Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8
(2,021 Reviews)
Rating breakdown 2,021 reviews
5 Stars
1,034
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
262
50%of customers recommend this product.
(
332 out of
665)
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
5
Love, love, LOVE!
on July 26, 2024
Posted by: BY3F3L1C1A
[This review was collected as part of a promotion.] I am so surprised I actually love these! Since I did trade on my buds2pro for them. I am amazed at the comfort and sound quality! Translation is a breeze for sure and the battery life is great! I personally can't wear them longer than 2 or 3 hours straight. Besides that I love them. The case that came with as a gift for pre-order makes me giggle. You can't get it out after you put them in so that's hilarious lol
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Its a love-hate situation- ultimately returned
on August 18, 2024
Posted by: Vickey B
from Brooklyn , NY
Expertise:Intermediate
Verified Purchase:Yes
Now I love everything Samsung. I was thrilled when they announced the release of a new design for their Galaxy Buds. While it bears resemblance to its primary competitor, Samsung's superior brand reputation made me eager to embrace this product. That being said I wanted to love this product. to start off with the pros.
1. The sound quality was exceptional, earning a perfect score of 10 out of 10. The music had a crisp and clear sound, while the bass was deep and resonant.
2. The noise cancellation technology effectively immerses the user in their own private soundscape, while simultaneously providing callers with a clear and isolated audio signal. I would rate its effectiveness as 10 out of 10.
2. The noise cancellation technology effectively immerses the user in their own private soundscape, while simultaneously providing callers with a clear and isolated audio signal. I would rate its effectiveness as 10 out of 10.
Cons:
1. Touch Controls: The touch controls were highly inconvenient. Previously, the touch controls on the buds were straightforward and easy to use. However, the new design requires squeezing the stem of the bud to change, pause, or answer calls. This can be challenging for individuals with small ears, chubby fingers, or long nails. Unfortunately, this was my experience.
2. Ear Fit: When the buds were initially placed in my ears, they were comfortable. However, during my runs and walks, they easily fell out of my ears. The touch controls further exacerbated this issue, making it difficult for the buds to stay in place.
1. Touch Controls: The touch controls were highly inconvenient. Previously, the touch controls on the buds were straightforward and easy to use. However, the new design requires squeezing the stem of the bud to change, pause, or answer calls. This can be challenging for individuals with small ears, chubby fingers, or long nails. Unfortunately, this was my experience.
2. Ear Fit: When the buds were initially placed in my ears, they were comfortable. However, during my runs and walks, they easily fell out of my ears. The touch controls further exacerbated this issue, making it difficult for the buds to stay in place.
Ultimately, I made the decision to return the Buds3. The primary reason for this action was that the earbuds consistently dislodged from my ears, causing them to fall out. Furthermore, the controls proved challenging for me to operate during routine daily use.
Features
2
Performance
3
Design
1
Value
3
Response from Samsung USBy Social Commerce, August 22, 2024
Hello Vickey B, we appreciate you sharing your experience with your Samsung Galaxy Buds3 with us. We completely understand how important specific features of your earbuds are to you every day during usage. We are always happy to help our customers troubleshoot any aspect of their devices that are not meeting their expectations or operating as intended or expected. We have some great resources available on our website in articles to help address a range of experiences. We have provided a link to the Samsung Support Team to help you with any experiences you are having with your Samsung products, and we hope you have found earbuds that best align to your preferences and needs. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Davie
Verified Purchase:Yes
Great bass and exsperiance with each song. A big of a awkward shape for my ear shape but still fits fine
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer beware! Horrible design choice.
on July 29, 2024
Posted by: Anonymous
from New Orleans, LA
Expertise:Intermediate
Poor design choice. I can't even comment on the sound quality because they fall out my ears the second I move my head in any direction. This is absolutely the worst pair of ear buds that I have ever purchased.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 6, 2024
Hello BrownDanielUSN, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how valuable the fit of your earbuds is to your immersive listening experience and continued enjoyment. We have shared a link to an article to help you with the placement of your earbuds for the ideal fit you are seeking. We have also shared a link to the Samsung Support Team if you would like to discuss this experience further or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5
Fits my ears well.
on August 24, 2024
Posted by: Vaultboy
Expertise:Expert
Can't wear ones with silicon inserts. These fit my ears well. Happy customer.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Prince Ebad
from The Bronx, New York
Expertise:Expert
Verified Purchase:Yes
The buds are not quite comfortable for the ears. Sometimes they even stop charging inside the case.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
5
Value
1
Response from Samsung USBy Social Commerce, November 12, 2024
Hi there Prince Ebad, we appreciate your feedback on your Samsung Galaxy Buds3. We would love to help you acheive the comfortable fit of your earbuds. We have provided a link to an article to help you with the placement, and recommend following up with a fit test in the Samsung Wearables App. We have provided a link to the Samsung Support Team to offer assistance with the battery of your device, or if you have any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
4
Worth the upgrade!
on August 13, 2024
Posted by: VelvetThunder
[This review was collected as part of a promotion.] I have been using the Buds 3 since launch and they have been so much better than the Buds 2 Pro that I upgraded from. The stem controls are better, the fit is better, the look of the device is just better.
The Galaxy AI feature of being able to adjust the volume with my voice and no need to talk to a virtual assistant is phenomenal. Definitely would recommend.
The Galaxy AI feature of being able to adjust the volume with my voice and no need to talk to a virtual assistant is phenomenal. Definitely would recommend.
Value
4
Written by a customer while visiting Samsung US
Posted by: Quan
from Baltimore,MD
Expertise:Expert
Verified Purchase:Yes
I upgraded because my galaxy buds2 sometimes fell out my ears. These are worse! I can't even chew without them falling out. They really don't fit in my ears well even after adjusting them. It's like they're just sitting on the edge of my ear
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, August 16, 2024
Hi there Quan, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how important the fit of your earbuds is to you, and we would be happy to help you with an article we have available linked below. This article will help you with the ideal placement of the earbuds for the secure fit. We would also follow that up with a fit test while you have the earbuds in your ears, and connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if you continue to experience this matter with the fit of your earbuds, or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US