Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9
(2,454 Reviews)
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product.
(
343 out of
696)
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
3
Galaxy 3 bud pro
on April 13, 2026
Posted by: Moonwitch86
[This review was collected as part of a promotion.] Sound amazing, let's you hear your surroundings, however the battery life is awful.
Value
3
Response from Samsung USBy R&R, April 15, 2026
Hi there Moonwitch86,
We love hearing that the sound quality stands out and that you can stay aware of your surroundings. Your feedback on battery life highlights what matters most for longer listening sessions. While all Samsung earbuds are designed to last throughout the day, battery life and charging times can vary by model and usage. The Galaxy Buds3 provide up to 24 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. For more information on how to extend your battery life, please see the online article linked below. Thank you for being part of the Samsung family.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
We love hearing that the sound quality stands out and that you can stay aware of your surroundings. Your feedback on battery life highlights what matters most for longer listening sessions. While all Samsung earbuds are designed to last throughout the day, battery life and charging times can vary by model and usage. The Galaxy Buds3 provide up to 24 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. For more information on how to extend your battery life, please see the online article linked below. Thank you for being part of the Samsung family.
The battery life of your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS10001314/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
There good but not great
on April 13, 2026
Posted by: Elfrosa520
[This review was collected as part of a promotion.] Galaxy ai works great but the have a hard time picking up my voice when connected to my phone making it hard for me to use them.with the ai
Value
3
Response from Samsung USBy R&R, April 21, 2026
Hello Elfrosa520,
Thank you for sharing your concern. The Galaxy Buds3 are designed to work seamlessly with Galaxy AI features, including voice pickup and smart interactions. If you are experiencing issues with the microphone on your Galaxy Buds3 Pro, there are some troubleshooting steps you can try.
First, perform a voice recording using your Galaxy Buds to see if you can hear anything. If you can't hear anything, a good starting point is to restart your earbuds. If that doesn't work, you can reset them. To do this, open the Galaxy Wearable app, go to Earbuds settings, and select Reset. Follow the on-screen instructions to complete the factory reset process.
If you need further assistance, please reach out to our Samsung Support Team for additional help. Your feedback emphasizes the importance of clear communication in enhancing your experience. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your concern. The Galaxy Buds3 are designed to work seamlessly with Galaxy AI features, including voice pickup and smart interactions. If you are experiencing issues with the microphone on your Galaxy Buds3 Pro, there are some troubleshooting steps you can try.
First, perform a voice recording using your Galaxy Buds to see if you can hear anything. If you can't hear anything, a good starting point is to restart your earbuds. If that doesn't work, you can reset them. To do this, open the Galaxy Wearable app, go to Earbuds settings, and select Reset. Follow the on-screen instructions to complete the factory reset process.
If you need further assistance, please reach out to our Samsung Support Team for additional help. Your feedback emphasizes the importance of clear communication in enhancing your experience. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Good sound
on April 13, 2026
Posted by: Betterthanthatonefruit
[This review was collected as part of a promotion.] Galaxy ai good. Sounds good slips out a bit to often but other then that does its job
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The product is a great choice
on April 13, 2026
Posted by: SweetPea1023
[This review was collected as part of a promotion.] My Bud 3 have worked great for everything I've wanted to use them during. Just sometimes a little too sensitive. If not for that i would give them 5 star's
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love them but they fall out sometimes
on April 13, 2026
Posted by: Crigs48
[This review was collected as part of a promotion.] Sound good, everything works, very good product .
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty great buds
on April 13, 2026
Posted by: JBGalaxy
[This review was collected as part of a promotion.] There is no Galaxy AI involved with these earbuds but they work great for my workouts in the gym and I use them for calling as well. However sometimes the person I'm talking to can't hear me very well through them. Otherwise they have great sound quality on my end.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Audio experience at new level
on April 13, 2026
Posted by: SaltyMike
[This review was collected as part of a promotion.] Love that my Samsung Buds let's me multi-task, listen to multiple applications. And keep.my hands free. The new AI features allow me to use multiple input methods voice, and touch.
Looking forward to Galaxy AI integration.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic product
on April 13, 2026
Posted by: ElPipiripau
[This review was collected as part of a promotion.] Great sound, never disconnects. The ai makes it easy to use.
Value
5
Written by a customer while visiting Samsung US