Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9
(2,454 Reviews)
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product.
(
343 out of
696)
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
5
Love these buds! ♥️
on November 10, 2025
Posted by: nvh0830
[This review was collected as part of a promotion.] Love these buds! ♥️ Love these buds! ♥️ Love these buds! ♥️ Love these buds! ♥️ Love these buds! ♥️
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Buds
on November 10, 2025
Posted by: Mandee
[This review was collected as part of a promotion.] I've had these for several months and I adore them. The voice command setting my absolute fav. So if I dont have my hands free I can still control my headphones. Like a pause if someone starts talking to me or a song change even answering the phone and a few short words gets the job done . I accidentally dropped one of them in some water I let it dry out and it still works perfect. I wouldn't recommend doing that but I was amazed and so thankful that they still worked. I was crushed for a few days because I thought I had ruined them but nope surprisingly like brand new. Also the in ear detection is great if I remove one it pauses and will continue playing as soon as I put it back in my ear. Comfortable fit in my ears. Love them
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Features removed from previous generations
on November 9, 2025
Posted by: MikeS
Expertise:Expert
Compared to previous generations (I have had Galaxy Buds, Buds+, and Buds 2), the Buds 3 were disappointing, especially at their list price point. The Buds simply would not stay in my ears. The case does not have wireless charging, which all my previous models had. My previous buds had ambient sound, which is reserved for the pro model on the Buds 3. While I appreciated the attempt to have the microphone closer to be able to pick up speech better by having stems, I miss the fit and feel of previous generations. Pinching the stem is awkward compared to previous touch controls. The sound quality was admittedly good, for the short time I used them.
In short, they took away features I loved, increased the price, and the new features don't make up for what was lost.
In short, they took away features I loved, increased the price, and the new features don't make up for what was lost.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R, November 12, 2025
Hello there MikeS,
Thank you for taking the time to compare different generations of Galaxy Buds. You’ve clearly tested multiple models, and that experience is valuable. It seems your main concerns were the overall fit, tactile controls, and a preference for wireless charging like your previous models offered. While Galaxy Buds3 feature a sleek redesign and improved voice pickup with a closer microphone, they still deliver the well-known Samsung sound quality and quick pairing, making them easy to use. Each new generation introduces new features, and it’s helpful to know what longtime users value most. We appreciate your loyalty to various Samsung devices; it’s customers like you who drive innovation forward. Samsung Customer Care Team.
-Ty
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Thank you for taking the time to compare different generations of Galaxy Buds. You’ve clearly tested multiple models, and that experience is valuable. It seems your main concerns were the overall fit, tactile controls, and a preference for wireless charging like your previous models offered. While Galaxy Buds3 feature a sleek redesign and improved voice pickup with a closer microphone, they still deliver the well-known Samsung sound quality and quick pairing, making them easy to use. Each new generation introduces new features, and it’s helpful to know what longtime users value most. We appreciate your loyalty to various Samsung devices; it’s customers like you who drive innovation forward. Samsung Customer Care Team.
-Ty
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Written by a customer while visiting Samsung US
Posted by: Jeff S
Expertise:Expert
Verified Purchase:Yes
They function fine and the sound is decent. My biggest complaint is because there's no rubber surrounding the ear tip they always feel like they're going to fall out. I like my Bose earbids better.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy R&R, November 12, 2025
Hola Jeff S,
Thank you for sharing your thoughts on the Galaxy Buds3. It appears your main concern was comfort and how securely they sit in your ear, especially during movement. Since the fit can differ based on ear shape and personal preference, your feedback highlights how various designs suit different users. The Buds3 offer clear, balanced sound and easy-to-use features for everyday use. These Galaxy Buds3 are open-type earbuds and don’t have ear tips like canal-type models. To use them, just place them in your ears. Look at the bottom of each earbud for directional markings; you'll see an L and an R. Insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Slightly angle the stem so that the microphone on the bottom points toward your mouth, not straight down. You can also rotate the earbuds forward and backward until they feel comfortable. For detailed instructions on wearing your Galaxy Buds3, refer to the linked article below. Your insights help us understand what users seek in fit and design, and we appreciate you sharing them. Thank you for your feedback and for being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Thank you for sharing your thoughts on the Galaxy Buds3. It appears your main concern was comfort and how securely they sit in your ear, especially during movement. Since the fit can differ based on ear shape and personal preference, your feedback highlights how various designs suit different users. The Buds3 offer clear, balanced sound and easy-to-use features for everyday use. These Galaxy Buds3 are open-type earbuds and don’t have ear tips like canal-type models. To use them, just place them in your ears. Look at the bottom of each earbud for directional markings; you'll see an L and an R. Insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Slightly angle the stem so that the microphone on the bottom points toward your mouth, not straight down. You can also rotate the earbuds forward and backward until they feel comfortable. For detailed instructions on wearing your Galaxy Buds3, refer to the linked article below. Your insights help us understand what users seek in fit and design, and we appreciate you sharing them. Thank you for your feedback and for being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Galaxy Bud3
on November 6, 2025
Posted by: Aaronyouth
For me this is a waste of money. I am fun if Samsung I love the beans bud I wanted to try this but it probably the worst decision. This bud can't stay in my ears no matter how I try to adjust it. I even lost it while in my ear without realizing it luckily after searching for it I found it. I have had this for less than two weeks. I think I am going to return it!! I will not recommend it
Response from Samsung USBy R&R, November 13, 2025
Ahoy Aaronyouth,
Thank you for sharing your experience with the Galaxy Buds3. It’s evident you intended for these to fit seamlessly into your daily routine, especially since you already enjoy Samsung products. Fit varies greatly from person to person, and your feedback highlights how different ear shapes interact with the lightweight, open-style design. The Galaxy Buds3 are meant to offer clear sound, quick pairing, and a sleek appearance that many users appreciate once they find the most natural placement. They are designed to remain lightweight while delivering the distinctive Galaxy clarity and balance. Many users have discovered comfortable ways to wear them that also provide excellent audio quality. Be sure to check out our article on how to wear your Galaxy Buds3 linked below. Your insights contribute to ongoing discussions about comfort and design, helping future users understand how fit can vary. Thank you for being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your experience with the Galaxy Buds3. It’s evident you intended for these to fit seamlessly into your daily routine, especially since you already enjoy Samsung products. Fit varies greatly from person to person, and your feedback highlights how different ear shapes interact with the lightweight, open-style design. The Galaxy Buds3 are meant to offer clear sound, quick pairing, and a sleek appearance that many users appreciate once they find the most natural placement. They are designed to remain lightweight while delivering the distinctive Galaxy clarity and balance. Many users have discovered comfortable ways to wear them that also provide excellent audio quality. Be sure to check out our article on how to wear your Galaxy Buds3 linked below. Your insights contribute to ongoing discussions about comfort and design, helping future users understand how fit can vary. Thank you for being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Sirlaw
from Seattle
Expertise:Intermediate
Verified Purchase:Yes
Fantastic earpud but it doesnt stay in ones ears. It keeps falling off making it easy to lose.
Features
3
Performance
5
Design
1
Value
3
Response from Samsung USBy R&R, November 5, 2025
Hello there,
Thank you for reaching out and sharing your thoughts on your Galaxy Buds3. These earbuds are open-type rather than canal-style, so they don't include ear tips. To start, simply place them in your ears. Notice the directional marks at the bottom—L and R. Insert the R earbud into your right ear with the R facing you, and the L earbud into your left ear with the L facing you. Tilt the stem slightly so the microphone points toward your mouth instead of straight down. Adjust the earbuds by rotating them until the fit feels comfortable. For detailed tips on achieving the perfect fit, see the link below. We appreciate your review and thank you for choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for reaching out and sharing your thoughts on your Galaxy Buds3. These earbuds are open-type rather than canal-style, so they don't include ear tips. To start, simply place them in your ears. Notice the directional marks at the bottom—L and R. Insert the R earbud into your right ear with the R facing you, and the L earbud into your left ear with the L facing you. Tilt the stem slightly so the microphone points toward your mouth instead of straight down. Adjust the earbuds by rotating them until the fit feels comfortable. For detailed tips on achieving the perfect fit, see the link below. We appreciate your review and thank you for choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Bad product design
on November 4, 2025
Posted by: SamsungUser
[This review was collected as part of a promotion.] This device was a deviation from the usual design and was poorly done. The fit is not good despite all the various suggestions of how to adjust proper fit.
Value
2
Response from Samsung USBy R&R, November 5, 2025
Hey there SamsungUser,
Thank you for reaching out and sharing your thoughts on the Galaxy Buds3. We recognize that fit is a matter of personal preference. While different sizes suit some, they might not fit everyone perfectly. That's why we offer a range of options to enhance fit and adjustability. Your feedback is important because it helps us understand how users engage with their devices. We appreciate your being part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Thank you for reaching out and sharing your thoughts on the Galaxy Buds3. We recognize that fit is a matter of personal preference. While different sizes suit some, they might not fit everyone perfectly. That's why we offer a range of options to enhance fit and adjustability. Your feedback is important because it helps us understand how users engage with their devices. We appreciate your being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The noise cancelation is amazing
on November 4, 2025
Posted by: Arivera028
[This review was collected as part of a promotion.] I went from airpods to galaxy buds and I'm never going back! The blade design is already a cool esthetic design and then you add the noise cancelation and you have an amazing ear bud by samsung! I'll be getting some for my family for Christmas.
Value
5
Written by a customer while visiting Samsung US