Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
5 out of 5
5
GREAT AUDIO AND AI FEATURES!!!
on September 24, 2025
Posted by: Spacememe
[This review was collected as part of a promotion.] I use my Galaxy Buds 3 on the daily! They offer great sound and I love the integration of Galaxy AI. The live translation feature is incredibly helpful and I use it almost everyday at my job. I also really enjoy the haptic feedback of sliding up or down on my Galaxy bud to change the volume. Great product!! Thank you Samsung!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
This product makes everything easier
on September 24, 2025
Posted by: TeleeAli
[This review was collected as part of a promotion.] This product is lovely and works better with other Samsung products
Value
2 out of 5
2
Response from Samsung USBy R&R, October 2, 2025
Hiya TeleeAli, We're thrilled you're enjoying your Galaxy Buds3. These earbuds include sound detection, effortless connection to other Galaxy devices, neck stretch reminders, and Game mode with experimental Labs features. Remember to use the Galaxy Wearable app to explore all features and personalize your Galaxy Buds3. We're glad they are smoothly fitting into your Samsung Galaxy ecosystem; your positive feedback means a lot. Thank you for choosing Samsung and sharing your experience! All about the Galaxy Buds3, Buds3 Pro, and Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003393/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Galaxy buds3
on September 23, 2025
Posted by: Starfire
[This review was collected as part of a promotion.] It's a excellent ear buds but they don't fit in my ears
Value
3 out of 5
3
Response from Samsung USBy R&R, September 25, 2025
Hiya Starfire, Thank you for reviewing your Galaxy Buds3! We're glad you generally like them, and we'd like to help improve the fit. Since the Galaxy Buds3 are open-type earbuds instead of canal type, they don't have ear tips. Simply place them in your ears to get started. Look at the bottom of each earbud for directional marks: you'll see an L and an R. Insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Slightly angle the earbuds so the microphone on the bottom points toward your mouth rather than straight down. You can rotate the earbuds forward or backward until they feel comfortable. For tips on achieving the right fit, see the link below. We appreciate your feedback and thank you for choosing Samsung. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not staying in your ears.
on September 23, 2025
Posted by: Patrice
Verified Purchase:Yes
Very poor, always falling from my ears, regret buying it, about to return.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Response from Samsung USBy R&R, October 2, 2025
Ahoy Patrice, Thank you for reaching out and sharing your feedback about your Galaxy Buds3. Properly wearing your earbuds is essential for optimal sound quality, comfort, and security. Incorrect usage can lead to discomfort, sound leaks, and a higher chance of losing them, especially during activities like jogging. To prevent losing an earbud, ensure they fit properly. Since the Galaxy Buds3 are open-type earbuds without ear tips, simply place them in your ears to get started. Check the bottom of each earbud for directional marks labeled L and R. Insert the R earbud into your right ear with the R facing you, and the L earbud into your left ear with the L facing you. Tilt the blade slightly so that the microphone on the bottom points toward your mouth rather than straight down. Adjust the earbuds by rotating until the fit feels comfortable. For more detailed instructions, please see the links below. We value your feedback and thank you for choosing Samsung as your preferred brand. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
How to properly fit your earbuds
https://youtu.be/IU_q-jVhJsI
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Galaxy Buds3 Experience
on September 23, 2025
Posted by: MONDAY
from Maryland
Verified Purchase:Yes
Galaxy Buds3 is not loud to listen to music. It falls off the ears.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R, October 2, 2025
Hi there MONDAY, Thank you for sharing your feedback on your Galaxy Buds3. If you experience no or low volume and poor sound on one or both earbuds — whether it's Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, or Gear IconX — there might be several reasons. You could be wearing the earbuds incorrectly, or they might have dust or debris buildup. Other factors such as outdated software, a low battery, or similar issues can also impact audio quality. Check the link below for tips on enhancing sound performance. The Galaxy Buds3 are open-type earbuds, not canal-style, so they lack ear tips. To start, just place them in your ears. Look at the bottom of the earbuds for directional marks—L and R. Insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Slightly angle the blades so the microphones on the bottom face toward your mouth rather than straight down. You can also adjust the fit by rotating the earbuds forward or backward until comfortable. For additional tips on achieving the perfect fit with your Galaxy Buds3, see the link below. Thank you for your review, and we appreciate you choosing Samsung as your preferred brand. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
Optimize your sound experience with Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001321/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great headphones
on September 23, 2025
Posted by: Mizj28
[This review was collected as part of a promotion.] I really enjoy using my new galaxy headphones especially using Galaxy AI and the noise canceling. I use my headphones for everything walking, talking, work. The only thing I have a complaint about there not made for little people ears so I have to buy the rubber things to go on them. Besides that I absolutely love them a d wouldn't trade for anything.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Value for Money
on September 23, 2025
Posted by: Sheefu
[This review was collected as part of a promotion.] The Best Buds ever used.
Using all the Galaxy buds, but this stands among them
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Awful fit
on September 22, 2025
Posted by: doebrinas
from Texas
Earbuds fall out with literally the tiniest movement or gust of wind. I had to buy silicone ear hooks just to keep them within my ears otherwise I'd never be able to keep them in long enough to enjoy and it sucks because the sound quality is amazing and I love the features — it's basically the airpods 4 made for Android and I've been begging for this for years,, but this outcome has disappointed me beyond words. There's no reason something as simple as fit should be such a common issue among consumers!
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R, October 2, 2025
Hiya doebrinas, Wearing your earbuds correctly is important for better sound quality, comfort, and security. Improper fit can cause discomfort, sound leaks, and make them more likely to fall out—especially during activities like jogging. Since the Galaxy Buds3 are open-type earbuds without ear tips, simply place them in your ears, noting the directional marks at the bottom labeled L and R. Insert the R earbud into your right ear with the R facing you, and do the same for the L. Slightly angle the stem so the microphone points toward your mouth, then adjust by rotating until comfortable. For additional fitting tips, refer to the guide linked below. Thank you for your review and for choosing Samsung as your preferred brand! How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Written by a customer while visiting Samsung US
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