ear.
on August 3, 2024
Posted by: Meddy
from IndianapoliS, IN
Expertise:Expert
Verified Purchase:Yes
The buds3 sound is okay, but my major concern was that it kept falling off. That's a poorly designed earbud. I doubt if they actually considered we all have different ear size.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, August 13, 2024
Hi there Meddy, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3. We are pleased to hear you are happy with the sound quality of your earbuds, and we would love to help you with the fit. We have provided to assist you in this a link to an article about the optimal placement of these redesigned earbuds. WE would also suggest a fit test while you are wearing the earbuds and connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if this experience continues with your buds, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Plastic click button cheep no sensor
on August 3, 2024
Posted by: Anonymous
from California
Expertise:Expert
Verified Purchase:Yes
It gud but why samsung usg chepas plastic and click button they have to sensor on there I feel like buy expensive but it's not it's chepas
Features
2 out of 5
2
Performance
5 out of 5
5
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, August 13, 2024
Hi there Manny, we appreciate your feedback on your Samsung Galaxy Buds3. We understand the new pinch feature can take some adjusting if you have previously used the tap feature of your earbuds. We have provided a link to the full device manual and the Samsung Support Team to provide any assistance with your Samsung products to help you have the best experience possible. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Missed the target.
on August 3, 2024
Posted by: KDTMD
from Washington DC
Expertise:Intermediate
Verified Purchase:Yes
While the sound is excellent, Samsung missed the mark on designe as these fall off easily. At least in my case these are very slippery because the don't fit perfectly well. As a result the fall off easily. The triangular shape is out of the ordinary and makes cumbersome to press the controls. The case is nice and helps keep the charge on the buds for a long time. However, these are not worth the upgrade from my buds pro.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, August 13, 2024
Hello KDTMD, thank you for your feedback on your Samsung Galaxy Buds3. We completely understand how valuable the ideal fit of your earbuds is to you for your comfort and immersive experience. We have provided a link to an article we have available to help our customers with these redesigned earbuds and the best placement in their ears for a secure fit. We also recommend performing a fit test while wearing the earbuds and connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team and full device manual to help best align your device to your preferences and needs. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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