Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9
(2,454 Reviews)
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product.
(
343 out of
696)
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
5
Great product
on December 5, 2025
Posted by: Richie
[This review was collected as part of a promotion.] Love the design and they are awesome and work extremely well. Love them over the buds 2.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has amazing sound
on December 5, 2025
Posted by: Minaplayspiano
[This review was collected as part of a promotion.] This product has amazing surround sound. The audio feels as if it is engulfing you. These headphones are the best I have used. You are even able to live translate different languages using the galaxy AI.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I thoroughly enjoy these buds
on December 5, 2025
Posted by: DynamicHaze
[This review was collected as part of a promotion.] Tat first the stem design rubbed me the wrong way but u eventually grew to love the design it isnt just an airpod rip its consistently good and solid overall. Galaxy AI with the buds 3 takes the experience to the next level.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
The worst
on December 4, 2025
Posted by: Memo
from El Paso, TX
Expertise:Intermediate
Terrible product, the earbuds fell down all the time justbto laid in the bench on gym or chew a gum; I was two times in a plane as asking for help to find one.
I have my S25+, my watch Ultra 7 trying to have the whole Samsung system but this is anoying. ( I had the earbuds 2 either)
Will try to return
Try to return this product
I have my S25+, my watch Ultra 7 trying to have the whole Samsung system but this is anoying. ( I had the earbuds 2 either)
Will try to return
Try to return this product
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R, December 16, 2025
Hi there, Memo,
Thank you for your detailed feedback on your Galaxy Buds. Our earbuds are designed to provide a comfortable and secure fit during active use, and your input helps us enhance the fit options for better comfort and stability. When it comes to the Galaxy Buds3, finding the right fit is essential. These open-type buds, unlike canal-type earbuds, don’t have tips. To start, just place them in your ears and look at the bottom for directional marks labeled "L" and "R." Insert the R bud into your right ear with the R facing you, and do the same with the L bud for the left ear. Slightly angle the blade so that the microphone on the bottom faces your mouth, not straight down. You can rotate the buds forward and backward to find the best fit. For tips on achieving a good fit with your Galaxy Buds3, it’s all about proper placement. We always value hearing about your ongoing connection within the Samsung ecosystem.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Thank you for your detailed feedback on your Galaxy Buds. Our earbuds are designed to provide a comfortable and secure fit during active use, and your input helps us enhance the fit options for better comfort and stability. When it comes to the Galaxy Buds3, finding the right fit is essential. These open-type buds, unlike canal-type earbuds, don’t have tips. To start, just place them in your ears and look at the bottom for directional marks labeled "L" and "R." Insert the R bud into your right ear with the R facing you, and do the same with the L bud for the left ear. Slightly angle the blade so that the microphone on the bottom faces your mouth, not straight down. You can rotate the buds forward and backward to find the best fit. For tips on achieving a good fit with your Galaxy Buds3, it’s all about proper placement. We always value hearing about your ongoing connection within the Samsung ecosystem.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Microphone not working on both buds3. After 1 year
on December 3, 2025
Posted by: Lincon
from Los Angeles
Expertise:Intermediate
After using the buds3 for about a year, the microphone on both buds doesn't work. I reset them but it didn't fix the problem. Great sound but when I make calls, people can not hear me. I'll try another brand.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
4
Response from Samsung USBy R&R, December 4, 2025
Hey there Lincon,
Thank you for sharing your detailed feedback on the Galaxy Buds3. These earbuds are designed to deliver clear call quality thanks to adaptive dual-mic technology, and their consistent performance enhances the Galaxy audio experience. Regularly cleaning the charging and mic ports can help improve call clarity over time. Samsung products are covered against manufacturing defects in materials and workmanship under a limited 12-month warranty, specific to each product. Additionally, you can opt for extra coverage through Samsung Care+ on eligible devices, which offers extended protection and support. Please contact our Samsung Support Team for more details about your warranty options. We appreciate your support and look forward to assisting you.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing your detailed feedback on the Galaxy Buds3. These earbuds are designed to deliver clear call quality thanks to adaptive dual-mic technology, and their consistent performance enhances the Galaxy audio experience. Regularly cleaning the charging and mic ports can help improve call clarity over time. Samsung products are covered against manufacturing defects in materials and workmanship under a limited 12-month warranty, specific to each product. Additionally, you can opt for extra coverage through Samsung Care+ on eligible devices, which offers extended protection and support. Please contact our Samsung Support Team for more details about your warranty options. We appreciate your support and look forward to assisting you.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Comfortable and functional
on December 2, 2025
Posted by: Crazycranes
[This review was collected as part of a promotion.] I love that i can fall alseep listening to my books again. These buds are comfortable and sound great. Not completely noise canceling but I was looking for that.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy Buds3 Silver - no wonder they were 80% off.
on December 2, 2025
Posted by: Chainer18
Verified Purchase:Yes
Uncomfortable, too large. Sound quality is great otherwise.
Response from Samsung USBy R&R, December 3, 2025
Hey there Chainer18,
Thank you for sharing your thoughts on your Galaxy Buds3. It’s great to hear the sound meets your expectations. Fit can be personal, and Galaxy Buds3 are designed to provide a secure fit while positioning the drivers for clarity. These open-type earbuds lack ear tips, unlike canal-type models. To start, just place them in your ears, noting the directional markings, L and R, on the bottom. Insert the R earbud into your right ear with the R facing you, and the L earbud into your left ear with the L facing you. Slightly angle the stem so the microphone points toward your mouth rather than downward. Adjust the earbuds by rotating them forward and backward until comfortable. Your feedback on comfort helps us improve ergonomics for different ear shapes, understanding that comfort is personal. Thanks for your input and for choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy Buds3. It’s great to hear the sound meets your expectations. Fit can be personal, and Galaxy Buds3 are designed to provide a secure fit while positioning the drivers for clarity. These open-type earbuds lack ear tips, unlike canal-type models. To start, just place them in your ears, noting the directional markings, L and R, on the bottom. Insert the R earbud into your right ear with the R facing you, and the L earbud into your left ear with the L facing you. Slightly angle the stem so the microphone points toward your mouth rather than downward. Adjust the earbuds by rotating them forward and backward until comfortable. Your feedback on comfort helps us improve ergonomics for different ear shapes, understanding that comfort is personal. Thanks for your input and for choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Charging problems
on December 2, 2025
Posted by: Grc1
Expertise:Intermediate
Since I bought them, I've had a lot of problems charging the headphones; they don't charge and a red light keeps flashing.
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R, December 3, 2025
Hey Grcl,
Thank you for reporting the charging concern you're experiencing. The Galaxy Buds3 are made for fast, dependable charging to keep your audio ready all day. Your feedback helps us evaluate charging performance across various usage patterns and environments. If one or both of your Galaxy earbuds aren't charging or turning on, the problem could be with the earbuds or the charging case itself. Using a charger not approved by Samsung might cause charging issues, and the earbuds could be damaged. Try fully charging the case, checking the earbuds for damage, or restarting them. Find more troubleshooting steps for charging by reviewing the online article linked below. Of course, if you need more help, please contact our Samsung Support Team. Thanks for your input, and we appreciate you being part of the Samsung community.
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for reporting the charging concern you're experiencing. The Galaxy Buds3 are made for fast, dependable charging to keep your audio ready all day. Your feedback helps us evaluate charging performance across various usage patterns and environments. If one or both of your Galaxy earbuds aren't charging or turning on, the problem could be with the earbuds or the charging case itself. Using a charger not approved by Samsung might cause charging issues, and the earbuds could be damaged. Try fully charging the case, checking the earbuds for damage, or restarting them. Find more troubleshooting steps for charging by reviewing the online article linked below. Of course, if you need more help, please contact our Samsung Support Team. Thanks for your input, and we appreciate you being part of the Samsung community.
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US