Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9
(2,454 Reviews)
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product.
(
343 out of
696)
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
1
Don't buy unless you plan on buying new ones soon
on September 26, 2025
Posted by: Alexnpv2
Noise cancelation was good at the beginning but 2 months after the problems began, sound cancelation got weaker, individual headphones did not charge unless the case had power at the start and then evolved into, headphone case having zero power even though it was charged to 100%.
Response from Samsung USBy R&R, October 23, 2025
Hi Alexnpv2,
Thank you for reaching out and sharing your insights about your Galaxy Buds3. From what you've described, a software update for your earbuds may be needed. Check the Galaxy Wearable app to see if any updates are available, as they might address many of your concerns. You can also contact our Samsung Support Team for further assistance. If required, we can discuss warranty or repair options. Feel free to contact us anytime. We appreciate your feedback and value you as a Samsung customer.
How to install software updates on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001316/
Galaxy Wearable
https://www.samsung.com/us/support/owners/app/galaxy-wearable-watch
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
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Samsung Community
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Thank you for reaching out and sharing your insights about your Galaxy Buds3. From what you've described, a software update for your earbuds may be needed. Check the Galaxy Wearable app to see if any updates are available, as they might address many of your concerns. You can also contact our Samsung Support Team for further assistance. If required, we can discuss warranty or repair options. Feel free to contact us anytime. We appreciate your feedback and value you as a Samsung customer.
How to install software updates on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001316/
Galaxy Wearable
https://www.samsung.com/us/support/owners/app/galaxy-wearable-watch
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great earbuds
on September 26, 2025
Posted by: Ianwisc
[This review was collected as part of a promotion.] Great earbuds. Most don't stay in my ear well mowing the lawn but these do.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I have Samsung buds, i just don't really use them.
on September 25, 2025
Posted by: agalincal
[This review was collected as part of a promotion.] I don't really listen to my buds. my granddaughter has and she loves them but I like my music out loud and I don't like things in my ears bcz i want to be able to everything around me. i just looked for them bcz I hadn't seen them in a while and come to find out..my granddaughter says, I gave them to her..and I just said, ok love..and laughed
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Overall, really good.
on September 25, 2025
Posted by: GodBlessYou
[This review was collected as part of a promotion.] I love the style and the weight is perfect. I also like the controls a lot. I also like the ANC.
The only two down sides have been that they do slip a little when working out. I also did have the flashing red light charging issue. But I was able to get that fixed.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
worst
on September 25, 2025
Posted by: kasra
Expertise:Expert
Do not even trash your money on these. Worst quality sound and it is not just worth a penny
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 2, 2025
Greetings kasra, Thank you for reviewing your Galaxy Buds3. Sound quality is essential for the best experience, whether you're listening to music, podcasts, or gaming. The Galaxy Buds3 offers various modes and features to customize your sound. You can fine-tune frequencies and optimize sound settings through the Galaxy Wearable app. Check the link below for guidance on achieving the ideal sound quality. We appreciate your feedback and thank you for choosing Samsung. Optimize your sound experience with Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001321/
-Ty
Samsung Support
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https://www.samsung.com/us/support/answer/ANS10001321/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Not the best
on September 25, 2025
Posted by: MRBMF
Expertise:Expert
Sooo this was not a well thought out or designed product. They are bulky and the sound quality can't really be enjoyed without cramming them into your ears. Speaking of....dont wear them at the gym or even walking too hard they create moisture and fall out of your ear all while providing poor sound quality. The time between these and the next ones release let me know a lot. Then the trade in values are awful and not worth it I'd rather keep a non working item I paid triple the offered trade for than to waste my money that way.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 2, 2025
Hey MRBMF, Thank you for sharing your thoughts on your Galaxy Buds3! We appreciate you taking the time to tell us about your experience. Since the Galaxy Buds3 are open-type earbuds and not canal-style, they lack ear tips. To begin, simply place them in your ears. Look at the bottom of the earbuds for directional marks; you'll see an L and an R. Insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Slightly angle the buds so the microphone on the bottom points toward your mouth instead of straight down. You can improve the fit by rotating the buds forward or backward until they feel comfortable. Please see the links below for instructions on how to properly wear your Galaxy Buds3. For trade-in values, contact our Samsung Support Team. Thank you for your review and for choosing Samsung for your mobile needs. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
How to properly fit your earbuds
https://youtu.be/IU_q-jVhJsI
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://www.samsung.com/us/support/answer/ANS10003519/
How to properly fit your earbuds
https://youtu.be/IU_q-jVhJsI
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst Earbuds ever
on September 25, 2025
Posted by: EarBuds User
from Oregon
Expertise:Expert
If you like listening to AM Radio from another room than these are the Earbuds for You. I'm honestly very disappointed in the Buds3. Would give negative stars if possible. I traded my Buds2 in for these which I really liked the 2s for fit and sound but the left one kept dying. The change in design for the 3 was a poor choice. The 3s do not stay in your ear with the slightest movement and in order to get a decent sound from them you literally have to apply constant pressure on them into your ear. In trying to return them I keep getting dropped by the chat program. I was going to give the Buds3 Pro a chance but now I'm done with Samsung for Earbuds.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 2, 2025
Hello EarBuds User, Thank you for sharing your feedback about your Galaxy Buds3. We understand they are not meeting your expectations. Please get in touch with our Samsung Support Team to explore your options and verify warranty coverage. We appreciate your input and look forward to assisting you. Thank you for being a valued member of the Samsung community. Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
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Samsung Community
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Facebook
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https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
An Honest Review
on September 24, 2025
Posted by: Galaxy1Fan
[This review was collected as part of a promotion.] 1- The Galaxy Buds 3 marks a pivotal shift for Samsung, adopting the stem-style design for enhanced functionality. This change delivers two major improvements: significantly clearer voice call quality (due to better mic positioning) and a refined, comfortable fit (though consistency depends heavily on individual ear shape).
2- For users in the Samsung ecosystem, the Buds 3 are an excellent choice, offering seamless features like the high-quality Samsung Seamless Codec (SSC) and integration with Galaxy AI (e.g., Live Translate).
3- While the Active Noise Cancellation (ANC) is effective and a noticeable improvement over past non-Pro models, it does not quite reach the industry-leading performance of some competitors. Similarly, non-Samsung users will miss out on the full suite of proprietary high-fidelity and AI features, reducing their overall value.
4- A strong upgrade for the Samsung faithful that nails call quality and ecosystem features, but less compelling for those demanding best-in-class ANC or using non-Samsung devices.
2- For users in the Samsung ecosystem, the Buds 3 are an excellent choice, offering seamless features like the high-quality Samsung Seamless Codec (SSC) and integration with Galaxy AI (e.g., Live Translate).
3- While the Active Noise Cancellation (ANC) is effective and a noticeable improvement over past non-Pro models, it does not quite reach the industry-leading performance of some competitors. Similarly, non-Samsung users will miss out on the full suite of proprietary high-fidelity and AI features, reducing their overall value.
4- A strong upgrade for the Samsung faithful that nails call quality and ecosystem features, but less compelling for those demanding best-in-class ANC or using non-Samsung devices.
Pros and Con
CON : - Fit is Subjective (Inconsistency affects ANC/Bass)
- ANC is Great, but Not Best-in-Class
- Case Build Quality less "premium") Charging issues , left ears Buds won't charge and do not use high amps adapters
CON : - Fit is Subjective (Inconsistency affects ANC/Bass)
- ANC is Great, but Not Best-in-Class
- Case Build Quality less "premium") Charging issues , left ears Buds won't charge and do not use high amps adapters
PROS: -Excellent Voice Call Quality (due to stem design)
- Seamless Galaxy Ecosystem (SSC, Auto Switch )
- Reliable Physical Pinch/Swipe Controls
- and finally Refined Audio & Adaptive ANC.
- Seamless Galaxy Ecosystem (SSC, Auto Switch )
- Reliable Physical Pinch/Swipe Controls
- and finally Refined Audio & Adaptive ANC.
Value
4
Written by a customer while visiting Samsung US