Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
2 out of 5
2
Wish these were better
on September 15, 2025
Posted by: Mw2ftl
from Chicago
Expertise:Expert
First off I wanted to say, I really wanted to like these. I pre-ordered this when it was announced. After using it on and off for about over a year. The audio is very poor in some cases. I have no idea why, but sometimes depending on the video/audio I listen to, it'll either be normal sounding to crazy loud and I played around with the audio settings as well. I sent them in to Samsung and they supposedly fixed the issue but it still occurs. The Samsung buds fe I own don't have this issue so it can't just be me. Overall I would skip these.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 15, 2025
We appreciate you taking the time to share your experience with the Galaxy Buds3. We noted your concerns about the audio quality, and we appreciate the steps you've taken to work with us to get this resolved. We suggest checking for updates on the Wearable app and your device, as updates can often enhance performance. Additionally, you can customize sound settings for different apps! Just swipe down to access the Quick Settings panel, where you can quickly adjust your EQ and noise control. Your custom settings will save for each app, so whether you’re enjoying 360 Audio on YouTube or a bass boost on Spotify, everything stays in tune with your preferences. If you have any other concerns or need further assistance with this, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Would recommend
on September 15, 2025
Posted by: Ivy Y
from Albuquerque
Expertise:Intermediate
Verified Purchase:Yes
Great sound and fit for open ear buds. Noise cancelling and battery life are good.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
East to connect
on September 14, 2025
Posted by: 1999991
[This review was collected as part of a promotion.] Galaxy AI know what I try to asking for. Very clearly I can listen and taking my friend and family members on the phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound feature!
on September 14, 2025
Posted by: Maddy
Expertise:Intermediate
They are amazing! Though I one got some water damage, is it possible to buy a replacement for one earbud?
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
GALAXY BUDS 3
on September 14, 2025
Posted by: Charles
from Warren county, Mississippi
Expertise:Intermediate
Verified Purchase:Yes
Perfect and easy on ears. Fits well. Sound is exceptional. Bocks external noise very well.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not so great
on September 12, 2025
Posted by: JAY W
I purchased these buds about 3 months ago and the left earbud doesn't hold a charge. It goes out long before the right earbud. Very disappointed.
Response from Samsung USBy R&R Team, September 12, 2025
It's great to hear from you, Jay! Thank you for sharing your experience with the Galaxy Buds3. We truly hate to see that the left earbud is not holding a charge as expected. Your feedback is really important to us, and we want to help resolve this concern. To get the best performance from your earbuds, please ensure you're using the included USB cable and a Samsung-approved wall adapter (sold separately). Also, it’s a good idea to check that the charging contacts inside the case and on the earbuds are clean and free of any debris. Taking a moment to inspect the case, earbuds, and charger for any damage can also make a difference. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If you need any further assistance or have further questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Meow meow
on September 12, 2025
Posted by: Hello
Verified Purchase:Yes
I really enjoy the buds. They do hurt a bit after a while. They head might be a tad bit too big.... but then again... each ear is different size. I do enjoy them those. I didn't like how sometimes its hard to put them back in the case.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 12, 2025
Thank you so much for your feedback! We’re glad to hear that you enjoy the Galaxy Buds3. We understand that the new open-type design may take a little getting used to, especially since they don’t have ear tips like canal-type earbuds. To help with the fit, make sure to check the bottom of the earbuds for the directional marks—there's an "L" for the left and an "R" for the right. Simply insert the R bud into your right ear with the R facing you and the L bud into your left ear with the L facing you. You can also gently angle the bud so that the microphone is pointing towards your mouth, which can improve the experience. Feel free to rotate the buds slightly until they feel comfortable! We appreciate your note about the case as well. We’re always looking for ways to improve, and your input is invaluable. If you have any more concerns or if there's anything else you need help with, please don’t hesitate to reach out to us at Samsung Support. Your satisfaction is our priority! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Earbuds 3
on September 11, 2025
Posted by: JTL 1
from New Orleans Louisiana
Expertise:Intermediate
Verified Purchase:Yes
Earbuds are steady sliding out my ear. Not good!
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 12, 2025
We appreciate you taking the time to share your thoughts about the Galaxy Buds3! With the Buds3 Pro, you can listen in comfort with a redesigned shape that delivers our snuggest fit ever. And because your Buds should shine as much as you do, we’ve added Blade Lights to stand out from the crowd and glow up your listening experience. We understand that Buds3's new design may take some users time to get used to. Since the Buds3 are open-type, they don't have tips like regular earbuds. To use them, check the bottom for an "L" for left and an "R" for right. Put the right earbud (R) in your right ear and the left earbud (L) in your left ear, making sure the letters face you. Angle the blade slightly so the microphone points towards your mouth, and adjust the fit by moving the buds until they feel comfortable. We hope these tips help improve your fit, and if you ever have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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