Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,018 Reviews)
Open Ratings Snapshot
Rating breakdown 2,018 reviews
5 Stars
1,034
4 Stars
324
3 Stars
242
2 Stars
157
1 Star
261
50%of customers recommend this product. 
(
331 out of 662
)
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Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
1 out of 5
1
Sore ear
on September 6, 2025
Posted by: Laura
from Orlando fl
Expertise:Expert
I really liked the sound cancelation especially at work but they sore my ear if stayed long time
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 8, 2025
It's great to hear from you, Laura! We love to see that you're enjoying the sound cancellation on your Galaxy Buds3, especially when you're at work. It's great to have a little peace and quiet while you focus! We totally understand how important comfort is, and we want you to have the best experience possible. As you know, the Galaxy Buds3 are open-type buds, which means they don’t have earbud tips like canal-style buds do. To get started, simply place them in your ears! Make sure to check the bottom of the earbuds for the directional marks. You’ll see an “L” for the left bud and an “R” for the right. Insert the R bud into your right ear, with the R facing you, and then do the same for the L bud in your left ear. You can angle the buds slightly so the microphone is pointing towards your mouth, which can help with clarity during calls. Feel free to adjust the buds by rotating them forwards and backwards until you find a fit that’s just right for you. We hope these tips help, and if you ever need anything, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome upgrade
on July 27, 2024
Posted by: Neofer78
from Brownsville tx
Expertise:Expert
Verified Purchase:Yes
These earphones are awesome my daugthers are young so im always on the lookout for them when they need something, i have used the buds live since they came out but these ones are so much better they are very comfty to wear im very please and amazed by them awesome upgrade totally recomended
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor fit
on September 6, 2024
Posted by: Mrudul K
from Nashville, TN
Expertise:Intermediate
Verified Purchase:Yes
Doesn't fit properly and keeps falling out of ear.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
5 out of 5
5
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 6, 2024
Hey there Mrudul K, thank you for sharing your thoughts about your Samsung Galaxy Buds3 with us. We understand how important the ideal fit of your earbuds is to you every day. We have provided a link to an article to help you with the fit of your earbuds. We also recommend doing a fit test with your earbuds. We have lastly shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Will be returning
on July 26, 2024
Posted by: VBak
Verified Purchase:Yes
Feels Cheap. Honestly I don't like it. Also, it does not stay in my ears and keeps falling out.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, July 26, 2024
Hi there VBak, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3. We understand how important the fit of your earbuds is to you. We have provided a link to the Samsung Support Team if you would like to explore return and exchange options. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't buy, buy one with silicon
on July 28, 2024
Posted by: DrTedium
Went from the Buds 1 to Buds 3, worst upgrade I have done. Gonna return them after using them for 2 hours. Even the FE and buds 2 seem to be a better upgrade. Not even the noise cancelation is better. Plus the way you have to interact with the controls are just bad. Also the keep disconnecting for some reason
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 1, 2024
Hi there DrTedium, we appreciate your feedback on your Samsung Galaxy Buds3. We understand our customers can have different preferences with their chosen devices and we do our best to provide a line of devices to meet these needs and provides that superior experience to our customers. We have provided a link to the Samsung Support Team if you are looking to explore additional options available to you. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't Buy, Pay the extra for Buds3 Pro
on July 26, 2024
Posted by: Gryphonbear
from Bloomsburg, PA
Expertise:Intermediate
Verified Purchase:Yes
Absolutely no bass and horrible fit. They fall out whenever I lean forward.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, July 30, 2024
Hey there Gryphonbear, thank you for your feedback on your Samsung Galaxy Buds3. We completely understand how valuable the fit of your device is to you every day. We have provided a link to an article to help you with the optimal placement of your earbuds. We have recommend performing a fit test while wearing the earbuds and connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you continue to have this experience or would like any assistance with your devices. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Hard to love
on July 28, 2024
Posted by: DYTEducator
Verified Purchase:Yes
I love the sound of these, but the fit is not it. They don't fit securely in your ear and you often don't feel them slipping until you've been disconnected from your media or phone call. I'm trying to live them, but they just may be a secondary pair of earbuds.
Response from Samsung USBy Social Commerce, August 1, 2024
Hey there DYTEducator, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3. We are happy to hear you are pleased with the audio quality of your earbuds, and we would love to help you maximize your usage of your device and get that ideal fit. We have provided a link to an article to help you with the placement of the earbuds for a good secure fit. We have also included a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Very short distance for connection
on September 10, 2024
Posted by: Gen Sierra
from Miami
Expertise:Intermediate
Very short distance for connection. I moved just a few steps away from my cellphone and it was disconnected immediately. 😕
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Gen Sierra, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how important the connection of your earbuds are to you every day. We have provided links to a few articles to help you troubleshoot the Bluetooth connection at your convenience. We have also provided a link to the Samsung Support Team to review additional options if this experience continues or you would like any assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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Written by a customer while visiting Samsung US
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