Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9
(2,454 Reviews)
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product.
(
343 out of
696)
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
1
Poor design
on September 30, 2025
Posted by: Vals
I don't like these -
1. They keep falling out, touch you face and they are on the floor, I don't even see how you can work out in them. You have to constantly readjust
2. Control on them is finicky - hate it
3. Expensive!
4.noise cancelling awful can't even use the feature
My bud live lasted over 3 years of heavy use
1. They keep falling out, touch you face and they are on the floor, I don't even see how you can work out in them. You have to constantly readjust
2. Control on them is finicky - hate it
3. Expensive!
4.noise cancelling awful can't even use the feature
My bud live lasted over 3 years of heavy use
Response from Samsung USBy R&R, October 2, 2025
Hey Vals, Thanks for sharing your experience with your Galaxy Buds3! Comfort and fit are key, especially during workouts — the last thing you want is for them to fall out. The Galaxy Buds3 have a unique open-type design without ear tips, so fitting them properly is important. To start, place them in your ears and look for the directional marks at the bottom: an L and an R. Insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Slightly angle the blade so the microphone points toward your mouth. Adjust by rotating forward or backward until they feel secure. Although different in design, they offer a secure fit when positioned correctly. For more details, see the article linked below on how to wear your Galaxy Buds3, and don’t hesitate to contact our Samsung Support Team if you have questions. We value your presence in the Samsung community. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Very comfortable
on September 30, 2025
Posted by: Deedee
[This review was collected as part of a promotion.] Seems to die alittle to quickly. But otherwise very good product.
Value
4
Written by a customer while visiting Samsung US
Posted by: Arti
Verified Purchase:Yes
Honestly they made my ears hurt so much I couldn't wear any other headphones or earbuds for a few days
Response from Samsung USBy R&R, October 2, 2025
Hi Arti, Thank you for reaching out and sharing your experience with your Galaxy Buds3. Wearing your earbuds properly is crucial for several reasons. It enhances sound quality, ensures a comfortable fit, and keeps them securely in place. Improper wearing can lead to discomfort, sound leaks, and increased chances of falling out. Nobody wants to lose an earbud, especially during activities like jogging, so make sure they're fitted correctly. Since the Galaxy Buds3 are open-type earbuds without ear tips, simply place them in your ears to get started. Look at the bottom of each earbud for directional marks; you'll see an L and an R. Insert the R bud into your right ear with the R facing you, and the L into your left ear with the L facing you. Slightly angle the blade so the microphone points toward your mouth, not straight down. Adjust the fit by rotating the earbuds forward or backward until comfortable. For more details, see the article linked below on how to wear your Galaxy Buds3 properly. We appreciate your review and thank you for being part of the Samsung team. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Posted by: Marceejay
Verified Purchase:Yes
Even though my right ear bud keeps falling out, I love how I can keep my hands free while getting my contact calls done. (I'm allergic to silicone so I can't use the PRO earbuds instead.)
Written by a customer while visiting Samsung US
Customer Rating
3
The fit is not perfect.
on September 28, 2025
Posted by: Sheeps
[This review was collected as part of a promotion.] The fit of the new Galaxy buds is okay. The design feels like a let down. I wish the base model had ambient sound. The Galaxy AI features feel like filler. I have never used them. But I do like them being there for the people that use it.
Value
3
Response from Samsung USBy R&R, September 30, 2025
Hi there Sheeps, Thank you for sharing how your Galaxy Buds3 are working. While they come with features like Galaxy AI, it's also important to find a proper fit. Wearing your earbuds correctly is crucial for better sound quality, comfort, and secure fit. Improper wearing can cause discomfort, sound leaks, and increase the risk of falling out. Especially during activities like jogging, ensure they fit well to avoid losing an earbud. Since the Galaxy Buds3 are open-type and lack ear tips, simply place them in your ears. Check the bottom for L and R marks, with R in your right ear and L in your left. Angle the microphone side slightly toward your mouth, and adjust the position by rotating until comfortable. Refer to the guide for more tips on achieving the best fit. We appreciate your feedback and are glad to have you as part of the Samsung family. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
This a good device
on September 28, 2025
Posted by: JGTSamsung
[This review was collected as part of a promotion.] The device is really good, but after comparing with my old ones doesn't stay fit in my ear, usually fall.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Better fit
on September 28, 2025
Posted by: Connie
[This review was collected as part of a promotion.] These seem to be a better fit for me. I've had trouble finding a good size, apparently I have smaller ear canals. 😉
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Is it good for Long Work Shifts
on September 27, 2025
Posted by: NazgulLuvsBuffon
[This review was collected as part of a promotion.] The answer is yes! The charge of these pairs are very good especiallyfor those long work shifts, very discreet too. How are the noise canceling? The noise canceling is just right! Not like the over the ear headphones but it the best for wireless Bluetooth earbuds you can get! The sound quality is right on point for music plus also mobile gaming as well. Would I recommend this to other people? Yeah indeed I would recommend giving the earbuds a try. I'm happy with my galaxy buds3 purchase I always carry it with me everyday nearly every where.
Value
5
Written by a customer while visiting Samsung US