Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,023 Reviews)
Open Ratings Snapshot
Rating breakdown 2,023 reviews
5 Stars
1,035
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
263
50%of customers recommend this product. 
(
332 out of 666
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
5 out of 5
5
Amazing sound
on August 26, 2024
Posted by: jbocel
[This review was collected as part of a promotion.] I recently got this product and so far the experience in sounds is perfect.
I found it a bit uncomfortable for my ears, they should be smoother but it not, I wonder if the comfortability of the pro version changes.
But again the sound is more than perfect.
I haven't had the chance to use its full potential but I have no doubt that IA should be so cool for live translation.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent sound quality.
on August 28, 2024
Posted by: Lopelove213
[This review was collected as part of a promotion.] I loved the design and the speed in connection to my devices and the design of the case is the best thing I would have liked is that they came with a nual that says everything that can be done with the Galaxi Buds.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Good sound if I'm able to get them to stay in.
on August 29, 2024
Posted by: Atlcolors
from Georgia
Expertise:Expert
I bought these in July. They don't come with ear tips, so they keep falling out of my ears. This was a waste of money because I can't use them.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 3, 2024
Hi there Atlcolors, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3. We understand how frustrating it is to have your listening experience interrupted by a less than ideal fit. We have provided links to an article to help you with the ideal placement for a secure fit you are seeking, and to the Samsung Support Team to offer additional assistance or answer any questions you may have about your Samsung products. We also recommend following up with a fit test performed when connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Buds under Noisy conditions
on October 21, 2024
Posted by: KingsKid
from Atlanta Ga
Expertise:Intermediate
I recently purchased the Pro3 buds after using the Pro2 buds for over a yr. The Pro3 buds are ABSOLUTELY AMAZING compared to the Pro2 buds in every category. I mean every category. As an EMS Responder there are times I need to call the hospital under NOISY conditions. The Pro2 buds couldn't handle it. The Pro3 buds handled the call flawlessly. Keep in mind l have to call a connecting ctr first(All calls are recorded)who passes my call to the receiving hospital. The Pro3 was flawless. I was like....WOW these are a keeper just from that experience. Voice controls excellent. Once I practiced with the hand control features no problem. Samsung has improved the Pro series buds beyond my expectations. If you're still wondering...buy them.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
These need tips
on November 15, 2024
Posted by: Reggie R
Expertise:Intermediate
Verified Purchase:Yes
Sound quality was great but that's useless when they constantly fall out of your ear
No, I would not recommend this to a friend.
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 15, 2024
Hi there Reggie R, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how valuable the ideal fit of your earbuds is to you every day. We have provided a link to an article to help you with the placement, and recommend following up with a fit test in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you would ever like additional assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
This products fall down only one time from my hand
on February 17, 2025
Posted by: Ysn01tr
[This review was collected as part of a promotion.] I do love samsung items and I have been using samsung cell phones and etc. really long time. I bought my bud 3 and I was so happy. My samsung bud 3 ear buds fall down to floor one time and now left side of the ear buds is not working. I didn't even enjoy it. I don't know when I will effort to buy my next ear buds. I know it was my fault but it wasn't hard fall to destroy my ear buds. I only used 2 days. I will give 1 star because of one fall destroyed my ear buds. 😒
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 19, 2025
Hey Ysn01tr. Thank you for sharing your experience with the Galaxy Buds 3. We hate to hear about the difficulty you encountered after such a short time. It’s disappointing, especially since you were looking forward to enjoying your new earbuds. To assist you better, we need to gather a bit more information from you. Please reach out to us at Samsung Support directly with details about your experience so that we can provide the necessary support. We recognize that accidents can occur, which is why Samsung products are covered against manufacturing defects in materials and workmanship for a limited warranty period of 12 months. If you’re looking for extra peace of mind, consider Samsung Care+, which offers extended protection and additional support for eligible devices. You can enroll on Samsung.com at the time of purchase or within 60 days at samsungcareplus.com. We appreciate your loyalty to Samsung and are here to help you get this resolved!
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible design flaw
on March 31, 2025
Posted by: Samsung
Expertise:Expert
Horrible design. Don't fit in my ear. Tested with family and same issue. Useless ear buds.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 31, 2025
Thank you for sharing your thoughts on the Galaxy Buds3! As open-type buds, the Buds3 provides a different experience compared to traditional canal-type models. One of the standout features is how easily they fit into your ears. Place them according to the directional marks, R for right and L for left, ensuring that you get the full acoustic experience while remaining comfortable. If you find the fit needs adjusting, just remember that you can rotate them slightly until they feel just right. And don’t forget to angle the microphone gently towards your mouth to ensure clear calls while you use them! Your feedback is important to us, and we hope you continue to enjoy everything the Galaxy Buds3 has to offer. If you have any more questions or need tips on maximizing your experience, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Disappointed
on May 15, 2025
Posted by: Andrea
from West Virginia
Expertise:Intermediate
Verified Purchase:Yes
These are awful for running. They constantly fall out . I have followed all directions and videos and they do not stay in. The spund quality is amazing though
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 15, 2025
Hey Andrea! Thanks for sharing your experience with the Galaxy Buds3 Pro. We see that you may be experiencing some difficulty trying to get the best fit with your buds. Remember, the right ear tips are essential for optimal sound quality, so make sure you try out the different sizes included in the box. A snug fit not only enhances audio quality but also minimizes sound leakage. Don’t forget about the directional markings on the earbuds — it's crucial for proper placement. When you put them in, make sure the "R" on the right earbud is facing you, just as the "L" should for the left. Angling the earbud slightly so the microphone points toward your mouth can really improve clarity as well. If you haven’t already, give the earbud fit test a try in the Galaxy Wearable app. It’s a great way to confirm you’ve got the perfect fit. If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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