Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9
(2,454 Reviews)
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product.
(
343 out of
696)
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
4
The best and really good sound quality.
on October 25, 2025
Posted by: Andrew112
[This review was collected as part of a promotion.] I can not leave the house without grabbing my ear buds and taking them to work and listen too music all day long
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
One star rating
on October 23, 2025
Posted by: Strawberrystack
This is a horrible model of earbuds, very big and painful to keep in ears they just fall right out unlike the silicone buds model this specific one just isn’t for me .
Also the sound isn't good. With both earbuds in I'll give them -1 on sound. I’ve had better sounding quality headphones for a smaller price. Do not waste your money on this model.
Also the sound isn't good. With both earbuds in I'll give them -1 on sound. I’ve had better sounding quality headphones for a smaller price. Do not waste your money on this model.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 27, 2025
Howdy Strawberrystack,
Thank you for sharing your thoughts on the Galaxy Buds3. Its open-style design features a one-way speaker and a single amplifier. Proper placement is essential for optimal sound, comfort, and security, as incorrect wear can lead to discomfort, sound leaks, or earbuds falling out. Because the Galaxy Buds3 are open-type, they don’t have ear tips. To start, simply insert them into your ears, paying attention to the L and R labels. Place the R bud in your right ear with the R facing you, and the L in your left ear with the L facing you. Slightly tilt the blade so the microphone points toward your mouth instead of straight down, and rotate as needed until comfortable. If discomfort continues, stop using the earbuds and contact Samsung Support. We value your feedback and thank you for being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy Buds3. Its open-style design features a one-way speaker and a single amplifier. Proper placement is essential for optimal sound, comfort, and security, as incorrect wear can lead to discomfort, sound leaks, or earbuds falling out. Because the Galaxy Buds3 are open-type, they don’t have ear tips. To start, simply insert them into your ears, paying attention to the L and R labels. Place the R bud in your right ear with the R facing you, and the L in your left ear with the L facing you. Slightly tilt the blade so the microphone points toward your mouth instead of straight down, and rotate as needed until comfortable. If discomfort continues, stop using the earbuds and contact Samsung Support. We value your feedback and thank you for being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Good sound quality
on October 23, 2025
Posted by: CN32
from Las Vegas
Expertise:Expert
Overall I'm pleased with the comfort and quality of the sound. Battery life could be a little longer between charges. Had no problem connecting to different devices or switching between left and right ear buds. The durability is why I only gave it 3 stars because after only having them for 6 months with regular usage and the left ear bud no longer plays any audio all I get is a high pitched whine. So overall kinda disappointed with the life span of Samsung's buds seeing that I had a pair of the original buds that had the same thing happen but they lasted 2 years of heavy usage before one of them gave out
Features
5
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R, October 28, 2025
Hey there CN32,
Thanks for sharing your experience with the Galaxy Buds3. Choosing the right earbuds can take some time, and it’s understandable to feel frustrated if they don't meet expectations quickly. Samsung offers a warranty that covers manufacturing defects in materials and craftsmanship, typically valid for 12 months as indicated on each product. This warranty gives you confidence that your purchase is protected and that Samsung stands behind its performance. For warranty details, please contact our Samsung Support Team. We’re here to assist you and appreciate you being part of the Samsung community.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your experience with the Galaxy Buds3. Choosing the right earbuds can take some time, and it’s understandable to feel frustrated if they don't meet expectations quickly. Samsung offers a warranty that covers manufacturing defects in materials and craftsmanship, typically valid for 12 months as indicated on each product. This warranty gives you confidence that your purchase is protected and that Samsung stands behind its performance. For warranty details, please contact our Samsung Support Team. We’re here to assist you and appreciate you being part of the Samsung community.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
For 1 comfortable
on October 23, 2025
Posted by: Wadnor
[This review was collected as part of a promotion.] I used Samsung AI for help on my play list the help was really 👌 cool .I'm looking at a new ear bd from you guys. Asking AI to rate my new ones . I'll let you guys how it works out. Thanks 😊 Ronald Daw
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Comforrtable
on October 22, 2025
Posted by: Airbug
[This review was collected as part of a promotion.] These earbuds are very comfortable for long term use. No sharp edges to contend with.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Sound and fit
on October 22, 2025
Posted by: blastamy
[This review was collected as part of a promotion.] I use these mostly with my laptop and sometimes at the gym. They stay in well even though I'm moving around a lot. Great buds for the price!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I like it
on October 14, 2025
Posted by: Junebug
[This review was collected as part of a promotion.] These buds will work good with my Samsung galaxy S23
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this earphone. It sounds great.
on October 14, 2025
Posted by: Gtech25
[This review was collected as part of a promotion.] Large Bluetooth coverage area. No distortion. When you have a call, you only hear the person speaking. All other noise around you remains outside. Very good technology. It's the best.
Value
5
Written by a customer while visiting Samsung US