Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8
(2,023 Reviews)
Rating breakdown 2,023 reviews
5 Stars
1,035
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
263
50%of customers recommend this product.
(
332 out of
666)
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
5
Nice design
on August 27, 2024
Posted by: Alexdel
[This review was collected as part of a promotion.] Good for Samsung to bring this new update, a more comfortable design, without the classic rubber for those of us who do not like that feeling in the ear, a nice gray color, and the battery life it's decent. Very happy with my product and very happy with Samsung and how they are doing things
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Earbuds ever
on September 25, 2025
Posted by: EarBuds User
from Oregon
Expertise:Expert
If you like listening to AM Radio from another room than these are the Earbuds for You. I'm honestly very disappointed in the Buds3. Would give negative stars if possible. I traded my Buds2 in for these which I really liked the 2s for fit and sound but the left one kept dying. The change in design for the 3 was a poor choice. The 3s do not stay in your ear with the slightest movement and in order to get a decent sound from them you literally have to apply constant pressure on them into your ear. In trying to return them I keep getting dropped by the chat program. I was going to give the Buds3 Pro a chance but now I'm done with Samsung for Earbuds.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 2, 2025
Hello EarBuds User, Thank you for sharing your feedback about your Galaxy Buds3. We understand they are not meeting your expectations. Please get in touch with our Samsung Support Team to explore your options and verify warranty coverage. We appreciate your input and look forward to assisting you. Thank you for being a valued member of the Samsung community. Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy unless you plan on buying new ones soon
on September 26, 2025
Posted by: Alexnpv2
Noise cancelation was good at the beginning but 2 months after the problems began, sound cancelation got weaker, individual headphones did not charge unless the case had power at the start and then evolved into, headphone case having zero power even though it was charged to 100%.
Response from Samsung USBy R&R, October 23, 2025
Hi Alexnpv2,
Thank you for reaching out and sharing your insights about your Galaxy Buds3. From what you've described, a software update for your earbuds may be needed. Check the Galaxy Wearable app to see if any updates are available, as they might address many of your concerns. You can also contact our Samsung Support Team for further assistance. If required, we can discuss warranty or repair options. Feel free to contact us anytime. We appreciate your feedback and value you as a Samsung customer.
How to install software updates on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001316/
Galaxy Wearable
https://www.samsung.com/us/support/owners/app/galaxy-wearable-watch
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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Thank you for reaching out and sharing your insights about your Galaxy Buds3. From what you've described, a software update for your earbuds may be needed. Check the Galaxy Wearable app to see if any updates are available, as they might address many of your concerns. You can also contact our Samsung Support Team for further assistance. If required, we can discuss warranty or repair options. Feel free to contact us anytime. We appreciate your feedback and value you as a Samsung customer.
How to install software updates on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001316/
Galaxy Wearable
https://www.samsung.com/us/support/owners/app/galaxy-wearable-watch
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds to date!
on July 29, 2024
Posted by: Samsung4life
[This review was collected as part of a promotion.] I’m thrilled with my new Galaxy Buds3. They’ve become an essential part of my daily routine, whether I’m working, hitting the gym, or streaming my favorite shows. The sound quality is exceptional—crisp, clear, and immersive, making every listening experience a pleasure. What really sets these earbuds apart is the incredible AI feature. The real-time translation of speech is a game-changer. It’s perfect for understanding foreign languages on the fly and adds so much convenience to my day. Whether I’m catching up on international news, collaborating with global colleagues, or just exploring new content, this feature is a standout. Overall, I love these earbuds and couldn’t imagine my day without them. Highly recommended!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty good / 3.5 stars
on November 24, 2025
Posted by: Prof Haas
from Houston, TX
Expertise:Intermediate
Good product, but falls out of my ear easily. To keep the buds from falling out, turn them upside down and swap ears (R in left ear; L in right ear). You'll still get great sound and call quality.
Written by a customer while visiting Samsung US
Posted by: Alex G
from California
Expertise:Intermediate
Verified Purchase:Yes
the new generation of buds sound noticeably better than the previous generation. the updated design make for a better experience when taking them out of the case and are more comfortable in the ear
the only reason why they are not 5 stars is because they dont stay in my ear, but that will happen with these kinds of headphones
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing earbuds
on August 6, 2024
Posted by: Everyday
from California
Expertise:Intermediate
Amazing, I traded my buds 2 pro for these and this is a upgrade!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rob H
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
Can't keep in my ear, lack of seal affects otherwise good sound and noise cancellation. I don't recommend this product unless you can check for fit before you purchase. It is the only Samsung product that has disappointed me. It was an add on for a new phone and unfortunately not a good value.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, August 29, 2025
It's great to hear from you, Rob. We appreciate you taking the time to share your thoughts about the Galaxy Buds3! We want them to have a better experience than they've had so far. When wearing their Buds3, we understand that the new tipless design may take some time for some people to get used to. When they wear their buds, they should check the bottom of the earbuds for directional marks. They will see an L and an R. Insert the R bud into the right ear with the R facing them. Insert the L bud into the left ear with the L facing them. Angle the blade slightly so that the microphone on the bottom is pointing towards their mouth rather than straight down. They can adjust the buds by rotating them forward and backward until the fit feels right. We truly appreciate your feedback and hope these tips enhance your experience with the Buds3! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US