Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8
(2,021 Reviews)
Rating breakdown 2,021 reviews
5 Stars
1,034
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
262
50%of customers recommend this product.
(
332 out of
665)
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Posted by: Alok Yadav
Expertise:Expert
Verified Purchase:Yes
Great products design. The older models kept falling out of my ear so I completely stopped buying any samsungs buds. But this model is well designed.
The ANC is far better than apples airpods.
There is still room for improvement with the physical shape so it's fits the ear better, but overall a good product.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Finally another Samsung bud without tips!
on August 29, 2024
Posted by: Itsintheink
[This review was collected as part of a promotion.] As my title states, Samsung has finally released an earbud without the silicone tips! I have been rocking the Samsung beans for years due to their open design. And these new buds are exactly what I have been looking for all these years since the beans! And so many upgrades from my previous buds that I don't know how I lived without them. Besides the sound being at least five times better than the beans (which had very good sound to begin with). These voice commands and pinch commands are SO much better than the constant accidental pauses and changing of songs on the beans. And sliding up and down on the shafts for volume works great! Put this with the noise cancelation, even without tips, is amazing in any environment. And then use these buds 3 with all the AI features my Fold 6 has and I'll never go back to any ecosystem if Samsung keeps this up!
Value
5
Written by a customer while visiting Samsung US
Posted by: Patrice
Verified Purchase:Yes
Very poor, always falling from my ears, regret buying it, about to return.
No, I would not recommend this to a friend.
Features
1
Response from Samsung USBy R&R, October 2, 2025
Ahoy Patrice, Thank you for reaching out and sharing your feedback about your Galaxy Buds3. Properly wearing your earbuds is essential for optimal sound quality, comfort, and security. Incorrect usage can lead to discomfort, sound leaks, and a higher chance of losing them, especially during activities like jogging. To prevent losing an earbud, ensure they fit properly. Since the Galaxy Buds3 are open-type earbuds without ear tips, simply place them in your ears to get started. Check the bottom of each earbud for directional marks labeled L and R. Insert the R earbud into your right ear with the R facing you, and the L earbud into your left ear with the L facing you. Tilt the blade slightly so that the microphone on the bottom points toward your mouth rather than straight down. Adjust the earbuds by rotating until the fit feels comfortable. For more detailed instructions, please see the links below. We value your feedback and thank you for choosing Samsung as your preferred brand. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
How to properly fit your earbuds
https://youtu.be/IU_q-jVhJsI
-Ty
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https://www.samsung.com/us/support/answer/ANS10003519/
How to properly fit your earbuds
https://youtu.be/IU_q-jVhJsI
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the money sorry
on October 1, 2025
Posted by: Kdev
from Cleveland ohio
Expertise:Expert
These earbuds have been a frustrating experience. While the sound quality is decent for the first few days, they quickly develop a major flaw: the left earbud starts sounding extremely hollow, almost like a blown tweeter.
I initially thought it was a fluke, but the exact same issue has occurred with multiple replacements, confirming a persistent problem with the Samsung Buds 3. It’s disappointing that a cheaper pair, like my Tozo 1s, have lasted three years without a single issue, outperforming these more expensive Samsung buds on reliability. The consistency of this defect is the one thing I wish Samsung had gotten right.
I initially thought it was a fluke, but the exact same issue has occurred with multiple replacements, confirming a persistent problem with the Samsung Buds 3. It’s disappointing that a cheaper pair, like my Tozo 1s, have lasted three years without a single issue, outperforming these more expensive Samsung buds on reliability. The consistency of this defect is the one thing I wish Samsung had gotten right.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R, October 2, 2025
Hi Kdev, Thank you for reaching out and sharing your insights about your Galaxy Buds3. If you're experiencing low volume or poor sound quality on one or both earbuds, several factors might be at play. You could be wearing the earbuds incorrectly, or dirt and debris might have accumulated on them. Software outdatedness, low battery, and other concerns can also impact audio quality. Check each earbud’s orientation: when inserting them, make sure the wing tips face upward until they sit comfortably, then rotate the earbuds left or right for a secure fit. It may seem unusual, but also verify if there are any software updates available for the earbuds via the Galaxy Wearable app. Open the app, navigate to Earbuds settings, then select "Earbuds software update," and proceed with the download and installation. Refer to the linked article for additional troubleshooting resources for your Galaxy Buds3. We appreciate your review and thank you for choosing Samsung. No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
-Ty
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https://www.samsung.com/us/support/troubleshooting/TSG01111323/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
One star rating
on October 23, 2025
Posted by: Strawberrystack
This is a horrible model of earbuds, very big and painful to keep in ears they just fall right out unlike the silicone buds model this specific one just isn’t for me .
Also the sound isn't good. With both earbuds in I'll give them -1 on sound. I’ve had better sounding quality headphones for a smaller price. Do not waste your money on this model.
Also the sound isn't good. With both earbuds in I'll give them -1 on sound. I’ve had better sounding quality headphones for a smaller price. Do not waste your money on this model.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, October 27, 2025
Howdy Strawberrystack,
Thank you for sharing your thoughts on the Galaxy Buds3. Its open-style design features a one-way speaker and a single amplifier. Proper placement is essential for optimal sound, comfort, and security, as incorrect wear can lead to discomfort, sound leaks, or earbuds falling out. Because the Galaxy Buds3 are open-type, they don’t have ear tips. To start, simply insert them into your ears, paying attention to the L and R labels. Place the R bud in your right ear with the R facing you, and the L in your left ear with the L facing you. Slightly tilt the blade so the microphone points toward your mouth instead of straight down, and rotate as needed until comfortable. If discomfort continues, stop using the earbuds and contact Samsung Support. We value your feedback and thank you for being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Thank you for sharing your thoughts on the Galaxy Buds3. Its open-style design features a one-way speaker and a single amplifier. Proper placement is essential for optimal sound, comfort, and security, as incorrect wear can lead to discomfort, sound leaks, or earbuds falling out. Because the Galaxy Buds3 are open-type, they don’t have ear tips. To start, simply insert them into your ears, paying attention to the L and R labels. Place the R bud in your right ear with the R facing you, and the L in your left ear with the L facing you. Slightly tilt the blade so the microphone points toward your mouth instead of straight down, and rotate as needed until comfortable. If discomfort continues, stop using the earbuds and contact Samsung Support. We value your feedback and thank you for being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy Buds 3 got great features.
on August 21, 2024
Posted by: Ilovesamsung
[This review was collected as part of a promotion.] The Galaxy Buds 3 got awesome features such as high quality audio, active noise canceling that works very well which is great on the airplane, and a charging case and charges your galaxy buds wireless with magnets. It also has a voice controls to tell your buds if you want to pause the song, play, next song, previous song, etc. It also has something called a stem at the bottom of your Galaxy Buds to adjust the volume and to play or pause or skip the song your in. You can also answer calls with it too. If you want something wireless with awesome battery life, great features, active noise canceling, and high quality audio, then this would be the perfect product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not good 😐
on July 23, 2024
Posted by: QASIM
My experience with these Galaxy Buds 3 is not good.The problem is that they come out of my ears easily and I have to return them back
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, July 29, 2024
Hey there Qasim, we appreciate you sharing your experience with your new Samsung Galaxy Buds3. We understand how completely necessary a secure fit of your earbuds is to your usage and enjoyment. We have a great article to help with the fit of this brand new design. We also recommend performing a fit test while wearing the earbuds and connected in the Samsung Wearables App. We have also included a link to the Samsung Support Team if you are continuing to have this experience with the fit or experience anything else out of the ordinary with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1
Weird Fit
on July 30, 2024
Posted by: I tried
Purchased and had to return the same day. Wanted to like them but they fit weird They fell out too often for me to enjoy.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, August 7, 2024
Hello there, thank you for sharing your thoughts about your Samsung Galaxy Buds3 with us. We understand our customers have different shapes and sizes of their ears. We have an article available online to help our customers with these redesigned earbuds. We have also provided a link to the Samsung Support Team if you have additional questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US