Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9
(2,454 Reviews)
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product.
(
343 out of
696)
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
1
Don't but very exspensive paper weight.
on September 20, 2025
Posted by: Devion
from Florida
Expertise:Intermediate
3/4 of the time the head phones just won't charge. Great for the first 3 months. Sound is great fit in the ears is very poor. Hard to give anything other then a 1 star since most the time the head phones won't charge but man that case charges great!!!!!!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 2, 2025
Hey Devion, Thank you for sharing your insight about your Galaxy Buds3. If one or both earbuds won't charge or turn on, the problem could be with the earbuds or the charging case. Using a charger not approved by Samsung might cause charging issues, or the earbuds could be damaged. Try fully charging the case, checking the earbuds for damage, or restarting them. Refer to the resource below for troubleshooting tips to help get your Galaxy Buds3 functioning correctly. We appreciate you reaching out and being part of the Samsung community. Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
-Ty
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https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
-Ty
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Written by a customer while visiting Samsung US
Posted by: JESS O
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
The sound quality is good but the don't stay in ear. I've tried to find something to go on the end of them but have been successful.
No, I would not recommend this to a friend.
Design
2
Value
3
Response from Samsung USBy R&R, October 2, 2025
Ahoy JESS O, Thank you for sharing your thoughts on the Galaxy Buds3. We're glad to hear you enjoy the sound quality and performance. The key factor is fit. Properly wearing your earbuds ensures better sound, more comfort, and a secure fit. Incorrect placement can cause discomfort, sound leaks, and earbuds falling out — especially during activities like jogging. Remember, the Galaxy Buds3 are open-type earbuds without ear tips, so start by placing them in your ears. Check for the L and R markings at the bottom; insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Angle the earbuds so the microphone points toward your mouth, then adjust by rotating for comfort. For additional fitting tips, see the online article linked below. Thanks again for your feedback. We’re happy to have you as part of the Samsung community. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
How to properly fit your earbuds
https://youtu.be/IU_q-jVhJsI
-Ty
Samsung Support
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https://www.samsung.com/us/support/answer/ANS10003519/
How to properly fit your earbuds
https://youtu.be/IU_q-jVhJsI
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
The Galaxy 3 Buds Are Comfortable
on September 19, 2025
Posted by: SamsungOverApple
[This review was collected as part of a promotion.] The Galaxy S3 are comfortable they hold them charge for a very long time and the case can be used to recharge them even case isn't plugged into a charger. II only have one complaint and it's a minor complaint but that the buds were not as visible when wearing them.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great product for everyday use
on September 18, 2025
Posted by: Hopper22
[This review was collected as part of a promotion.] Bought this when they first came out. Best investment into earphones! Use them on a daily when on walks/hikes/ working out. They stick to ear well. Noise cancelation is great. Sounds system is loud. Battery is great can last a long time. Charging case also charges earphones pretty fast last a long time. Probably have to charge them at least one a week. The earphones are also durable. I dropped them from 5ft numerous of times and they didnt break or messed the sound quality.
Value
5
Written by a customer while visiting Samsung US
Posted by: John B
from Huntsville Al.
Expertise:Intermediate
Verified Purchase:Yes
I love Samsung products, the ear buds are no different. Thay fit comfortably in my ears and a great sound.
I would recommend this to a friend!
Features
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
1
They die a quick death
on September 17, 2025
Posted by: MikeB
from Los Angeles
I've bought 2 Samsung Galaxy Buds3, both failed very quickly. Both had right ear bud stop charging so it died. No amount of cleaning to Bud3 or case changed anything. Ear fit was impossible to make good, really no noise cancelling but had good sound while they lasted.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, September 18, 2025
Thank you for sharing your experience with the Galaxy Buds3, Mike. We appreciate your feedback and want to address your concerns about the charging. We encourage you to check out the troubleshooting link below to assist with the charging concerns you've had. Samsung offers a 12-month limited warranty for any manufacturer's defects. You might also consider Samsung Care+, which provides extended coverage and additional support for eligible devices. To help you achieve the best fit with your Buds3, we’ve included a link to a step-by-step guide at the end. We want to ensure you have the best experience possible, so please reach out to us at Samsung Support if you have any further questions of if what you are experiencing with the charging persists. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
https://www.samsung.com/us/support/answer/ANS10003519/ (how to wear)
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https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
https://www.samsung.com/us/support/answer/ANS10003519/ (how to wear)
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Most comfortable earbuds so far
on September 17, 2025
Posted by: Dovey6
[This review was collected as part of a promotion.] After trying so many earbuds, I found ones that perfectly match my ears.
Extremely comfortable, could wear them all day. Active noise cancelling is impressive too, with how well it can tune out background noises.
Galaxy AI Live Translate is rather finicky, although the touch gestures and Bixby works great. Overall, would recommend!
Value
5
Response from Samsung USBy R&R Team, September 17, 2025
Thank you for sharing your experience with the Galaxy Buds3, Dovey! We’re glad to see that you found them comfortable and that they fit your ears so well. It's great to see that you’re enjoying the active noise cancellation feature. The ANC feature is designed to help you focus in any environment. We appreciate your feedback on the Galaxy AI Live Translate, and we recommend that you check and make sure that you're buds are up to date with the latest software update using the Wearable app. We’re always working to improve our technology. If you have any concerns or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Great Earbuds
on September 16, 2025
Posted by: Asumsang
[This review was collected as part of a promotion.] Love the sharp design of the blade, the feel of the case is the best fidget toy when I take it out of my pocket. Connectivity is seamless and a quick process with the Wearables App.
I feel really closer in the Galaxy Ecosystem. I have an S23 FE, Galaxy Watch FE, and I welcome the buds 3( I got them before the release of the 2025 Buds 3 FE) as an addition to my collection of Galaxy Devices. Just need the Galaxy Ring and I am fully complete. But enough ranting.
If you're looking for a nice set of buds this is the one. It has nice audio, the first time I ever tried the Noise Cancelling feature and it surprised me a lot. Isn't strong when I'm on the public bus but with subtle noises it's like I wasn't even in public. Again, I LOVE IT😍😍🤩
Value
4
Written by a customer while visiting Samsung US