Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8
(2,021 Reviews)
Rating breakdown 2,021 reviews
5 Stars
1,034
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
262
50%of customers recommend this product.
(
332 out of
665)
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
1
Very short distance for connection
on September 10, 2024
Posted by: Gen Sierra
from Miami
Expertise:Intermediate
Very short distance for connection. I moved just a few steps away from my cellphone and it was disconnected immediately. 😕
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Gen Sierra, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how important the connection of your earbuds are to you every day. We have provided links to a few articles to help you troubleshoot the Bluetooth connection at your convenience. We have also provided a link to the Samsung Support Team to review additional options if this experience continues or you would like any assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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Samsung Community
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Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
HUGE DOWNGRADE
on July 28, 2024
Posted by: NickyJ
from Florida
Expertise:Intermediate
Traded in my Buds2 for these and they are a horrendous downgrade. I've used wired headphones from the gas station that sound better than these. The noise control is basically non existent in any situation other than a 99% silent room. They crack and pop if there's any noises that need to be controlled. I am returning them ASAP. Total junk.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 1, 2024
Hi there NickyJ, thank you for your feedback on your Samsung Galaxy Buds3. We would love nothing more than to help you with the audio experiences you mention having with your device. We have provided a link to an article we have available online to help you troubleshoot the audio quality at your convenience. We have also provided a link to the Samsung Support Team if this experience with your device continues and you would like to explore all options available to you to resolve this matter. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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Samsung Warranty
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible fitment
on September 7, 2024
Posted by: Kevin621
The Fitment is horrible.. bought them used them maybe a week they kept sliding out of my ears. Returned them and Upgraded to the pros. The pros with the rubber ear piece fit and hold better
Response from Samsung USBy Social Commerce, September 9, 2024
Hi there Kevin621, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 with us. We are happy to hear you have found earbuds that best align to your preferences for fit and security. We have also provided a link to an article to help our customers find the ideal placement with these redesigned earbuds. We have also shared a link to the Samsung Support Team if you have questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Sound and Decent Noise Cancellation
on July 29, 2024
Posted by: Fastwalker
[This review was collected as part of a promotion.] I just picked up the Samsung Galaxy Buds3, and I have to say, I'm really impressed! The sound quality is fantastic. It feels like Im getting the kind of audio you'd expect from much bigger, bulkier headphones.
What's even more surprising is the noise cancellation. These earbuds don’t block your ear canal, yet they do a great job of tuning out background noise. The quality of noise cancellation can heavily depend on how well you adjust the earbuds in your ear, but it can even be tuned in the Wear app settings to work when you use only one earbud :) It’s not perfect (you can’t expect perfection from this type of earbuds), but it’s better than I thought it would be.
I also tried out the Galaxy AI Interpreter feature, which is pretty cool. It does a good job with translations, though I wish it supported more languages - Ukrainian would be awesome!
All in all, the Galaxy Buds3 offer incredible sound and decent noise-cancelling performance in a sleek, comfy package.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Right earbud stopped working
on July 31, 2024
Posted by: StepD
from Mississippi
Expertise:Intermediate
I've had these buds since July 27th and will be returning. They sound great when they work and phone calls can be heard clearly from the receiving end. My problem is that my right earbud stopped working and won't connect. I've done all the usual trouble shooting and will return these.
Response from Samsung USBy Social Commerce, August 8, 2024
Hi there StepD, we appreciate you sharing your experience with your Samsung Galaxy Buds3 with us. We completely understand how important your earbuds are to you on a daily basis for your phone calls and listening to your favorite media. We have provided a link to two articles to help you with additional troubleshooting steps. We have also shared a link to the Samsung Support Team and your warranty information if these resources do not help you resolve this matter. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Noice Cancelling Without The In-Ear Tips
on August 24, 2024
Posted by: Danny
Expertise:Intermediate
I'm not a fan of the in-ear tips which are very uncomfortable for me so I opted for the regular buds3 over the pros and I've been surprised by the noice cancelling, I did not expect it to be any good but it's been great so far! Battery life is good; I use them on the treadmil, use them before bed, and when I'm going out and never had any issues. The design of the sound outlet is really well done as it helps keeping the earbud clean when compared to my previous earbuds, I've been wearing these every single day and they're pretty much spotless to this day.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best sound and connectivity
on August 24, 2024
Posted by: Jesse
from Jasper, Al
Expertise:Intermediate
I absolutely love these buds!!!!! They sound amazing and the adaptive noice canceling is wonderful. I've never had galaxy buds before but the way it connects and operates through galaxy wearable app is top notch. Samsung yall are amazing!!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ammad
from Athens, Georgia
Expertise:Intermediate
Verified Purchase:Yes
The sound quality on these buds are absolutely phenomenal. Great bass, great treble. But the problem is, the buds won't stay in my ears for too long because of their size and shape, a bit weird, but sometimes if you squeeze them in enough, you'll get what want. Love the mic extension and love hooking these buds up to my 55" OLED via Bluetooth, feel like I've got the cinemas in my ears.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, November 15, 2024
Hi Ammad, thank you for your feedback on your Samsung Galaxy Buds3. We are thrilled to hear you are enjoying the audio quality of your new device for your favorite movies and tv shows with your television. We would love to help you maximize your experience and troubleshoot the fit of your earbuds. We have provided a link to an article to help you with the placement and recommend doing a fit test as a follow up in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you have additional questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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X
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US