Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,023 Reviews)
Open Ratings Snapshot
Rating breakdown 2,023 reviews
5 Stars
1,035
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
263
50%of customers recommend this product. 
(
332 out of 666
)
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Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
1 out of 5
1
Sound quality
on August 19, 2025
Posted by: MCLOVING
[This review was collected as part of a promotion.] The sound of bud is to high pitch and squeak at times. The buds wont charge at times even if the case is fully charge. And I wish its has better commands then just change volume. Sometimes I need to skip my music or end a call. The bud are horrible for calls, because I still need my phone to act as my microphone. So bad I end up having to ditch my ear buds.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 22, 2025
Thank you for sharing your feedback on the Galaxy Buds3. We've noted your concerns about the sound quality, commands, and charging. If you find that the earbuds are too high-pitched, we recommend checking out the equalizer settings in the Wearable app. This feature allows you to customize the sound to better suit your preferences. Additionally, the Galaxy Buds3 offer more control options than just swiping to change the volume. You can use the pinch control for several functions, such as playing or pausing your song, answering or ending a call, skipping to the next song, or going back to the previous song. For charging and microphone concerns, please check out the link at the end of this response for troubleshooting options. If you have any further questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/ (mic)
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best buds ever used
on August 30, 2025
Posted by: Krishnakumar
from Baltimore
Expertise:Intermediate
Verified Purchase:Yes
I received the Galaxy Buds 3 in good packaging and have been using them for the past month. They are really nice, especially with the 360-degree sound turned on. The call quality and Bluetooth connectivity are excellent. I really like them and have paired them with my Samsung S25 Ultra. Thank you, Samsung!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible
on June 6, 2025
Posted by: Mikey
Expertise:Expert
Hands down the worst earbuds I have ever owned half this time wont charge or womt even connect with the case to allow charging
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 9, 2025
Thank you for sharing your experience with the Galaxy Buds3, Mikey. We understand that it can be frustrating if your buds are not charging. To help improve the situation, we recommend checking both the earbuds and the case for any visible damage. It’s also a good idea to ensure that the charging contacts are clean and free of debris. You can try restarting the earbuds by placing them in the case for about 10 seconds before removing them. If that doesn’t do the trick, please check your charging cable, adapter, or power source to ensure everything is working correctly. Additionally, make sure the earbuds are seated properly in the case for optimal charging. We appreciate your feedback and hope these tips help you enjoy your music again! If you need further assistance with this, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
SAFETY ISSUE no ambient passthrough
on August 20, 2024
Posted by: Samsungfan001
from CA
Expertise:Expert
just received but absolutely horrified that there is NO ambient mode!!!! i love listening to my podcasts and music while working but that fact that someone could be standing behind me yelling and i wouldnt notice them is ridiculous! talk about a SAFETY ISSUE!! the audio is incredible, the fit is perfect. so good that if i have these set at the lowest volume I cannot hear anything going on around me
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
High quality
on July 26, 2024
Posted by: Sid94
from Queens ny
Expertise:Expert
Verified Purchase:Yes
Love them!
Order yours, don't waste time
I very recommended
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Uncomfortable
on September 5, 2024
Posted by: Jessica
Verified Purchase:Yes
They're very uncomfortable and hurt your ears. There's no rubber piece
Response from Samsung USBy Social Commerce, September 6, 2024
Hey Jessica, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 with us. We understand how vital the fit and comfort of your earbuds are to you every day. We would love to help you troubleshoot this experience at your convenience. We have shared a link below to an article to help you with the placement of your earbuds, and also recommend a fit test with your earbuds connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you have questions or continue to experience this discomfort with your earbuds. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Just get airport s
on July 28, 2025
Posted by: Empressneil
[This review was collected as part of a promotion.] If you loose one bud you must buy a whole new pair : just get airpods they pair well with samsung
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 30, 2025
Thanks for sharing your feedback on the Galaxy Buds3, Empressneil. We understand that it can be frustrating if you lose your buds or any of your devices. If you've misplaced your Galaxy Buds, you can conveniently locate them using the SmartThings app or Samsung Find. Open the SmartThings app on your phone and navigate to the Life tab, then tap on Find to access SmartThings Find. From there, select your buds to view their location on a map. You can search nearby for the buds, refresh their location, and utilize additional features like Navigate, Notify when left behind, and Lost mode. This makes it easy to track down your missing buds and get them back. If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good sound quality
on October 23, 2025
Posted by: CN32
from Las Vegas
Expertise:Expert
Overall I'm pleased with the comfort and quality of the sound. Battery life could be a little longer between charges. Had no problem connecting to different devices or switching between left and right ear buds. The durability is why I only gave it 3 stars because after only having them for 6 months with regular usage and the left ear bud no longer plays any audio all I get is a high pitched whine. So overall kinda disappointed with the life span of Samsung's buds seeing that I had a pair of the original buds that had the same thing happen but they lasted 2 years of heavy usage before one of them gave out
Features
5 out of 5
5
Performance
3 out of 5
3
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R, October 28, 2025
Hey there CN32,

Thanks for sharing your experience with the Galaxy Buds3. Choosing the right earbuds can take some time, and it’s understandable to feel frustrated if they don't meet expectations quickly. Samsung offers a warranty that covers manufacturing defects in materials and craftsmanship, typically valid for 12 months as indicated on each product. This warranty gives you confidence that your purchase is protected and that Samsung stands behind its performance. For warranty details, please contact our Samsung Support Team. We’re here to assist you and appreciate you being part of the Samsung community.

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https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
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https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/

-Ty

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Written by a customer while visiting Samsung US
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