Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9
(2,454 Reviews)
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product.
(
343 out of
696)
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
5
Completely satisfied
on November 22, 2025
Posted by: Gyhk4real
[This review was collected as part of a promotion.] These galaxy buds 3 sound amazing, 10/10, they were worth every penny they sound way better than airpods 4, have way more bass compared to them and overall clarity is superior. The only con I know of is if you have oily ears you won't really get that amazing bass, everything else is still good aside from that.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Wish these fit as well as they sound.
on November 20, 2025
Posted by: Zany
Expertise:Intermediate
I purchased these about a year ago, and read all of the reviews before doing so. I love Samsung, and have had their phones for many years, and also their watch. The main issues in the reviews I read, stated that the buds do not stay in your ears, and that they make a loud sound when you adjust them. I took a chance, and hoped for the best. Well the reviews were spot on. The sound quality is awesome, I love the noise cancelling feature, but also the feature that I can turn that off. However they do not stay in my ears at all. I have tried all 3 sizes of tips, and I use the fit guide on the app, however it does nothing. I can be sitting perfectly still, and they will just fall out. Walking around my house, I constantly readjust them. If I am doing anything outside, or heaven forbid sweating, then forget it, they won't stay in at all. Anytime I adjust them, while trying to prevent them from falling out, they make a high pitch noise that is very annoying. Luckily it is very brief.
I have never attempted to get a new pair, since I believe it is a major design flaw, any subsequent pairs will be the same. Personally I'm just biding my time until they come out with the next generation, and hoping it is a much better fit.
I have never attempted to get a new pair, since I believe it is a major design flaw, any subsequent pairs will be the same. Personally I'm just biding my time until they come out with the next generation, and hoping it is a much better fit.
Samsung, you can do better!
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy R&R, November 21, 2025
Hi there Zany.
Thank you for your honest review of the Galaxy Buds3. It's great to hear the sound quality, noise control, and listening modes stand out. Your experience with the fit also highlights the importance of comfort and stability for daily wear. Your perspective shows what works well and areas for improvement, helping us understand real customer use. Thank you for being part of the Samsung family.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Thank you for your honest review of the Galaxy Buds3. It's great to hear the sound quality, noise control, and listening modes stand out. Your experience with the fit also highlights the importance of comfort and stability for daily wear. Your perspective shows what works well and areas for improvement, helping us understand real customer use. Thank you for being part of the Samsung family.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
They fit great and don't cause disconfort like my old BudsLive, my only complain would be that the answering button it's on a weird position, and when its pressed it causes the earbud to move or shift due to the shaft shape, also is not really that intuitive as tapping nor easy to use with you have big hands or fingers.
My suggestion with the next gen is to make it flat in the triangular area for a better feel on the swipping up and down for volume, and make it a doubletap for answering and hanging up calls/ play and pause music.
I would recommend this to a friend!
Features
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Works great when its actually functional
on November 15, 2025
Posted by: SammiSung
from St. Louis, MO
Expertise:Expert
I purchased the Bud3 because I really like this style that fit in my ears better than any buds that have the squishy covers, so I was excited when Samsung came out with the Bud3s. sound quality is great, the noise cancellation works pretty good, and the quick connect to my samsung phone is awesome, especially having to quickly switch to my computer is a breeze, probably my favorite trait. Coming from first gen airpods this was a huge upgrade. However. I am hugely disappointed in the poor craftsmanship in the technology standing up to the test of time and wear (which is hardly any time at all, it keeps failing/having the same issues.
Purchased in January 2025 and at the time of writing this review in November 2025 I've had to send them in for warranty repair I think at least TWO or THREE times, after the most recent time, I was basically sent a new pair (or just new cradle? Im not entirely sure - I got a whole new SN to have to register) Lo and behold I am having to send this "new" pair in for repair for yet again the same issue - the right bud all of a sudden decides it wants to be super low volume. After making sure the bud is charged and up to date, still no resolution. I've registered the new SN and for some reason the website won't let me start a repair ticket. Samsung support is pretty backed up (can I not just send in an email inquiry??)
Anyway, I'll try again later. I use my buds every single day for work and leisure. Barely lasting a year is not a great look. Hopefully this can get resolved and actually last longer than a few months.......
Pretty tragic, I honestly really like the buds, when they actually work...
In the mean time, I'll see what else is on the market too.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy R&R, November 18, 2025
Hi SammiSung,
It’s clear you really enjoy your Galaxy Buds3, especially features like quick device switching, sound quality, and comfort. Using them daily for work and leisure makes these qualities even more important and helps you experience their full potential. Durability and consistent performance are vital to the Buds experience, and your review highlights areas where long-term use hasn’t fully lived up to the initial promise. Your feedback is valuable as it helps us enhance durability and user experience, particularly for those who rely on their earbuds all day. If you haven’t already, you can report issues via the Samsung Members app or, better yet, through the Galaxy Wearable app. For troubleshooting, submitting an Error Report in the Galaxy Wearable app allows our tech team to assist further. Follow the instructions below to learn how to submit an Error Report. We’re always here to help. More details and support options are linked below, and you can contact us through the Galaxy Wearable app. Your commitment to the Galaxy ecosystem is appreciated, and thank you for sharing such detailed feedback. We value your long-term relationship with Samsung.
How to submit an error report for your Galaxy device or app
https://www.samsung.com/us/support/troubleshoot/TSG10003603/
-Ty
Samsung Support
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It’s clear you really enjoy your Galaxy Buds3, especially features like quick device switching, sound quality, and comfort. Using them daily for work and leisure makes these qualities even more important and helps you experience their full potential. Durability and consistent performance are vital to the Buds experience, and your review highlights areas where long-term use hasn’t fully lived up to the initial promise. Your feedback is valuable as it helps us enhance durability and user experience, particularly for those who rely on their earbuds all day. If you haven’t already, you can report issues via the Samsung Members app or, better yet, through the Galaxy Wearable app. For troubleshooting, submitting an Error Report in the Galaxy Wearable app allows our tech team to assist further. Follow the instructions below to learn how to submit an Error Report. We’re always here to help. More details and support options are linked below, and you can contact us through the Galaxy Wearable app. Your commitment to the Galaxy ecosystem is appreciated, and thank you for sharing such detailed feedback. We value your long-term relationship with Samsung.
How to submit an error report for your Galaxy device or app
https://www.samsung.com/us/support/troubleshoot/TSG10003603/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like that buds 3 but need more improviments
on November 13, 2025
Posted by: xROQUEIROx
[This review was collected as part of a promotion.] The galaxy ai is really good but something i want my buds3 do when i say like stop music or play music more commmand like translate mode if i hear something in other language automatic indentify the language than translate for me or commands like noise cancellation could be a command voice to nake more inproviments on the noise cancellation that i think will make better if guys more ideas i can give for you :)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for studing
on November 12, 2025
Posted by: Jolley
[This review was collected as part of a promotion.] I love getting the clear music while still being able to hear around me if needed they are great while I'm studying and multi tasking cause I can always keep them in no matter what I'm doing whether I'm going from listening to a book or calling someone or taking to someone in person then listening to music I never have to take them out and I wouldnt even no they wear in if they weren't playing something I love the feel and how well they stay in
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Buds are very comfortable and the sound is amazing
on November 11, 2025
Posted by: Dav397
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy Buds 3 for a few weeks now, and I’m genuinely impressed. The sound quality is crisp, detailed, and well-balanced, whether I’m listening to music, watching a movie, or taking a call. The bass hits nicely without overpowering the mids or highs, and the active noise cancelation really blocks out background chatter and engine noise.
Value
5
Written by a customer while visiting Samsung US
Posted by: Ash A
from Traverse City MI
Expertise:Expert
Verified Purchase:Yes
I got these for myself for my birthday. They dont fit in my ears and they hurt them. Thats my only complaint. They dont fit. They dont stay in. The sound is great. The features are great. But they cause me pain to wear them. I am sad.
Features
5
Performance
5
Design
1
Response from Samsung USBy R&R, November 13, 2025
Ahoy Ash A,
Thanks for sharing your experience with the Galaxy Buds3. You've pointed out something many fans notice: the sound quality is rich and features are robust, especially when paired with Galaxy devices. However, comfort can vary from person to person since everyone’s ear shape is unique. Your insights provide valuable perspective on how the Buds3 feel for all-day use. The lightweight design and balanced audio are meant to feel effortless once you find the right angle and placement. By visiting our linked online article, you can learn how to adjust the fit for comfort and incorporate your buds into your daily routine. Your feedback helps others know what to expect from Galaxy audio. Thanks for being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thanks for sharing your experience with the Galaxy Buds3. You've pointed out something many fans notice: the sound quality is rich and features are robust, especially when paired with Galaxy devices. However, comfort can vary from person to person since everyone’s ear shape is unique. Your insights provide valuable perspective on how the Buds3 feel for all-day use. The lightweight design and balanced audio are meant to feel effortless once you find the right angle and placement. By visiting our linked online article, you can learn how to adjust the fit for comfort and incorporate your buds into your daily routine. Your feedback helps others know what to expect from Galaxy audio. Thanks for being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US