Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,024 Reviews)
Open Ratings Snapshot
Rating breakdown 2,024 reviews
5 Stars
1,035
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
264
50%of customers recommend this product. 
(
332 out of 666
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
1 out of 5
1
Galaxy buds3
on August 7, 2025
Posted by: Alfredo
Expertise:Expert
This earphone are trash 2 weeks after I purchase wouldn't charge
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 8, 2025
It's great to hear from you, Alfredo! Thank you for sharing your thoughts about the Galaxy Buds3. We appreciate your feedback regarding your charging experience. To ensure everything is functioning optimally, please make sure you’re using the included USB cable and a Samsung-approved wall adapter, as these are specifically designed for our devices. It’s also key to verify that the earbuds are seated correctly in the charging case. If they aren’t positioned properly, the charging contacts may not connect. Additionally, please inspect the charging contacts on both the earbuds and inside the case to ensure they’re clean and free of any debris. Check to see if you notice any damage to the case, earbuds, or charger that could affect performance as well. If you’ve gone through these steps and would like further assistance, we encourage you to reach out to Samsung Support. We’re here to help you get your Galaxy Buds3 working perfectly! Thank you for being a valued member of the Samsung community! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Like these ear plugs!!
on August 10, 2025
Posted by: JaggerPR
[This review was collected as part of a promotion.] I like the ease of use and the seamless transition from tablet to phone and back.
AI wise these are definitely a plus.... the real time translate features worked great while meeting a Chinese speaking person!
I use them in the gym and they tend to fall off my ears... I would recommend using the pro version if you are a really active person. Other than that, they are a great buy!!
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
amazing Sound and Comfy
on August 10, 2025
Posted by: Anonymous
from Waldorf, MD
Expertise:Expert
Verified Purchase:Yes
Great Headphones and Comfy! I am very pleased! These connect easily (:
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
These earbuds are by far the best.
on August 14, 2025
Posted by: Tel578
[This review was collected as part of a promotion.] Galaxy AI is awesome. Samsung os taking the game to another level. Leaving everyoneelse behind!!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not what I expected
on August 16, 2025
Posted by: Chang
from Florida
Expertise:Intermediate
Verified Purchase:Yes
I should've read more carefully before purchasing that this model did not have ambient sound. It was a huge disappointment. Although it was compact, and fitted all, it was missing the main feature of why i bought it.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
4 out of 5
4
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 18, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, Chang! We understand that you might have been looking for the ambient sound feature, but we're excited for you to explore the amazing capabilities the Buds3 offers. With Active Noise Cancellation, you'll be able to block out distractions and immerse yourself in your music. Plus, the 360 Audio experience and Adaptive EQ ensure that every listening session is tailored to your preferences. Don’t forget about the Adaptive ANC, which adjusts based on your surroundings for optimal sound. If you have any questions or concerns, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Buds Ever
on August 19, 2025
Posted by: KevinS24
[This review was collected as part of a promotion.] The sound quality, noise canceling, and amazingly long range Bluetooth capability of these buds are the best I've ever experienced! Definitely a quality product and it enhances my experience with my galaxy S24! I just recently learned how to use my buds to speak into the galaxy AI feature on my Samsung and have an informative interactive experience where ever I am.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Doesn't fit well in ear
on August 20, 2025
Posted by: Harley
[This review was collected as part of a promotion.] Can't wear them for long period of times and the settings I hear to much static thru themand I like galaxy ai
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 20, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3, Harley. We noticed that you have some concerns about the fit and the static noise you are experiencing. While we're glad to see that you enjoy the Galaxy AI features, we are here to assist you in resolving these concerns. If you're noticing static noises while using your Galaxy Buds3, we recommend trying a few troubleshooting steps. First, check for any software updates for your earbuds as well as your connected phone or tablet to ensure that you have the latest versions. Restarting and resetting your earbuds can also help clear any minor concerns. Please refer to the links attached for options to help troubleshoot the static noise and to help you get the best fit with your buds. Be mindful that Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If the noise continues after troubleshooting, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01211003/ (Static Noise)
https://www.samsung.com/us/support/answer/ANS10003519/ (How to wear)
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Good features, bad form factor.
on September 4, 2025
Posted by: 666Kittens
from Virginia Beach, VA
Expertise:Intermediate
I like the noise cancelation for the other end during phone calls. I can be in the car with the windows down and the person I'm speaking to on the phone only hears my voice.
Coming from previously having the Galaxy Buds Live, I have a few problems with the Buds 3. The first thing is the shape. They hurt my ears after an hour of use, and with longer use I find my ears are scabbing over, are tender, and sore. The pause/play button is impossible to press without moving the Buds placement in the ear, so I end up not using it. I've bought silicone covers for both the Buds Live and Buds 3 to keep them from getting dirty. This is especially necessary for the Buds 3 since they fall out ears very easily. The covers that are out there for the Buds 3 sort of mitigate the problem with little arms that brace them in the ear. They hurt with or without the covers, especially the sharp edges of the speakers without the covers. Lastly the Buds Live fit and charge properly in the case with silicone covers on. The Buds 3 however, seem to not be able reach the prongs to charge in the case with the thin layer on silicone that the covers have. They also won't fit in the case with the lid closed.
In closing, if the Buds 3 had the form factor of the Buds Live I would give them 5 stars.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 5, 2025
Thank you for sharing your detailed feedback about the Galaxy Buds3. We genuinely appreciate your honesty, as it helps us understand your experience better. It's great to see that you enjoy the noise cancellation during phone calls, even with the windows in your car down! We also noticed your comments on comfort and fit. The Galaxy Buds3 have an open-type design rather than traditional canal-type buds, which means they don’t come with earbud tips. To get started, you simply place them in your ears. We recommend checking the bottom of the earbuds for directional marks; you’ll see an "L" for the left bud and an "R" for the right bud. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. Angling the microphone on the bottom towards your mouth can help improve your experience, and adjusting the buds by rotating them slightly until they feel right is also a great tip. If you have any further questions or if there's more you'd like to discuss, please reach out to us at Samsung Support. Your comfort and satisfaction are very important to us! -Kelvin
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Written by a customer while visiting Samsung US
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