Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8
(2,018 Reviews)
Rating breakdown 2,018 reviews
5 Stars
1,034
4 Stars
324
3 Stars
242
2 Stars
157
1 Star
261
50%of customers recommend this product.
(
331 out of
662)
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
4
This product was good while it lasted
on August 22, 2025
Posted by: Scb1119
[This review was collected as part of a promotion.] Product worked well initially, but now buds won't charge.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Buds at a great price
on August 23, 2025
Posted by: Eddief1995
[This review was collected as part of a promotion.] The ear buds are great for the price. They sound amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Would not recommend.
on August 23, 2025
Posted by: Micheal
from Atlanta Ga
Expertise:Intermediate
These worked great for about 3 weeks, then randomly started to not hold a charge after 2-3 hours. Kept having issues getting either bud to start charging, would have to remove and reinsert multiple times until finally it would start to charge. Now neither bud will charge and the case light stays flashing red even when connected to usb-c.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, August 25, 2025
Thank you for sharing your experience with the Galaxy Buds3, Michael. We understand how frustrating this must be, and we're here to help you get back to enjoying your Buds3. To ensure optimal charging performance, please use the included USB cable with a Samsung-approved wall adapter, which is sold separately. It’s also important to check that the charging contacts inside the case and on the earbuds are clean and free from any debris. If you're still facing challenges, please take a moment to inspect both the case and the earbuds for any potential damage, as any damage can affect charging. Remember, if one earbud is damaged, the other may still charge. Keep in mind, Samsung offers a 12-month limited warranty for manufacturer defects. If you’d like even more coverage, consider Samsung Care+ for extended protection and additional support on eligible devices. If you continue to experience challenges, please reach out to Samsung Support directly. We're committed to helping you resolve this and ensuring your satisfaction with your Buds3. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Posted by: Robert
from california
Expertise:Intermediate
Verified Purchase:Yes
I think these have been the best version I have owned
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on September 2, 2025
Posted by: Suzy Q
I hate these ear buds. They won't stay in my ears. They turn off for no reason. They're so sensitive that if you turn your head they turn off.
Response from Samsung USBy R&R Team, September 3, 2025
Thanks for sharing your experience with the Galaxy Buds3, Suzy! Your feedback is crucial and we would like to address your concerns. If your buds are disconnecting a lot, it may be because of a weak Bluetooth connection or if they're not in your ears correctly. We also see that you may be having a hard time finding the right fit. Be sure to double-check that you're wearing them right. Look at the bottom of the earbuds for the L and R marks. The R bud goes in your right ear with the R facing you, and the L bud goes in your left ear with the L facing you. Make sure the microphone is angled toward your mouth, not straight down. You can also twist the buds a bit to find the best fit. Also, make sure your Bluetooth connection is strong and that your earbuds' software is updated. For more troubleshooting options regarding the disconnections, please check out the link attached. We want you to have the best experience with your Galaxy Buds3! If this continues, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
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Written by a customer while visiting Samsung US
Customer Rating
5
The sound 100% noise cancellation 100%
on September 3, 2025
Posted by: Chiquita
[This review was collected as part of a promotion.] My buds is all I need to tackle my daily routines work/ business. Putting them on at the beginning of the day to start the helps me get into a good mood and keeps my mind focused on the songs without interruption or distractions the noise cancelation on point and the AI keeps me organized and on top of the busy schedule and focus on my todo list and appointments.
Value
5
Response from Samsung USBy R&R Team, September 3, 2025
Thank you for your feedback about the Galaxy Buds3! It’s great to see that they help you manage your daily routines and keep you in a good mood. The noise cancellation feature is designed to help you focus on what you love without distractions, and we’re glad that the Galaxy AI assistance is keeping you organized with your schedule. If you have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Yousif
Verified Purchase:Yes
I last them the trucker not working, really I'm think to buy apply air pods.
Response from Samsung USBy R&R Team, September 3, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Yousif. We always love hearing from our valued customers. We see that you may be experiencing some challenges with your buds, and we'd like to help. To better assist you, we need to gather some additional information regarding what you are experiencing. Please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Derrick A
from Charleston South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Great sound, but doesn't really like to stay in ear when working out or doing activities.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Response from Samsung USBy R&R Team, September 3, 2025
Thank you for your feedback on the Galaxy Buds3, Derrick! It's reassuring to see that it sounds great to you! We also noted your concerns about them not staying in during workouts or activities. It's important to note that the Galaxy Buds3 are designed as open-type buds, which means they don’t have ear tips like our other traditional canal types. This design provides comfort and allows you to easily place them in your ears. To ensure the best fit, please check the bottom of the earbuds for the directional marks. The “R” should go in your right ear and the “L” in your left. When inserting them, angle the bud slightly so the microphone is pointing towards your mouth for optimal performance. We also recommend adjusting the fit by rotating them to find a position that feels secure and comfortable. We hope these tips work for you! If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US