Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
5 out of 5
5
Love them
on July 31, 2024
Posted by: Scrapsworld
from Ponte Vedra, FL
Expertise:Intermediate
Verified Purchase:Yes
Great sound, features and comfort. Easy to setup and the features are straightforward.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great sound
on July 31, 2024
Posted by: Enrique
[This review was collected as part of a promotion.] They are very comfortable and graet sound..... .......
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Product - Buds3
on July 31, 2024
Posted by: Victor
Verified Purchase:Yes
Great product, took me some time to get use to the buds but now they are my go to pair. I highly recommended it plus Samsung took my old buds and gave me a great discount
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Right earbud stopped working
on July 31, 2024
Posted by: StepD
from Mississippi
Expertise:Intermediate
I've had these buds since July 27th and will be returning. They sound great when they work and phone calls can be heard clearly from the receiving end. My problem is that my right earbud stopped working and won't connect. I've done all the usual trouble shooting and will return these.
Response from Samsung USBy Social Commerce, August 8, 2024
Hi there StepD, we appreciate you sharing your experience with your Samsung Galaxy Buds3 with us. We completely understand how important your earbuds are to you on a daily basis for your phone calls and listening to your favorite media. We have provided a link to two articles to help you with additional troubleshooting steps. We have also shared a link to the Samsung Support Team and your warranty information if these resources do not help you resolve this matter. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Exceptional successor to the Buds Live
on July 31, 2024
Posted by: Preston
[This review was collected as part of a promotion.] I prefer an open ear bud for long phone calls. While I appreciated the Buds Live open ear style, I like the Buds 3 blade design much better. They're much more comfortable in the ear for long term wear. The audio quality in and out is also exceptional! People on the phone with me can't hear any background noise, and say they can hear me quite clearly in noisy environments. These Buds are awesome!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The new buds 3
on July 30, 2024
Posted by: Nana967
[This review was collected as part of a promotion.] I added the new buds 3 when I upgraded my watch. I always had issues with other buds staying in my ears. I have no issues with these. The sound and fit are prefect. I like the features and how they function with my devices.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing!
on July 30, 2024
Posted by: Daniel Hill
Expertise:Intermediate
Verified Purchase:Yes
They sound and look awesome! And I am super glad that they added the stem design
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not a great fit, bad anc
on July 30, 2024
Posted by: Matt N
from Mckinney, texas
Expertise:Intermediate
Verified Purchase:Yes
Still not a great fit. I swapped from the buds pro 2 to the buds 3 and now the right ear bud will fall out. Also the anc on the buds 3 hardly helps but that is to be expected with open ear buds
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, August 8, 2024
Hi there Matt N, we appreciate you sharing your feedback on your Samsung Galaxy Buds3. We understand how important specific features of your earbuds are to you every day. We would be happy to help you with the fit and audio quality of your earbuds. We have provided a link to an article that will help you with the optimal placement of your earbuds. We have also provided a link to an article to help you with the ANC setting of your earbuds. We have lastly, provided a link to the Samsung Support Team if these experiences continue or you would like to explore all options available to best align to your preferences. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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