Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,002 Reviews)
Open Ratings Snapshot
Rating breakdown 2,002 reviews
5 Stars
1,021
4 Stars
323
3 Stars
241
2 Stars
157
1 Star
260
50%of customers recommend this product. 
(
330 out of 661
)
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Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
1 out of 5
1
Horrible Product
on July 20, 2025
Posted by: BobW
Horrible experience. Just months after purchasing, the right bud stopped chasing. Read some blogs on what to do. Most said, press it down. That worked for a few, I've cleaned every thing, reset.... All of it! NOW, the left bud will only charge to 47%! Frustrating!
Response from Samsung USBy R&R Team, July 21, 2025
Thanks for reaching out to us, Bob. We hate to see that your buds have not been able to charge your buds properply and one of them won't charge at all. We see that you've already begun troubleshooting, but we’d like to go through a few more steps with you. First, please ensure you are using an approved charger. Be sure to use the included USB cable and a Samsung-approved wall adapter (sold separately). Additionally, inspect the case, earbuds, and charger for any signs of damage. Samsung offers a 12-month limited warranty for manufacturer defects. You may also consider adding extra protection with Samsung Care+ for eligible devices, which provides extended coverage and support. If the situation continues, we will need to investigate further. Please reach out to us at Samsung Support so we can assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
worst
on September 25, 2025
Posted by: kasra
Expertise:Expert
Do not even trash your money on these. Worst quality sound and it is not just worth a penny
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R, October 2, 2025
Greetings kasra, Thank you for reviewing your Galaxy Buds3. Sound quality is essential for the best experience, whether you're listening to music, podcasts, or gaming. The Galaxy Buds3 offers various modes and features to customize your sound. You can fine-tune frequencies and optimize sound settings through the Galaxy Wearable app. Check the link below for guidance on achieving the ideal sound quality. We appreciate your feedback and thank you for choosing Samsung. Optimize your sound experience with Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001321/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor design
on September 30, 2025
Posted by: Vals
I don't like these -
1. They keep falling out, touch you face and they are on the floor, I don't even see how you can work out in them. You have to constantly readjust
2. Control on them is finicky - hate it
3. Expensive!
4.noise cancelling awful can't even use the feature
My bud live lasted over 3 years of heavy use
Response from Samsung USBy R&R, October 2, 2025
Hey Vals, Thanks for sharing your experience with your Galaxy Buds3! Comfort and fit are key, especially during workouts — the last thing you want is for them to fall out. The Galaxy Buds3 have a unique open-type design without ear tips, so fitting them properly is important. To start, place them in your ears and look for the directional marks at the bottom: an L and an R. Insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Slightly angle the blade so the microphone points toward your mouth. Adjust by rotating forward or backward until they feel secure. Although different in design, they offer a secure fit when positioned correctly. For more details, see the article linked below on how to wear your Galaxy Buds3, and don’t hesitate to contact our Samsung Support Team if you have questions. We value your presence in the Samsung community. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
I do not like them
on October 6, 2025
Posted by: Rays
from Florida
Expertise:Expert
Verified Purchase:Yes
They do not stay in my ear and the volume is extremely log when talking on the phone. I expected more and am highly disappointed.
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R, October 7, 2025
Hey Rays, \nThank you for sharing your experience with your Galaxy Buds3. Properly wearing your earbuds is important for several reasons: it improves sound quality, increases comfort, and ensures they stay in place. An improper fit can cause discomfort, sound leaks, and a higher chance of falling out. No one wants to lose an earbud, especially during activities like jogging, so make sure they fit well. The Galaxy Buds3 are open-type earbuds, not canal-type, so they lack ear tips. To start, simply place them in your ears. On the bottom of each, look for the directional marks—L and R. Insert the R earbud into your right ear with R facing you, and the L into your left ear with L facing you. Slightly tilt the blade so the microphone points toward your mouth, not straight down. You can fine-tune the fit by rotating the earbuds until they feel comfortable. For more tips on achieving the perfect fit, see the linked resource below. We appreciate your feedback and thank you for being part of the Samsung community!\nHow to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE\nhttps://www.samsung.com/us/support/answer/ANS10003519/\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Didnt like
on October 11, 2025
Posted by: NO NAME
Expertise:Expert
Verified Purchase:Yes
Didn't like the fit & the controls on them were difficult to use they were returned for me my old galaxy buds 2 fit better & continue to use them
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R, October 15, 2025
Hi there,
We appreciate your feedback on the Galaxy Buds3. The design has been reimagined for a sleeker look and improved control experience while maintaining Samsung’s signature premium sound quality. Your comments about comfort help us continue to enhance how each generation of Galaxy Buds fits naturally into everyday use—balancing innovation, comfort, and style. The Galaxy Buds3 are open-type earbuds rather than canal types, so they do not have earbud tips. To get started, simply place them in your ears. Check the bottom of the earbuds for directional marks; you'll see an L and an R. Insert the R earbud into your right ear with the R facing you, and insert the L earbud into your left ear with the L facing you. Angle the earbud slightly so that the microphone on the bottom points toward your mouth rather than straight down. You can rotate the earbuds forward and backward until the fit feels right. Please see the article linked below for more tips on achieving a good fit with your Galaxy Buds3. Thank you for your feedback. We value your presence in the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/

-Ty

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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Galaxy Bud3
on November 6, 2025
Posted by: Aaronyouth
For me this is a waste of money. I am fun if Samsung I love the beans bud I wanted to try this but it probably the worst decision. This bud can't stay in my ears no matter how I try to adjust it. I even lost it while in my ear without realizing it luckily after searching for it I found it. I have had this for less than two weeks. I think I am going to return it!! I will not recommend it
Response from Samsung USBy R&R, November 13, 2025
Ahoy Aaronyouth,

Thank you for sharing your experience with the Galaxy Buds3. It’s evident you intended for these to fit seamlessly into your daily routine, especially since you already enjoy Samsung products. Fit varies greatly from person to person, and your feedback highlights how different ear shapes interact with the lightweight, open-style design. The Galaxy Buds3 are meant to offer clear sound, quick pairing, and a sleek appearance that many users appreciate once they find the most natural placement. They are designed to remain lightweight while delivering the distinctive Galaxy clarity and balance. Many users have discovered comfortable ways to wear them that also provide excellent audio quality. Be sure to check out our article on how to wear your Galaxy Buds3 linked below. Your insights contribute to ongoing discussions about comfort and design, helping future users understand how fit can vary. Thank you for being part of the Samsung community.

How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/

-Ty

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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Galaxy buds3
on February 27, 2025
Posted by: Rob sole
from Bronx
Expertise:Expert
Verified Purchase:Yes
Falls out of ear constantly wish I have gotten the pros
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 5, 2025
Thank you for sharing your experience with the Galaxy Buds3, Rob. It's always great to hear from our valued customers and get insights from you. Regarding the fit, we understand that finding the right size is essential for comfort and sound quality. The Galaxy Buds3 are designed as open-type buds rather than canal types, so they do not have earbud tips. To get started, simply place the buds in your ears and check the bottom of each earbud for directional marks—they will indicate "L" for left and "R" for right. Insert the right (R) bud into your right ear with the "R" facing you, and the left (L) bud into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels comfortable. We hope that these tips help enhance your experience with the Buds3. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't stay in ears
on March 1, 2025
Posted by: KPJR
from New Orleans LA
Expertise:Intermediate
Verified Purchase:Yes
All the ear Buds I own. This the worst ones. The main thing I don't like is it falls off your ears easily!!!
No, I would not recommend this to a friend.
Features
2 out of 5
2
Response from Samsung USBy R&R Team, March 11, 2025
Hi KPJR! Thank you for sharing your thoughts on the Galaxy Buds3. The Buds3 are thoughtfully designed as open-type buds rather than canal types, which means they provide a more natural listening experience without the need for earbud tips. To get started, simply place the buds in your ears and pay attention to the directional marks at the bottom, which indicate L for left and R for right. Position the R bud in your right ear with the R facing towards you, and do the same for the L bud in your left ear. For optimal use, angle the microphone slightly so that it points towards your mouth. This helps enhance your call quality and voice recognition. Adjusting the fit is easy; just rotate the buds forwards and backwards until they feel just right for you. This personalized fit ensures that you get the best audio experience possible. We hope you enjoy your Galaxy Buds3 and all the features they offer! If you ever have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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