Thanks for taking the time to share your feedback on the Galaxy Buds3, Jimmy. We take our customers' feedback seriously as we continue to make improvements. We understand that you had concerns about the earbuds not staying securely in your ears and the sound quality not meeting your expectations. The Samsung Galaxy Buds3 are designed for a dynamic audio experience, suitable for everything from phone calls to enjoying a new playlist during your morning workout. They utilize Seamless Codec to maintain high-quality streaming across devices, delivering audio up to 24bit/96kHz. With a new 11mm speaker and a 1.5x amp-enhanced diaphragm, these earbuds can elevate your sound from dull to vibrant. We highly recommend exploring the equalizer features for a more personalized audio experience. To customize your sound, open the Galaxy Wearable app on your mobile device, tap on Sound quality and effects, then select Equalizer. You can choose from various options or select Custom to make adjustments based on your preferences. Regarding fit, the Galaxy Buds3 are open-type earbuds, which eliminates the need for earbud tips. To use them, simply place the earbuds in your ears, checking for the directional markings on the bottom. You'll find an 'L' for the left bud and an 'R' for the right. Insert the R bud into your right ear with the R facing you and the L bud into your left ear with the L facing you. Adjust the angle slightly to ensure that the microphone on the bottom is pointing towards your mouth rather than straight down. You can further refine the fit by rotating the buds forward and backward until they feel comfortable. Thank you again for your feedback, and we hope this information enhances your experience with the Galaxy Buds3! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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