Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.9
(2,172 Reviews)
Rating breakdown 2,172 reviews
5 Stars
1,115
4 Stars
350
3 Stars
256
2 Stars
173
1 Star
278
49%of customers recommend this product.
(
343 out of
696)
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Posted by: Sridee
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
It doesn't fit my ears and keeps falling out. It's good when we sit still, but not for working out.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 12, 2026
Hi Sridee,
Thank you for sharing your thoughts on Galaxy Buds3. A secure fit is especially important for users who enjoy listening while staying active. Since the Galaxy Buds3 are open-type earbuds rather than canal styles, they lack earbud tips. To start, simply place them in your ears. Check the bottom of the earbuds for directional marks—L and R. Insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Slightly angle the blade so the microphone on the bottom points toward your mouth, not straight down. Adjust the fit by rotating the earbuds forward and backward until comfortable. Your feedback highlights how performance can vary with activity level and personal fit preferences. Please see our online article linked below for tips on achieving the perfect fit with your Galaxy Buds3. We value your feedback and thank you for being a Samsung customer.
-Ty
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Thank you for sharing your thoughts on Galaxy Buds3. A secure fit is especially important for users who enjoy listening while staying active. Since the Galaxy Buds3 are open-type earbuds rather than canal styles, they lack earbud tips. To start, simply place them in your ears. Check the bottom of the earbuds for directional marks—L and R. Insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Slightly angle the blade so the microphone on the bottom points toward your mouth, not straight down. Adjust the fit by rotating the earbuds forward and backward until comfortable. Your feedback highlights how performance can vary with activity level and personal fit preferences. Please see our online article linked below for tips on achieving the perfect fit with your Galaxy Buds3. We value your feedback and thank you for being a Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Posted by: A Clemons
from Montgomery, AL
Expertise:Beginner
Verified Purchase:Yes
I did not like the idea of using ear buds. I thought they would be uncomfortable. I like the sleek look of the buds and the carrying case. I tend to only wear the right ear, while walking the dog, so I can hear my surroundings. The sound is still great. I am still a bit careful about them falling out of my ear. But overall, I like them!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 16, 2026
Hi there A Clemons,
Thank you for sharing your experience with Galaxy Buds3. These earbuds are designed to be sleek and lightweight, offering clear sound quality even when worn in only one ear. Your feedback highlights how the design helps maintain situational awareness while providing an enjoyable listening experience during everyday activities. We appreciate your preference for Samsung.
-Ty
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Thank you for sharing your experience with Galaxy Buds3. These earbuds are designed to be sleek and lightweight, offering clear sound quality even when worn in only one ear. Your feedback highlights how the design helps maintain situational awareness while providing an enjoyable listening experience during everyday activities. We appreciate your preference for Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Were good until warranty was expired.
on January 31, 2026
Posted by: NoMas
They were good when they worked. Unfortunately these died shortly after the warranty was up. Microphone stopped working and right one made lou high pitch sound
Response from Samsung USBy R&R, February 2, 2026
Hi NoMas,
Thank you for sharing your experience after prolonged use. We recognize how important it is to have high-quality audio products for daily communication and listening, and long-term feedback helps us understand how performance expectations change with everyday use. Regarding your earbuds microphone issue, which occurred just outside the standard warranty, please be aware that eligible devices can benefit from additional coverage through Samsung Care+. This extended support provides extra protection. To determine your eligibility and enrollment, please contact our Samsung Support Team. We sincerely appreciate your wonderful review and thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
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Thank you for sharing your experience after prolonged use. We recognize how important it is to have high-quality audio products for daily communication and listening, and long-term feedback helps us understand how performance expectations change with everyday use. Regarding your earbuds microphone issue, which occurred just outside the standard warranty, please be aware that eligible devices can benefit from additional coverage through Samsung Care+. This extended support provides extra protection. To determine your eligibility and enrollment, please contact our Samsung Support Team. We sincerely appreciate your wonderful review and thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
-Ty
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Written by a customer while visiting Samsung US
Posted by: Trevor
Expertise:Intermediate
Verified Purchase:Yes
I would rather have my galaxy 2 buds back. The galaxy 3 does not stay put, they fit loose and im sure that i will end up loosi g 1 or both for this reason.
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 11, 2025
We appreciate your feedback about the Galaxy Buds3, Trevor. We noted your concerns about the fit and how it compares to the Galaxy Buds2. The Galaxy Buds3 are designed as open-type earbuds, which means they don’t have ear tips like canal-type earbuds. It’s important to wear them correctly to ensure the best fit. Here’s how to get started: Check the bottom of the earbuds for the directional marks labeled "L" and "R." Insert the "R" earbud into your right ear with the "R" facing you, and the "L" earbud into your left ear with the "L" facing you. Angle the blade slightly so that the microphone on the bottom points toward your mouth rather than straight down. You can also adjust the earbuds by rotating them forwards or backwards until they feel secure and comfortable. We understand that fit can vary depending on individual ear shapes, and we appreciate you taking the time to share your thoughts. Your feedback is valuable and helps us improve. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Great just little more comfortable feel expected
on November 30, 2024
Posted by: Anurag
from Pittsburgh
Expertise:Intermediate
Verified Purchase:Yes
Everything is good, but it's uncomfortable to wear for a long time. Sound, ANC, and battery all are as expected.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
3
Value
4
Response from Samsung USBy Social Commerce, December 4, 2024
Hi there Anurag, we appreciate you sharing your feedback on your Samsung Galaxy Buds3 with us. We are pleased to hear you are happy with the audio quality and features of your new earbuds. We have provided a link to an article to help you troubleshoot a more comfortable fit for prolonged wear. You can also use the Samsung Wearables App to perform a fit test. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Ash A
from Traverse City MI
Expertise:Expert
Verified Purchase:Yes
I got these for myself for my birthday. They dont fit in my ears and they hurt them. Thats my only complaint. They dont fit. They dont stay in. The sound is great. The features are great. But they cause me pain to wear them. I am sad.
Features
5
Performance
5
Design
1
Response from Samsung USBy R&R, November 13, 2025
Ahoy Ash A,
Thanks for sharing your experience with the Galaxy Buds3. You've pointed out something many fans notice: the sound quality is rich and features are robust, especially when paired with Galaxy devices. However, comfort can vary from person to person since everyone’s ear shape is unique. Your insights provide valuable perspective on how the Buds3 feel for all-day use. The lightweight design and balanced audio are meant to feel effortless once you find the right angle and placement. By visiting our linked online article, you can learn how to adjust the fit for comfort and incorporate your buds into your daily routine. Your feedback helps others know what to expect from Galaxy audio. Thanks for being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Thanks for sharing your experience with the Galaxy Buds3. You've pointed out something many fans notice: the sound quality is rich and features are robust, especially when paired with Galaxy devices. However, comfort can vary from person to person since everyone’s ear shape is unique. Your insights provide valuable perspective on how the Buds3 feel for all-day use. The lightweight design and balanced audio are meant to feel effortless once you find the right angle and placement. By visiting our linked online article, you can learn how to adjust the fit for comfort and incorporate your buds into your daily routine. Your feedback helps others know what to expect from Galaxy audio. Thanks for being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Written by a customer while visiting Samsung US
Posted by: TimW
from Boise ID
Expertise:Expert
Verified Purchase:Yes
Bad fit. Won't stay in ears. Hard to operate the swirches.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Social Commerce, July 30, 2024
Hi there TimW, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3. We would love nothing more than to help you troubleshoot the fit and features of your device. We have provided a link to an article to help you with the fit of your earbuds and optimal placement for security. We have also provided a link to the full device manual and the Samsung Support Team if you would like assistance with the settings and to help ensure your earbuds are operating as intended. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Sore ear
on September 6, 2025
Posted by: Laura
from Orlando fl
Expertise:Expert
I really liked the sound cancelation especially at work but they sore my ear if stayed long time
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, September 8, 2025
It's great to hear from you, Laura! We love to see that you're enjoying the sound cancellation on your Galaxy Buds3, especially when you're at work. It's great to have a little peace and quiet while you focus! We totally understand how important comfort is, and we want you to have the best experience possible. As you know, the Galaxy Buds3 are open-type buds, which means they don’t have earbud tips like canal-style buds do. To get started, simply place them in your ears! Make sure to check the bottom of the earbuds for the directional marks. You’ll see an “L” for the left bud and an “R” for the right. Insert the R bud into your right ear, with the R facing you, and then do the same for the L bud in your left ear. You can angle the buds slightly so the microphone is pointing towards your mouth, which can help with clarity during calls. Feel free to adjust the buds by rotating them forwards and backwards until you find a fit that’s just right for you. We hope these tips help, and if you ever need anything, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US