Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
2 out of 5
2
bad sound
on July 28, 2024
Posted by: juanx2628
from Boston, Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
very poor sound quality, so dessapointed, the keep falling off my ears
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, August 1, 2024
Hi Juanx2628, we appreciate your feedback on your Samsung Galaxy Buds3. We would love nothing more than to help you troubleshoot the audio quality and fit of your earbuds and help you have the best experience possible. We have provided links to both an article to help you with the audio quality, and one to help you with the optimal placement for the ideal and secure fit. We have also provided a link to the full device manual and the Samsung Support Team. These resources can help you best align your device to your preferences, and get one on one assistance through chat. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
No wheres close to the pros
on July 27, 2024
Posted by: Yony
Verified Purchase:Yes
Side by side with the pro, these don't feel secure in your ear. And the noise cancelation is barely noticeable. Decent head phones but there is a huge difference in these and the pros
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 1, 2024
Hi Yony, thank you for your feedback on your Samsung Galaxy Buds3. We understand our customers have a range of needs, wants, and budgets for their chosen device, and our goal is to provide a range of devices and accessories to align with these requirements. We have shared a link to the full device manual to help you with the features and capabilities of your earbuds. We have also shared a link to the Samsung Support Team if you would like to discuss this matter further and explore options that are available to you. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
One of the best open ear type earphones
on July 27, 2024
Posted by: Riugh Diamond
from CA
Expertise:Intermediate
Verified Purchase:Yes
Was looking for open ear type earphones for my Galaxy fold 4. Samsung never had it before so I used all the different Chinese brands that are know for making quality earphones. But this beats them all. Really like the silver color too, it seems like Mercedes edition to me
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Fit in ear is awful
on July 27, 2024
Posted by: JMR55
Expertise:Intermediate
Verified Purchase:Yes
The sound is good when they stay put. I am not sure if it is the shape of my ears, but these don't stay in no matter how I adjust. The noise canceling is not good either. I should have got the Buds3 Pro.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, July 31, 2024
Hi there JMR55, thank you for your feedback on your Samsung Galaxy Buds3. We understand how important the fit of your earbuds is to you for your usage and enjoyment. We have provided a link to an article to help you troubleshoot the fit and find the optimal placement. You can perform a fit test while wearing your earbuds and connected to the Samsung Wearables App. Finally, we have provided a link to the Samsung Support Team if this experience continues and you would like to explore any potential options to resolve this matter. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing!
on July 27, 2024
Posted by: Hibiki
from San Francisco, CA
Expertise:Intermediate
Verified Purchase:Yes
I like the sound quality & that they dont hurt your ears after a few hours. I really love the seamless switching between devices!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not for everyone
on July 27, 2024
Posted by: Johnny
from Texas
Expertise:Expert
Verified Purchase:Yes
Hurts my ears the way it fits. I prefer tap functions sharer than pinch function
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, July 31, 2024
Hi Johnny, thank you for your feedback on your Samsung Galaxy Buds3. We would love to help you with the fit and comfort of your earbuds. We have provided links to an article to help you with the placement for the most secure and comfortable fit, the full device manual, and the Samsung Support Team. These resources together can help you not only with the fit but with the pinch settings as well, and the Samsung Support Team can offer additional troubleshooting if these experiences continue and you would like to discuss them further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Weak fit
on July 27, 2024
Posted by: Ejrgl
from Glendale, Az
Expertise:Beginner
Verified Purchase:Yes
They do not fit tigthly so they fall off quite easily.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, July 31, 2024
Hey there Ejrgl, thank you for your feedback on your Samsung Galaxy Buds3. We know how valuable the ideal fit of your earbuds is to you every day during usage. We would love to help you with the fit of your earbuds, and we have provided a link to an article to help you in this matter. We also recommend performing a fit test with your earbuds while connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team to help you if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great upgrade from buds pros
on July 27, 2024
Posted by: David
from Eugene, OR
Expertise:Intermediate
Verified Purchase:Yes
Absolutely love them. Traded up from my buds pros and I couldn't be happier. I Love the sounds quality and and they fit perfect. I have zero issues with them falling out and I do a physical job and they've stayed very well.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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