Best Buy - Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray customer reviews - product reviews

Customer reviews from Samsung US

Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray

Average customer rating

3.8

(2,002 Reviews)

Rating breakdown 2,002 reviews

5 Stars

1,021

4 Stars

323

3 Stars

241

2 Stars

157

1 Star

260

50%of customers recommend this product.

(

330 out of 661

)

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Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray

Customer Rating

Does not stay in ear

on March 14, 2025

Posted by: Sir Mana

from new york,ny

Expertise:Intermediate

Does not fit int your ear properly ,constantly slips out and due to it not fitting properly listening to music stinks, so yourself a favor and try them first in fit test.

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, March 14, 2025

Thank you for sharing your thoughts about the Galaxy Buds3. We understand how critical a secure and comfortable fit is for an enjoyable music experience, and we appreciate your feedback. The Galaxy Buds3 are open-type earbuds, meaning they do not come with earbud tips. To get started, simply place the earbuds in your ears, making sure to check the bottom for directional markings: "L" for left and "R" for right. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone points towards your mouth rather than straight down, and adjust them by rotating forwards and backwards until they feel comfortable. Once again, we appreciate your feedback. If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US

Customer Rating

Fits poorly in ear canal

on March 27, 2025

Posted by: Tarrant170

from NJ

Expertise:Intermediate

Does not fit in my ear canals, they easily fall out if I just turn or tilt my head. Forget about even trying to work out using these!

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, March 28, 2025

Thank you for sharing your experience with the Galaxy Buds3. We appreciate your feedback on their design and functionality. We understand that achieving a proper fit is essential, especially during workouts. The Galaxy Buds3 are designed as open-type buds, meaning they do not come with earbud tips. To get started, simply place the buds in your ears and check the bottom for directional marks labeled 'L' for left and 'R' for right. Insert the 'R' bud into your right ear with the 'R' facing you, and the 'L' bud into your left ear with the 'L' facing you. Adjust the angle of the buds slightly so that the microphone on the bottom points toward your mouth rather than straight down. You can further fine-tune the fit by rotating the buds forwards and backwards until they feel comfortable. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US

Customer Rating

Bring back last model

on March 31, 2025

Posted by: ChelleBee

[This review was collected as part of a promotion.] Sound quality is absolutely less than buds 2.
I actually went and bought another set of buds 2 after owning the new buds 3.

Buds 2 I was capable of changing shirts or putting on sweatshirt withount taking out headphones. Bud 3 I ALWAYS knocks device out of place.

The tapping feature of bud 2 was so easy, and so satisfying for some reason. The clunky clicking of bud 3 just feels cheap and not the same.

Value

Response from Samsung USBy R&R Team, April 1, 2025

Thanks for sharing your candid feedback on the Galaxy Buds3, Chelle. We appreciate you voicing your concerns, and we're here to help ensure you have the best experience with your buds. A proper fit is essential for your buds to stay and provide the best sound. For the open-type design of the Buds3, adjusting the earbuds by gently rotating them left or right can help them fit securely. Ensuring the touch-sensitive sensor makes contact with your ear is key to keeping them in place during activities. Cleaning the sensor regularly can also improve detection and functionality. Your observations are valuable, and we appreciate you taking the time to share your thoughts! If you have any other concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US

Customer Rating

Don't waste your money....

on April 14, 2025

Posted by: Daguilar

from Salem, OR

Expertise:Intermediate

Initial connection was seamless, and the sound is amazing! However, after a few weeks, I started having a problem with one of the earbuds not being recognized by the case, thus not charging. I was able to clean the earbud tip, re-set them to factory settings and get them to work again. In a few short weeks, the same issue happened, only this time I wasn't able to fix it. Samsung support was worthless. I apparently have to travel 40 miles to the nearest shop to have it fixed - I shouldn't have to do this after only a few months, and I don't have any hope this will fix the issue permanently. I only used them approximately 10 times. I am super disappointed. I read other reviews which identified this as an issue but thought that they may have been isolated cases. Don't waste your money...

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, April 15, 2025

Thank you for sharing your detailed feedback about the Galaxy Buds3, Daguilar. It's great to see that the initial connection and sound quality impressed you. However, regarding your concern about one earbud not being recognized by the case and failing to charge, there are a few steps that might help. Cleaning the charging contacts on both the earbuds and the case to remove sweat, liquid, or foreign materials can prevent corrosion and ensure proper charging. Restarting the earbuds by placing them in the charging case and pressing the Connect button for more than 3 seconds may also resolve recognition issues. If this persists, resetting the earbuds to factory settings through the Galaxy Wearable app might be an option. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If these steps don't help, please be sure to reach out to us at Samsung Support for additional assistance. -Kelvin
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Written by a customer while visiting Samsung US

Customer Rating

Great Durability !

on May 4, 2025

Posted by: Greggy

Expertise:Expert

Best earbuds EVER! Survived two hour long wash cycles and one full dryer cycle! Just needed to charge it and it worked as if it came right out of the box

I would recommend this to a friend!

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, May 6, 2025

Thanks for sharing your experience with the Galaxy Buds3, Greggy! It’s impressive to hear that they survived the wash and dryer cycles. With their IP57 water and dust resistance rating, they’re built to handle everyday challenges like that. It’s great to know that after a little charge, they performed just like new. Be sure to dry them off after an event like this. We hope you continue to enjoy your listening experience, and we appreciate you being a part of the Samsung family! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US

Customer Rating

Its not the worst

on July 7, 2025

Posted by: Chuchosawesome

[This review was collected as part of a promotion.] These buds have a great sound, but they just dont sit right inside the ear for long period of time, and specially when you sweat. They tend to fall. And the button on the buds is not in the right spot.

Value

Response from Samsung USBy R&R Team, July 8, 2025

We appreciate you taking the time to share your feedback on the Galaxy Buds3, Chuchosawesome. Your feedback is greatly appreciated. We love to see that you're enjoying the exceptional sound quality they offer. With an enhanced woofer and tweeter providing a wide frequency response, you can experience even the smallest details in your music. We noted your concern about them falling out when you sweat. We recommend checking out the link attached for tips on how to get the best fit with your buds. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US

Customer Rating

Broke in 6 Months, Samsung Says NO 1 Year Warranty

on July 10, 2025

Posted by: Tom R

from New Jerrsey

Expertise:Expert

Broke in 6 Months, Samsung wont honor 1 Year Warranty..., Samsung Says NO 1 Year Warranty.

If i remember correctly this Product Launch was Dead on Arrival. Had So Many issues before and after Launch.

Its just a Ripp-Off...

No, I would not recommend this to a friend.

Features

Performance

Design

Value

Response from Samsung USBy R&R Team, July 10, 2025

Hey Tom! We truly appreciate you sharing your experience with the Galaxy Buds3. We understand your frustration and would like to assist. We want to clarify that Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. Additionally, there’s the option to purchase Samsung Care+ for eligible devices, which offers extended coverage and extra support. We’d love for you to reach out to us at Samsung Support so we can gather more information about what you’re experiencing. Your satisfaction is important to us, and we genuinely want to help resolve any concerns you may have. Thank you again for your feedback! -Kelvin
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Written by a customer while visiting Samsung US

Customer Rating

Great headphones

on August 5, 2025

Posted by: Karma22

[This review was collected as part of a promotion.] Great set of headphones, sound is amazing both in music and calls, my only issue is the fit, after awhile they start to slide out

Value

Written by a customer while visiting Samsung US

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