Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8
(2,003 Reviews)
Rating breakdown 2,003 reviews
5 Stars
1,022
4 Stars
323
3 Stars
241
2 Stars
157
1 Star
260
50%of customers recommend this product.
(
330 out of
661)
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
5
Finally noise cancelation
on November 3, 2025
Posted by: PolarBear
[This review was collected as part of a promotion.] Definitely a wonderful piece of product.Finally able to cancel out complete.Noise and other sounds from the earbuds.Finally
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Buds Ever
on November 10, 2025
Posted by: Dane77
[This review was collected as part of a promotion.] Very reliable, very sturdy amazing base and travel.Take it everywhere I go
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Works great when its actually functional
on November 15, 2025
Posted by: SammiSung
from St. Louis, MO
Expertise:Expert
I purchased the Bud3 because I really like this style that fit in my ears better than any buds that have the squishy covers, so I was excited when Samsung came out with the Bud3s. sound quality is great, the noise cancellation works pretty good, and the quick connect to my samsung phone is awesome, especially having to quickly switch to my computer is a breeze, probably my favorite trait. Coming from first gen airpods this was a huge upgrade. However. I am hugely disappointed in the poor craftsmanship in the technology standing up to the test of time and wear (which is hardly any time at all, it keeps failing/having the same issues.
Purchased in January 2025 and at the time of writing this review in November 2025 I've had to send them in for warranty repair I think at least TWO or THREE times, after the most recent time, I was basically sent a new pair (or just new cradle? Im not entirely sure - I got a whole new SN to have to register) Lo and behold I am having to send this "new" pair in for repair for yet again the same issue - the right bud all of a sudden decides it wants to be super low volume. After making sure the bud is charged and up to date, still no resolution. I've registered the new SN and for some reason the website won't let me start a repair ticket. Samsung support is pretty backed up (can I not just send in an email inquiry??)
Anyway, I'll try again later. I use my buds every single day for work and leisure. Barely lasting a year is not a great look. Hopefully this can get resolved and actually last longer than a few months.......
Pretty tragic, I honestly really like the buds, when they actually work...
In the mean time, I'll see what else is on the market too.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy R&R, November 18, 2025
Hi SammiSung,
It’s clear you really enjoy your Galaxy Buds3, especially features like quick device switching, sound quality, and comfort. Using them daily for work and leisure makes these qualities even more important and helps you experience their full potential. Durability and consistent performance are vital to the Buds experience, and your review highlights areas where long-term use hasn’t fully lived up to the initial promise. Your feedback is valuable as it helps us enhance durability and user experience, particularly for those who rely on their earbuds all day. If you haven’t already, you can report issues via the Samsung Members app or, better yet, through the Galaxy Wearable app. For troubleshooting, submitting an Error Report in the Galaxy Wearable app allows our tech team to assist further. Follow the instructions below to learn how to submit an Error Report. We’re always here to help. More details and support options are linked below, and you can contact us through the Galaxy Wearable app. Your commitment to the Galaxy ecosystem is appreciated, and thank you for sharing such detailed feedback. We value your long-term relationship with Samsung.
How to submit an error report for your Galaxy device or app
https://www.samsung.com/us/support/troubleshoot/TSG10003603/
-Ty
Samsung Support
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It’s clear you really enjoy your Galaxy Buds3, especially features like quick device switching, sound quality, and comfort. Using them daily for work and leisure makes these qualities even more important and helps you experience their full potential. Durability and consistent performance are vital to the Buds experience, and your review highlights areas where long-term use hasn’t fully lived up to the initial promise. Your feedback is valuable as it helps us enhance durability and user experience, particularly for those who rely on their earbuds all day. If you haven’t already, you can report issues via the Samsung Members app or, better yet, through the Galaxy Wearable app. For troubleshooting, submitting an Error Report in the Galaxy Wearable app allows our tech team to assist further. Follow the instructions below to learn how to submit an Error Report. We’re always here to help. More details and support options are linked below, and you can contact us through the Galaxy Wearable app. Your commitment to the Galaxy ecosystem is appreciated, and thank you for sharing such detailed feedback. We value your long-term relationship with Samsung.
How to submit an error report for your Galaxy device or app
https://www.samsung.com/us/support/troubleshoot/TSG10003603/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is the best but I've ever used before
on February 17, 2025
Posted by: Radical
[This review was collected as part of a promotion.] offers great sound quality with strong bass, effective noise cancellation, and a comfortable fit, though some features are best utilized on newer Samsung devices and the battery life could be better; while they excel in audio performance, the design might seem generic and the price point could be a deterrent for some users.
The dedicated Samsung app offers extensive customization options, including EQ adjustments, but is best utilized on Samsung devices for full functionality.
The dedicated Samsung app offers extensive customization options, including EQ adjustments, but is best utilized on Samsung devices for full functionality.
Value
5
Written by a customer while visiting Samsung US
Posted by: Stryker6
from Washington State
Expertise:Intermediate
Verified Purchase:Yes
I was pleasantly surprise how nice the fit. You can actually chew gum or eat and they won't fall out.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed – Unstable and Lack Key Features
on February 25, 2025
Posted by: Buckaroo
from Texas
Expertise:Expert
Verified Purchase:Yes
I had high hopes for the Galaxy Buds3 (Silver), but they’ve been a huge letdown. The fit feels incredibly insecure—like they’re always about to slip out of my ears, no matter how I adjust them. It’s distracting and makes me hesitant to use them for anything beyond sitting still.
The biggest dealbreaker? No ambient mode. I didn’t realize how much I relied on it until it was gone. Without it, I constantly have to take them out just to hear my surroundings, which makes them far less practical. I find myself going back to my Buds2 Pro just for that feature alone.
What makes this worse is that I can’t even exchange them for the Buds3 Pro since Samsung considers them the same "class." If I had known, I would have spent a little more upfront to get the features I actually need. Unfortunately, I’m stuck with a product that feels like a downgrade. Very disappointed.
Response from Samsung USBy R&R Team, March 18, 2025
Thank you for sharing your honest feedback about the Galaxy Buds3. We appreciate your loyalty to the Galaxy Buds lineup and are grateful for your detailed insights. Regarding the fit, the Galaxy Buds3 is designed with a universal in-ear design to accommodate a variety of users, but we understand that fit preferences can vary. Ensuring proper alignment by checking the directional markings (L for left and R for right) and gently rotating the earbuds into position can help improve stability. We also noted your reliance on Ambient mode in previous models and understand how its absence in the Galaxy Buds3 impacts you. Features like Ambient mode add significant convenience by allowing users to stay aware of their surroundings without needing to remove the earbuds. In this lineup, the Buds3 Pro does offer Ambient mode. We sincerely appreciate you taking the time to share your thoughts. If there’s anything we can assist you with, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the new design
on February 25, 2025
Posted by: Lovemybuds3
[This review was collected as part of a promotion.] Love the new design of these ear buds, very comfortable and great sound for music. Very easy to set up and pair with galaxy s25 ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I do not recommend the Galaxy Buds3!
on February 27, 2025
Posted by: Tÿff
The design of this product causes them to easily fall out of my ears. I have tried all the tips and tricks Samsung has listed for this product with no success.
They fall out when I tilt my head forward no matter how they have been positioned in my ears.
They fall out when I tilt my head forward no matter how they have been positioned in my ears.
Response from Samsung USBy R&R Team, March 5, 2025
Thank you for sharing your honest thoughts on the Galaxy Buds3 Pro, Tÿff! We understand that adapting to the design can take some time, and we're here to guide you through it! The Galaxy Buds3 features an open-type design instead of traditional canal-type earphones, which means they do not have earbud tips. To get the best experience, place them in your ears and look for the directional marks on the bottom of the earbuds, which display an L for the left bud and an R for the right. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. It’s also helpful to angle the microphone on the bud slightly so that it points towards your mouth for optimal sound quality. You can adjust the fit by gently rotating them forwards and backwards until they feel just right. We hope these tips enhance your experience with the Galaxy Buds3 Pro! If you have any further questions or need more assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US