Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.9 out of 5
3.9
(2,167 Reviews)
Open Ratings Snapshot
Rating breakdown 2,167 reviews
5 Stars
1,112
4 Stars
348
3 Stars
256
2 Stars
173
1 Star
278
49%of customers recommend this product. 
(
343 out of 696
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
2 out of 5
2
Buds too big for ear
on June 28, 2025
Posted by: CalebL
[This review was collected as part of a promotion.] They don't fit in my ears and easily fall out. The material is too smooth and doesn't grip
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 30, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, Caleb. We love getting insights from our customers. We hate to see that you've had difficulty getting your buds to fit properly. The Galaxy Buds3 are open-type earbuds and do not have silicone tips. To get started, simply check the bottom of each earbud for directional marks, where you will see "L" for left and "R" for right. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. Angle the earbud slightly so that the microphone points toward your mouth instead of straight down, and adjust the fit by rotating the earbuds forwards and backwards until they feel comfortable. We hope this helps! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Do not work great
on June 28, 2025
Posted by: Daniel
Verified Purchase:Yes
They work okay, but the right ear bud refuses to connect.
Response from Samsung USBy R&R Team, June 30, 2025
We appreciate your honest feedback on the Galaxy Buds3, Daniel. Your feedback is invaluable as we continue to make improvements. We see that you may be facing some challenges getting your right bud to connect to your device. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We recommend checking out the link attached for troubleshooting options to help you resolve this. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111318/#:~:text=Restart%20the%20earbuds.%20Put%20the%20buds%20back,then%20try%20to%20connect%20the%20earbuds%20again.
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Airpods? Heh, yeah right!
on June 29, 2025
Posted by: Stan
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Epic Sound. Seems like Samsung actually understands sound. Better than Airpods. Nuff said.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love my earphones it loud and have great sound
on June 30, 2025
Posted by: Jmoney
[This review was collected as part of a promotion.] The best earphones i ever had and I love the AI feature that available thru my buds
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This producy is great!
on June 30, 2025
Posted by: Lilo30
[This review was collected as part of a promotion.] I love my ear buds!! They have amazing sound quality and are perfect to use when studying. They are nice and compact, which make them easy to carry around. I love the surround sound they have. Make me really feel into my music and movies.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
This product is not good
on June 30, 2025
Posted by: Obadeh
[This review was collected as part of a promotion.] When buying the buds were very excellent, the sound is clear, no noise, but soon it changed and became bad, Bluetooth stops working, suddenly and back , as well as the microphone and the headset stop working and then re-suffer a lot when receiving a call or making a call through the buds .
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 1, 2025
Thank you for sharing your experience with the Galaxy Buds3, Obadeh. It’s great to seevthat you enjoyed the clear sound quality initially. We understand how disappointing it can be if the Bluetooth connection and if the buds fail during calls. We want to ensure you get the most out of your Galaxy Buds3, so we will be adding links to help you in resolve the challenges you’ve mentioned. If this continues, please remember that Samsung offers a 12-month limited warranty for manufacturer defects, and you also have the option to consider Samsung Care+ for additional coverage and support. If you have any further concerns or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/ (Bluetooth Connection)
https://www.samsung.com/us/support/troubleshooting/TSG01111323/ (Mic Audio)
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sounds good to me!!!
on July 1, 2025
Posted by: SpacedaGod
[This review was collected as part of a promotion.] I bought these specifically for the ai features, specifically translation. I live in Manhattan and every day have the opportunity to use this. I was shocked at how well it works. Then the noise canceling feature blocks sound without even having anything playing I literally was amazed. The battery on these buds lasts so long that I've yet to have them die on me.
I would recommend these for anyone looking to get new headphones.
The clean sound and deep rich tonality is exquisite. I couldn't be happier.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Ear buds 3
on July 2, 2025
Posted by: MrC0929
[This review was collected as part of a promotion.] This ear buds sound great, good quality, the problem is so easy to dropped. The IA for translate not working properly, give to you a distorted translation.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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