Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.9
(2,176 Reviews)
Rating breakdown 2,176 reviews
5 Stars
1,119
4 Stars
350
3 Stars
256
2 Stars
173
1 Star
278
49%of customers recommend this product.
(
343 out of
696)
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
1
not what I thought
on January 24, 2026
Posted by: does not fit
This is my third pair of Samsung ear buds. I wanted to try a different kind. Once I received the ear buds I could see there was going to be a problem with them. There was no rubber on the end for comfort or fit. I tried to put them in my ear, but they did not fit and were uncomfortable. They would not stay in my ears the ends were too big. The sound was good, but what good is sound without a good fit.
Response from Samsung USBy R&R, January 27, 2026
Hello there,
Thank you for sharing your thoughts on the Galaxy Buds3. We're glad to hear you enjoyed the sound quality, a key strength of the Buds lineup. Galaxy Buds are crafted to accommodate different listening preferences, offering a unique approach to audio performance and design. The Galaxy Buds3 are open-type earbuds, not canal-type, so they lack ear tips. To start, simply place them in your ears, checking the bottom for directional markings, L and R. Insert the R bud into your right ear with the R facing outward, and the L bud into your left ear with the L facing outward. Tilt the blades slightly so the microphones on the bottom point toward your mouth rather than straight down. You can adjust the fit by rotating the buds forward and backward until comfortable. For best results, refer to the online guide on fitting your Galaxy Buds3. We value your feedback as we strive to enhance design and sound quality. Thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your thoughts on the Galaxy Buds3. We're glad to hear you enjoyed the sound quality, a key strength of the Buds lineup. Galaxy Buds are crafted to accommodate different listening preferences, offering a unique approach to audio performance and design. The Galaxy Buds3 are open-type earbuds, not canal-type, so they lack ear tips. To start, simply place them in your ears, checking the bottom for directional markings, L and R. Insert the R bud into your right ear with the R facing outward, and the L bud into your left ear with the L facing outward. Tilt the blades slightly so the microphones on the bottom point toward your mouth rather than straight down. You can adjust the fit by rotating the buds forward and backward until comfortable. For best results, refer to the online guide on fitting your Galaxy Buds3. We value your feedback as we strive to enhance design and sound quality. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Leela
Verified Purchase:Yes
These headphones for some reasons feel cheaply made and the sound quality is just not it.
Response from Samsung USBy Social Commerce, August 8, 2024
Hi there Leela, we appreciate your feedback on your Samsung Galaxy Buds3. We would love to help you maximize your experience with your earbuds and adjust the audio profile to align to your listening preferences. We have provided a link to the full device manual to help you with all of the different settings and capabilities of your device. We have also shared a link to the Samsung Support Team if you have additional questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Valid
from Chicago, IL
Expertise:Expert
Verified Purchase:Yes
It's really good product which is perfectly works with Samsung phones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: juanx2628
from Boston, Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
very poor sound quality, so dessapointed, the keep falling off my ears
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Social Commerce, August 1, 2024
Hi Juanx2628, we appreciate your feedback on your Samsung Galaxy Buds3. We would love nothing more than to help you troubleshoot the audio quality and fit of your earbuds and help you have the best experience possible. We have provided links to both an article to help you with the audio quality, and one to help you with the optimal placement for the ideal and secure fit. We have also provided a link to the full device manual and the Samsung Support Team. These resources can help you best align your device to your preferences, and get one on one assistance through chat. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Nice design
on August 27, 2024
Posted by: Alexdel
[This review was collected as part of a promotion.] Good for Samsung to bring this new update, a more comfortable design, without the classic rubber for those of us who do not like that feeling in the ear, a nice gray color, and the battery life it's decent. Very happy with my product and very happy with Samsung and how they are doing things
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Earbuds ever
on September 25, 2025
Posted by: EarBuds User
from Oregon
Expertise:Expert
If you like listening to AM Radio from another room than these are the Earbuds for You. I'm honestly very disappointed in the Buds3. Would give negative stars if possible. I traded my Buds2 in for these which I really liked the 2s for fit and sound but the left one kept dying. The change in design for the 3 was a poor choice. The 3s do not stay in your ear with the slightest movement and in order to get a decent sound from them you literally have to apply constant pressure on them into your ear. In trying to return them I keep getting dropped by the chat program. I was going to give the Buds3 Pro a chance but now I'm done with Samsung for Earbuds.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 2, 2025
Hello EarBuds User, Thank you for sharing your feedback about your Galaxy Buds3. We understand they are not meeting your expectations. Please get in touch with our Samsung Support Team to explore your options and verify warranty coverage. We appreciate your input and look forward to assisting you. Thank you for being a valued member of the Samsung community. Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
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Samsung Community
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Facebook
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https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy unless you plan on buying new ones soon
on September 26, 2025
Posted by: Alexnpv2
Noise cancelation was good at the beginning but 2 months after the problems began, sound cancelation got weaker, individual headphones did not charge unless the case had power at the start and then evolved into, headphone case having zero power even though it was charged to 100%.
Response from Samsung USBy R&R, October 23, 2025
Hi Alexnpv2,
Thank you for reaching out and sharing your insights about your Galaxy Buds3. From what you've described, a software update for your earbuds may be needed. Check the Galaxy Wearable app to see if any updates are available, as they might address many of your concerns. You can also contact our Samsung Support Team for further assistance. If required, we can discuss warranty or repair options. Feel free to contact us anytime. We appreciate your feedback and value you as a Samsung customer.
How to install software updates on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001316/
Galaxy Wearable
https://www.samsung.com/us/support/owners/app/galaxy-wearable-watch
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your insights about your Galaxy Buds3. From what you've described, a software update for your earbuds may be needed. Check the Galaxy Wearable app to see if any updates are available, as they might address many of your concerns. You can also contact our Samsung Support Team for further assistance. If required, we can discuss warranty or repair options. Feel free to contact us anytime. We appreciate your feedback and value you as a Samsung customer.
How to install software updates on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001316/
Galaxy Wearable
https://www.samsung.com/us/support/owners/app/galaxy-wearable-watch
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds to date!
on July 29, 2024
Posted by: Samsung4life
[This review was collected as part of a promotion.] I’m thrilled with my new Galaxy Buds3. They’ve become an essential part of my daily routine, whether I’m working, hitting the gym, or streaming my favorite shows. The sound quality is exceptional—crisp, clear, and immersive, making every listening experience a pleasure. What really sets these earbuds apart is the incredible AI feature. The real-time translation of speech is a game-changer. It’s perfect for understanding foreign languages on the fly and adds so much convenience to my day. Whether I’m catching up on international news, collaborating with global colleagues, or just exploring new content, this feature is a standout. Overall, I love these earbuds and couldn’t imagine my day without them. Highly recommended!
Value
5
Written by a customer while visiting Samsung US