Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,003 Reviews)
Open Ratings Snapshot
Rating breakdown 2,003 reviews
5 Stars
1,022
4 Stars
323
3 Stars
241
2 Stars
157
1 Star
260
50%of customers recommend this product. 
(
330 out of 661
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
1 out of 5
1
No luck with Surface Pro.
on March 30, 2025
Posted by: SMK123
from Boston, MA
Expertise:Intermediate
I wish they worked. They sync fine with my phone but no luck with my Microsoft Surface.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 31, 2025
Thank you for sharing your feedback on the Galaxy Buds3. While they sync seamlessly with your phone, connecting them to other devices may require additional steps. Ensure the buds are in pairing mode by placing them in the case, closing the lid, and then reopening it. On the device you’re connecting to, navigate to Bluetooth settings, select "Add device," and choose the Galaxy Buds3 from the list. If they don’t appear, disconnect them from other devices and try again. For more assistance, please do not hesitate to reach out to us at Samsung Support. Your feedback is valuable, and we appreciate you sharing your experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good Sound but poor fit
on April 25, 2025
Posted by: Pete A
from Raleigh, NC
Expertise:Intermediate
Verified Purchase:Yes
The sound on the Galaxy Buds is great! However, the buds do not fit snuggly in my ear, and will fall out from time to time with movement.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 25, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Pete! We're glad you love the sound quality. We completely understand your concern about the fit. Since the Galaxy Buds3 are designed as open-type buds without ear tips, it can take a bit of adjusting to find that perfect fit. To ensure they sit snugly in your ears, start by placing the right bud (marked with an R) in your right ear and the left bud (marked with an L) in your left ear. Make sure the marks are facing you. A little tip: angle the bud slightly so that the microphone points towards your mouth. You can also try rotating the buds slightly forwards or backwards until they feel secure. Give this a shot and we're sure you'll find that perfect fit that keeps them in place even with movement! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds3
on May 2, 2025
Posted by: Cool
Expertise:Intermediate
Verified Purchase:Yes
Awesome earphones only draw back it occasionally falls out my ears
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 6, 2025
Hi there! We appreciate you sharing your thoughts on the Galaxy Buds3. We completely understand that finding the perfect fit is essential for enjoying your audio experience. Since the Galaxy Buds3 are open-type buds, they don’t come with traditional ear tips, which can feel quite different if you're used to canal-type earbuds. To help ensure they stay secure, we recommend checking the directional marks on the bottom of each bud. Make sure to insert the R bud into your right ear (with the R facing you) and the L bud into your left ear (with the L facing you). This positioning is crucial! Additionally, angling the microphone slightly towards your mouth rather than straight down can enhance both fit and voice clarity during calls. While wearing the buds, feel free to adjust by rotating them forwards and backwards until it feels just right. A little tweaking can really make all the difference! We hope you continue to enjoy your buds, and thanks again for your review! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
A little disappointed
on May 11, 2025
Posted by: Amirah
from Washington, DC
Expertise:Expert
Verified Purchase:Yes
The sound quality would be better if they actually fit in my ears! Gonna trade these in for the pro version since I have the tips option on those.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 12, 2025
Hey Amirah! We really appreciate you taking the time to share your experience with the Galaxy Buds3! It sounds like you’re getting to know them well. We understand that adjusting to a new style can be a bit of a learning curve, especially since these buds are designed as open-type, which gives you that more natural, connected feel while listening. When you’re trying to get the perfect fit, just remember to check for those directional marks on the bottom of the earbuds—you’ll find the L and R indicators. It’s all about placing the R bud in your right ear with the R facing you, and the L in your left ear with the L facing you, just as you described. And you’re spot on about angling the blade slightly! This really helps with the microphone’s positioning so that your voice comes through clearly. We want you to enjoy every moment with your Galaxy Buds3, so if you have any further concerns or questions, please be sure to reach out to us at Samsung Support. We’re here to help make your listening experience as enjoyable as possible. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good sound, falls out of my ears
on May 13, 2025
Posted by: Eric
from Parker, Co
Expertise:Intermediate
Verified Purchase:Yes
Apparently I need wings on the buds in order to stay in my ears. Just chewing while listening makes them fall out. The sound is good, but my anxiety about them falling out is going to ruin these for me. I did buy 3rd party silicone covers for the buds that add a wing, and those made them fit very well, however the charging case won't charge when those are on. So since I don't want to remove them each day just to charge, they aren't a solution. I am sure some people have the perfect shaped ear for these buds 3, just not for me I guess.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 14, 2025
Thank you for sharing your experience with the Galaxy Buds3, Eric! We understand how crucial a secure fit is when enjoying your music, and we're glad to see that you appreciate the sound quality! To help you achieve the best fit, we recommend checking out our tips on how to ensure your Buds3 stay snug and secure in your ears. This can really enhance your listening experience. You can find those tips at the link below. We hope this helps you enjoy your Buds3 to their fullest! If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not so good battery life
on May 14, 2025
Posted by: Cyndi
from Texas
Expertise:Expert
Battery life runs out too fast, even if you don't use the earbuds, even when they're sitting in their case. I've Anaya used Bose and decided to purchase these bc of the AI feature, I'm returning these and going back to Bose.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 15, 2025
Hey Cyndi! We understand how frustrating it can be when battery life doesn’t meet expectations. The Buds3 provides up to 24 hours of playtime per charge and can extend to 30 hours with the case. To help maximize battery life, we recommend keeping the earbuds in the charging case when they’re not in use and ensuring the cover is closed. Also, tweaking your notification settings through the Galaxy Wearable app (or the Galaxy Buds app on iOS) can further conserve battery power. These tips can help ensure your Buds are ready to go when you need them. We appreciate your feedback and hope these suggestions are helpful! If this continues to be your experience, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
N/A
on May 15, 2025
Posted by: Kyndell
I don't know if mine is broken but it not playing well
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 15, 2025
Thank you for sharing your experience with the Galaxy Buds3, Kyndell. We understand how important it is for your devices to perform flawlessly, and we want to help ensure you get the best quality and performance. To better assist you, could you please provide a bit more information about the what you’re experiencing? This will help us understand your situation and find the right solution. We encourage you to reach out to us at Samsung Support so we can get started on resolving this for you. Your satisfaction is our priority, and we’re here to assist you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Wont fit in my ear no matter how much i try!!
on June 3, 2025
Posted by: sagarbaburegmi
from Texas
Expertise:Intermediate
I been samsung fan freak since galaxy s3. Always sticking with samsung products. I got these buds thinking they are good and will be a great asset while working out, listening to music and during calls. I dont have complain about the battery life and the sound quality. Everything is top notch but it wont simply fit in my ears!! I tried everything, tried replacing the bud's eartip part, changes the sizes.. nothing, nothing works at all. It keeps on falling after sometime and apparently its so irritating! I cant focus on my workout because i have to worry about my earbuds about to fall. i researched online and found out that even other people are facing similar problems. Samsung is such a big company and they should do more research on product design so that it dont have issues like this. Samsung never disappointed me but with this product, i am hugely disappointed.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 3, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. It's great to see that you appreciate the battery life and sound quality, but we understand how frustrating it can be when the earbuds don’t fit securely. We provide different ear tip sizes to help users find the best fit, and adjusting the earbuds by rotating them slightly can improve stability. If the earbuds still feel loose, ensuring the touch-sensitive sensor makes proper contact with your ear can help optimize their functionality. Your feedback highlights an important consideration, and we appreciate you sharing your thoughts! If you need further assistance, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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