Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9
(2,454 Reviews)
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product.
(
343 out of
696)
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Posted by: Helly
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
Im disappointed, I prefer the little buds live, does are way better
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, March 3, 2026
Hi there Helly,
Thank you for sharing your thoughts on the Galaxy Buds3 Pro. While the Galaxy Buds Live are impressive contenders, the Galaxy Buds3 Pro truly highlight the advancements in audio quality across different generations. With features like Live Translator, Active Noise Cancellation, and Ambient Sound, along with the integration of Galaxy AI, the Galaxy Buds3 Pro provide an immersive audio experience. We invite you to explore everything you can do with your Galaxy Buds3 Pro by checking out the linked article below. Your feedback is invaluable and helps us keep improving. Thank you for being a valued member of the Samsung community.
All about the Galaxy Buds3, Buds3 Pro, and Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003393/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your thoughts on the Galaxy Buds3 Pro. While the Galaxy Buds Live are impressive contenders, the Galaxy Buds3 Pro truly highlight the advancements in audio quality across different generations. With features like Live Translator, Active Noise Cancellation, and Ambient Sound, along with the integration of Galaxy AI, the Galaxy Buds3 Pro provide an immersive audio experience. We invite you to explore everything you can do with your Galaxy Buds3 Pro by checking out the linked article below. Your feedback is invaluable and helps us keep improving. Thank you for being a valued member of the Samsung community.
All about the Galaxy Buds3, Buds3 Pro, and Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003393/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Jenn
from North Carolina
Verified Purchase:Yes
Buds sounds nice, when listening to music or in a good conversation. However, if you arent careful, you will lose them. They do not stay in your ear at all!
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
2
Value
5
Response from Samsung USBy R&R, February 24, 2026
Hello Jenn,
Thank you for your feedback. We’re glad you’re happy with the sound quality and call clarity of the Galaxy Buds3. The right fit is essential for the best listening experience, and choosing the correct fit can greatly improve it. We’ve included a link to an online guide that explains how to properly position and wear your Galaxy Buds, along with tips to keep them secure during activities. Your feedback is important and helps us improve our products. We appreciate your role in the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Samsung Community
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Thank you for your feedback. We’re glad you’re happy with the sound quality and call clarity of the Galaxy Buds3. The right fit is essential for the best listening experience, and choosing the correct fit can greatly improve it. We’ve included a link to an online guide that explains how to properly position and wear your Galaxy Buds, along with tips to keep them secure during activities. Your feedback is important and helps us improve our products. We appreciate your role in the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Chesapeake Virginia
Expertise:Beginner
Verified Purchase:Yes
I absolutely love them! They sound like a stereo in my ears.
I would recommend this to a friend!
Features
5
Performance
5
Value
5
Response from Samsung USBy R&R, February 25, 2026
Hey there Happy in Chesapeake,
Thank you letting us know how it is going with your Galaxy Buds3 Pro. Thank you for sharing your experience. The Galaxy Buds3 are designed to deliver rich, balanced sound in a compact and comfortable design. We’re glad to have you in the Samsung family.
-Ty
Samsung Support
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Thank you letting us know how it is going with your Galaxy Buds3 Pro. Thank you for sharing your experience. The Galaxy Buds3 are designed to deliver rich, balanced sound in a compact and comfortable design. We’re glad to have you in the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: RazerCheck
Verified Purchase:Yes
Ear buds are no longer the same with the new Samsung Buds 3, the sound is amazing and how they use the soundsoround is just a sweet surprise, I love them, thank you for making great products for humanity, we Love You
Response from Samsung USBy R&R, February 11, 2026
Hello RazerCheck,
We're thrilled you're satisfied with your Galaxy Buds3's top-quality performance. Featuring a comfortable fit, easy listening controls, and quick pairing with Galaxy devices, you can seamlessly continue using your device. The Galaxy Buds3 include sound detection, smooth connectivity across Galaxy devices, neck stretch alerts, and Game Mode with Labs features. They also come with Active Noise Cancelling and 360 Audio for an improved experience. A standout feature is the translation interpreter with quick voice memos, which is truly impressive. We value your feedback and thank you for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We're thrilled you're satisfied with your Galaxy Buds3's top-quality performance. Featuring a comfortable fit, easy listening controls, and quick pairing with Galaxy devices, you can seamlessly continue using your device. The Galaxy Buds3 include sound detection, smooth connectivity across Galaxy devices, neck stretch alerts, and Game Mode with Labs features. They also come with Active Noise Cancelling and 360 Audio for an improved experience. A standout feature is the translation interpreter with quick voice memos, which is truly impressive. We value your feedback and thank you for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Sound good. Dont stay in ears.
on February 10, 2026
Posted by: Josh
from Milwaukee wisconsin
Expertise:Intermediate
The sound is good but the design is horrible. They dont stay in your ears at all. I actually flip em upside down and put the left in my right and vice-versa, that seems to get them to stay in fairly well but for how much they cost me when I got them I shouldn't have to do that. Disappointed. Ever heard of product testing???
Features
4
Performance
3
Design
1
Value
2
Response from Samsung USBy R&R, February 11, 2026
Hi Josh,
Thanks for sharing your experience. It’s great to hear you're happy with the sound quality of your Galaxy Buds3, which is a key aspect of their design. Comfort and fit are essential for a full listening experience, especially during extended use. Proper placement is crucial for optimal performance, as it enhances sound quality, increases comfort, and reduces the chance of earbuds falling out. Incorrect wearing can lead to discomfort, sound leaks, and a higher risk of losing an earbud, especially during activities like jogging. Remember, Galaxy Buds3 are open-type earbuds without ear tips, just position them in your ears. Look for the 'L' and 'R' marks on the bottom of each earbud. Insert the R into your right ear and the L into your left, with the face facing you. Slightly tilt the earbuds so the microphone points toward your mouth, then rotate for a comfortable fit. For additional fitting tips, see our online guide linked below. We appreciate your being a Samsung customer.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thanks for sharing your experience. It’s great to hear you're happy with the sound quality of your Galaxy Buds3, which is a key aspect of their design. Comfort and fit are essential for a full listening experience, especially during extended use. Proper placement is crucial for optimal performance, as it enhances sound quality, increases comfort, and reduces the chance of earbuds falling out. Incorrect wearing can lead to discomfort, sound leaks, and a higher risk of losing an earbud, especially during activities like jogging. Remember, Galaxy Buds3 are open-type earbuds without ear tips, just position them in your ears. Look for the 'L' and 'R' marks on the bottom of each earbud. Insert the R into your right ear and the L into your left, with the face facing you. Slightly tilt the earbuds so the microphone points toward your mouth, then rotate for a comfortable fit. For additional fitting tips, see our online guide linked below. We appreciate your being a Samsung customer.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy buds 3
on February 3, 2026
Posted by: Samsung fan
from San Rafael, Ca
Expertise:Intermediate
Product falls out of ear when picking something off the ground. When you put them in your ear you get a high pitched sound that hurts your ear. Samsung galaxy 4 buds better be better
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, February 4, 2026
Hello Samsung fan,
Thank you for sharing your experience with your Galaxy Buds3. Nothing compares to immersing yourself in your favorite stream or song through your earbuds, only to have them suddenly fall out. We aim to help prevent that. Properly wearing your earbuds is important for several reasons: it improves sound quality, ensures a comfortable fit, and reduces the chance of falling out. Incorrect wear can cause discomfort, sound leaks, and increase the risk of losing an earbud, especially when jogging. Make sure to wear them correctly. Since the Galaxy Buds3 are open-type buds without ear tips, simply place them in your ears. Check for directional marks labeled L and R at the bottom. Insert the R bud into your right ear with R facing you, and the L bud into your left ear with L facing you. Slightly tilt the microphone side upward by rotating the buds forward or backward for a comfortable fit. More tips for achieving the perfect fit with your Galaxy Buds3 are available on our online resource. If you have questions, contact support. Thank you for your feedback and for choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy Buds3. Nothing compares to immersing yourself in your favorite stream or song through your earbuds, only to have them suddenly fall out. We aim to help prevent that. Properly wearing your earbuds is important for several reasons: it improves sound quality, ensures a comfortable fit, and reduces the chance of falling out. Incorrect wear can cause discomfort, sound leaks, and increase the risk of losing an earbud, especially when jogging. Make sure to wear them correctly. Since the Galaxy Buds3 are open-type buds without ear tips, simply place them in your ears. Check for directional marks labeled L and R at the bottom. Insert the R bud into your right ear with R facing you, and the L bud into your left ear with L facing you. Slightly tilt the microphone side upward by rotating the buds forward or backward for a comfortable fit. More tips for achieving the perfect fit with your Galaxy Buds3 are available on our online resource. If you have questions, contact support. Thank you for your feedback and for choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2
Were good until warranty was expired.
on January 31, 2026
Posted by: NoMas
They were good when they worked. Unfortunately these died shortly after the warranty was up. Microphone stopped working and right one made lou high pitch sound
Response from Samsung USBy R&R, February 2, 2026
Hi NoMas,
Thank you for sharing your experience after prolonged use. We recognize how important it is to have high-quality audio products for daily communication and listening, and long-term feedback helps us understand how performance expectations change with everyday use. Regarding your earbuds microphone issue, which occurred just outside the standard warranty, please be aware that eligible devices can benefit from additional coverage through Samsung Care+. This extended support provides extra protection. To determine your eligibility and enrollment, please contact our Samsung Support Team. We sincerely appreciate your wonderful review and thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your experience after prolonged use. We recognize how important it is to have high-quality audio products for daily communication and listening, and long-term feedback helps us understand how performance expectations change with everyday use. Regarding your earbuds microphone issue, which occurred just outside the standard warranty, please be aware that eligible devices can benefit from additional coverage through Samsung Care+. This extended support provides extra protection. To determine your eligibility and enrollment, please contact our Samsung Support Team. We sincerely appreciate your wonderful review and thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
not what I thought
on January 24, 2026
Posted by: does not fit
This is my third pair of Samsung ear buds. I wanted to try a different kind. Once I received the ear buds I could see there was going to be a problem with them. There was no rubber on the end for comfort or fit. I tried to put them in my ear, but they did not fit and were uncomfortable. They would not stay in my ears the ends were too big. The sound was good, but what good is sound without a good fit.
Response from Samsung USBy R&R, January 27, 2026
Hello there,
Thank you for sharing your thoughts on the Galaxy Buds3. We're glad to hear you enjoyed the sound quality, a key strength of the Buds lineup. Galaxy Buds are crafted to accommodate different listening preferences, offering a unique approach to audio performance and design. The Galaxy Buds3 are open-type earbuds, not canal-type, so they lack ear tips. To start, simply place them in your ears, checking the bottom for directional markings, L and R. Insert the R bud into your right ear with the R facing outward, and the L bud into your left ear with the L facing outward. Tilt the blades slightly so the microphones on the bottom point toward your mouth rather than straight down. You can adjust the fit by rotating the buds forward and backward until comfortable. For best results, refer to the online guide on fitting your Galaxy Buds3. We value your feedback as we strive to enhance design and sound quality. Thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Thank you for sharing your thoughts on the Galaxy Buds3. We're glad to hear you enjoyed the sound quality, a key strength of the Buds lineup. Galaxy Buds are crafted to accommodate different listening preferences, offering a unique approach to audio performance and design. The Galaxy Buds3 are open-type earbuds, not canal-type, so they lack ear tips. To start, simply place them in your ears, checking the bottom for directional markings, L and R. Insert the R bud into your right ear with the R facing outward, and the L bud into your left ear with the L facing outward. Tilt the blades slightly so the microphones on the bottom point toward your mouth rather than straight down. You can adjust the fit by rotating the buds forward and backward until comfortable. For best results, refer to the online guide on fitting your Galaxy Buds3. We value your feedback as we strive to enhance design and sound quality. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US