Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8
(2,023 Reviews)
Rating breakdown 2,023 reviews
5 Stars
1,035
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
263
50%of customers recommend this product.
(
332 out of
666)
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Posted by: Stu from Oregon
from Salem, Oregon
Expertise:Expert
Verified Purchase:Yes
Charging is a big problem. They dint sit in the case well enough to charge.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for your feedback, Stu! We appreciate you sharing your experience with the Galaxy Buds3. To ensure your Galaxy Buds3 charge properly, start by checking for any debris or moisture on the earbuds, inside the case, and around the charging contacts. Make sure to look for the "L" and "R" markings on the earbuds. They should be oriented correctly for your ears. Place each earbud into its corresponding slot in the charging case, making sure they are aligned properly. The buds are designed to click into place magnetically, so you should feel them settle once they’re in the right position. After that, close the case to start charging them. For added peace of mind, Samsung offers a 12-month limited warranty for manufacturer defects. You can also consider adding Samsung Care+ for extended protection and support on eligible devices. If you continue to have concerns, please be sure to reach out to us at Samsung Support for assistance. We're always here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Buds on the market!
on October 13, 2025
Posted by: ByeFelicia
[This review was collected as part of a promotion.] The audio quality is superb. The sound profile is rich, balanced, and vibrant, making every genre of music shine. The bass is deep and present without ever sounding muddy, and the highs are crisp and clear.
The Active Noise Cancellation (ANC) is a powerhouse. When you flip it on, the world just melts away. Commuting on a busy train or working in a noisy coffee shop becomes a private, peaceful sanctuary. And for those times when you need to be aware of your surroundings, the Ambient Sound mode is so natural it feels like you don't even have earbuds in.
But what truly makes the Buds 3 a five-star product is the Galaxy AI integration. Using the Live Translation feature is revolutionary for travel and business—it's fast, incredibly accurate, and works seamlessly through the buds. The Adaptive EQ ensures the sound is always perfectly tailored to your ear and environment.
The Active Noise Cancellation (ANC) is a powerhouse. When you flip it on, the world just melts away. Commuting on a busy train or working in a noisy coffee shop becomes a private, peaceful sanctuary. And for those times when you need to be aware of your surroundings, the Ambient Sound mode is so natural it feels like you don't even have earbuds in.
But what truly makes the Buds 3 a five-star product is the Galaxy AI integration. Using the Live Translation feature is revolutionary for travel and business—it's fast, incredibly accurate, and works seamlessly through the buds. The Adaptive EQ ensures the sound is always perfectly tailored to your ear and environment.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
For 1 comfortable
on October 23, 2025
Posted by: Wadnor
[This review was collected as part of a promotion.] I used Samsung AI for help on my play list the help was really 👌 cool .I'm looking at a new ear bd from you guys. Asking AI to rate my new ones . I'll let you guys how it works out. Thanks 😊 Ronald Daw
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
great earphones for tiny ears
on October 28, 2025
Posted by: nnkypoweful
[This review was collected as part of a promotion.] Always a fan of Galaxy Buds, I couldn't use Pro because they hurt my ears when used for too long. Regular Buds are just perfect!
The Buds3 are absolutely amazing for my working environment. They cut all noises and provide clear voice during calls. 100/10
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Loud Screeching Static Noise
on August 22, 2024
Posted by: Nichole
from Atlanta,gs
Expertise:Intermediate
I received mine today and was really excited to use them. Howevere while on a call, in the middle of my conversation , there was a loud constant screeching static noise, I waited for a few seconds before switching to speakerphone. I may be returning them and waiting for another version of these. Has anyone experienced this?
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Social Commerce, August 23, 2024
Hi Nichole, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 with us. We understand how frustrating it is to have your listening experience and phone calls interrupted and we would be more than happy to help. We have provided a linkto an article to help you with the audio quality of your earbuds, and to the Samsung Support Team. You can work with them through chat if this experience continues. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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No, low, or poor audio quality on Samsung earbuds
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Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing
on September 2, 2024
Posted by: RNN2
Expertise:Intermediate
Don't stay in ears. No trade in option to upgrade to pros.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy Social Commerce, September 5, 2024
Hi there RNN2, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3. We understand how important the fit of your earbuds are to you every day, and we would be more than happy to help you get the ideal fit you are seeking with your buds. We have provided a link to an article to help you with the ideal placement of the earbuds. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App. We have also provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Gray M
from Brooklyn, NY
Expertise:Intermediate
Verified Purchase:Yes
It's one size fits all and it surely did not fit me. No matter what I did I couldnt get them to stay in my ears.
No, I would not recommend this to a friend.
Design
1
Response from Samsung USBy Social Commerce, October 15, 2024
Hi there Gray M, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 with us. We completely understand how frustrating it is to have a brand new device that is not meeting your expectations for usage. We have provided a link to an article to help you with the placement of your earbuds and recommend doing a fit test, if you haven't done so already. We have also provided a link to the Samsung Support Team if you would like to discuss your experience further and review any options available to resolve this matter. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Product
on February 9, 2025
Posted by: Krishan
[This review was collected as part of a promotion.] I am very happy with the Samsung galaxy buds 3 very comfortable to wear in my ear.
Value
5
Written by a customer while visiting Samsung US