Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,003 Reviews)
Open Ratings Snapshot
Rating breakdown 2,003 reviews
5 Stars
1,022
4 Stars
323
3 Stars
241
2 Stars
157
1 Star
260
50%of customers recommend this product. 
(
330 out of 661
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
2 out of 5
2
Falling
on February 27, 2025
Posted by: Manny
from Houston Texas
Expertise:Expert
Verified Purchase:Yes
Keep falling out of my ears. can't go walking very far as they fallout.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 5, 2025
Thank you for sharing your honest feedback on the Galaxy Buds3, Manny. We understand that having them fall out while walking can be frustrating. The Galaxy Buds3 are designed as open-type buds rather than traditional canal types, which provides a more comfortable and natural listening experience without the need for earbud tips. To achieve the best fit, we recommend placing them correctly in your ears. Start by checking the bottom of the earbuds for directional marks, looking for the L and R symbols. The R bud should be inserted into your right ear with the R facing you, and the L bud into your left ear with the L facing you. It’s helpful to angle the blade slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can also adjust them by rotating them forwards and backwards until you find the perfect fit. Many users appreciate this distinct design, and finding that comfortable position can sometimes take a little time. If you experiment with the angle and position, we hope you’ll find them more secure for your active lifestyle. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Best Earbuds
on February 28, 2025
Posted by: Antz
from Los Angeles, California
Expertise:Intermediate
Verified Purchase:Yes
With all the Samsung ear buds I had , this is the best in terms of musicality. Best at night before I go to sleep with my classical waltz to fell relaxed. I felt its far more better music clarity,if I bought the buds3 pro...
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
horrible
on March 7, 2025
Posted by: Ivan
Verified Purchase:Yes
horrible design, they don't fit in my ears.Keep loosing them
Response from Samsung USBy R&R Team, March 7, 2025
Hey Ivan! Thank you for sharing your thoughts on the Galaxy Buds3! It’s great to get your feedback. The Buds3 were specifically crafted as open-type buds instead of traditional canal types, which truly enhances your freedom and comfort. By design, they don’t come with earbud tips, allowing for a more natural listening experience. To get the best audio tailored just for you, you’ll love the Adaptive Equalizer feature with Galaxy AI. It adjusts the sound based on how you wear the Buds, ensuring you can enjoy amazing audio quality no matter how they fit in your ears. Whether you’re on-the-go or relaxing at home, immersive sound is always within reach! Setting them up is super easy: simply place the buds in your ears, verify the directional marks on the bottom of each earbud—an ‘L’ for left and an ‘R’ for right. Make sure the 'R' faces you in your right ear and the 'L' does the same in your left. A little tip: angling the microphone towards your mouth will enhance clarity when you're on calls. Feel free to rotate the buds slightly forward or backward until you find a fit that feels just right for you. We hope you enjoy every moment with your Galaxy Buds3! If you have any more concerns or questions, don’t hesitate to reach out tok us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Opinion
on March 7, 2025
Posted by: Jessica Joynes
from New York city
Expertise:Intermediate
Verified Purchase:Yes
Good earbuds but wish it had better support for staying in the ears. They keep coming out so I will have to buy a cover which has to be removed before putting to charge; which is annoying.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 7, 2025
It's great to hear from you, Jessica. Thank you for sharing your experience with the Galaxy Buds3! We appreciate your thoughts, and we’d love to help you get the best fit possible. The Galaxy Buds3 are designed as open-type buds rather than canal types, which means they don’t have earbud tips. To ensure a secure fit, we recommend starting by placing them in your ears and checking the bottom of each bud for directional marks—you’ll see an L for the left and an R for the right. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. For optimal positioning, angle the blade slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can also adjust the buds by rotating them forwards and backwards until you find the fit that feels just right for you. By following these steps, we are confident you’ll enjoy the incredible sound quality and comfort the Galaxy Buds3 have to offer! If you have any more questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Small problem
on March 7, 2025
Posted by: Kassie
Verified Purchase:Yes
Little too big for my ears. Fall out a lot. However, when they stay on, it has great sound.
Response from Samsung USBy R&R Team, March 7, 2025
Thanks for sharing your experience with the Galaxy Buds3, Kassie. We understand how important a comfortable and secure fit is to your overall experience, especially for enjoying the great sound quality they offer. The Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. Check the bottom of the earbuds for directional marks. You will see an L and an R. Insert the R bud into your right ear with the R facing you. Insert the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels right. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy Buds3 Silver
on March 11, 2025
Posted by: Mirian
from Boston, MA
Expertise:Expert
Verified Purchase:Yes
Great addition. Sound and fit perfect and the color is amazing
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do not recommend
on March 13, 2025
Posted by: Charlie
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
They do not fit in the ear properly and they are painful after wearing for 15 minutes
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 14, 2025
Hey Charlie! Thank you for sharing your thoughts about the Galaxy Buds3. We totally understand how frustrating it can be when buds don’t stay put while you work. As you know, the Galaxy Buds3 are open-type which means they don’t have tips. To help them fit better, make sure to check the directional marks at the bottom. Pop the R bud in your right ear and the L bud in your left. It might take a moment to find that perfect angle, but once you do, they should feel more secure. If you angle the microphone towards your mouth while ensuring they fit comfortably by rotating them a bit, they can feel much more stable. Your comfort is super important to us, so please adjust them until they feel just right. We hope you continue to enjoy the great features of the Galaxy Buds3. If you have more concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Disappointed with the product.
on March 27, 2025
Posted by: Samsungkid
[This review was collected as part of a promotion.] The only thing I enjoy about the buds is the seemless connection. Other then that, im not fond of the touch controls or the way they feel when wearing them. They are extremely uncomfortable( even with the different ear inserts) not to mention and don't sound very good. Overall I wouldn't recommend this product to anyone.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, March 27, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, Samsungkid. We’re glad to see you appreciate the seamless connection they offer. This feature is designed to ensure effortless pairing and smooth usage across your devices. To achieve the best fit, we recommend inserting the earbuds with the imprinted direction marks facing you and orienting the microphone at the bottom toward your mouth. Gently rotate them left and right until they sit comfortably in your ears. Proper adjustment enhances not only comfort but also performance, as features like touch sensors work best when the earbuds are correctly positioned. We value your feedback regarding comfort and sound quality. Your insights are invaluable, and we truly appreciate your honest review. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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