Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
1 out of 5
1
Uncomfortable!
on August 2, 2024
Posted by: Sergio
from Los angeles
Expertise:Intermediate
Very uncomfortable and would not stay in my ear. Had to return.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 9, 2024
Hi there Sergio, thank you for sharing your thoughts about your Samsung Galaxy Buds3 with us. We understand how important the fit of your earbuds is to your overall enjoyment and uninterrupted listening experience. We hope you have found earbuds that give you the secure fit you are seeking. We have provided a link to the Samsung Support Team if you have questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the sound
on August 2, 2024
Posted by: Saxplayr525
Fit better than I expected and crisp sound. Doesn't bother my ears
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I am a fan
on August 2, 2024
Posted by: Mannyb26
[This review was collected as part of a promotion.] I love how this buds feel. They are not uncomfortable and they don't hurt my ears. With these Galaxy AI, Google Assistant and Bixby wake up at the instant and recognize what I say right away.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not great
on August 2, 2024
Posted by: Leon
from San Fernando, ca
Expertise:Intermediate
Verified Purchase:Yes
Uncomfortable hurts ear. Im 6ft and i have pretty big ears.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 9, 2024
Hi there Leon, thank you for sharing your thoughts about your Samsung Galaxy Buds3 with us. We would love to help you with the fit of your earbuds if you would like, and we have provided a link to an article below for your convenience. We also recommend doing a fit test with your earbuds while connected to the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team. You can work wtih them directly through chat to review options to resolve this matter. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome
on August 2, 2024
Posted by: Jobp
Verified Purchase:Yes
Nice quality and perfect sound also when I talk the person doesn't listen any background noise I love it
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
I would like a new version of Galaxy Buds Live ple
on August 1, 2024
Posted by: Krzysztof
from Chicago, IL
Expertise:Beginner
Verified Purchase:Yes
Sound is good but when I move they fall out of my ears, unlike galaxy buds live, I don't have this problem with them. so please release a new version of Galaxy Buds Live.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
4 out of 5
4
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, August 9, 2024
Hey there Krzysztof, thank you for your feedback on your Samsung Galaxy Buds3. We would love to help you troubleshoot the fit of your earbuds. We have provided a link to an article to help you with the placement of these redesigned earbuds. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues with your earbuds and you would like assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Dont buy
on August 1, 2024
Posted by: Teawanda J
Verified Purchase:Yes
Sound is great but they are not comfortable at all. They kept falling out. Just felt weird
Response from Samsung USBy Social Commerce, August 9, 2024
Hi Teawanda J, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how important the fit and comfort of your earbuds is to you every day. We have shared a link to an article to help our customers with these redesigned earbuds. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance with the comfort of your earbuds. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Defective headphones
on August 1, 2024
Posted by: Justin
Verified Purchase:Yes
They do not fit properly in my ears, also the right side dies faster then the left side. As well as inconsistent charging
Response from Samsung USBy Social Commerce, August 9, 2024
Hey there Justin, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3. We would love nothing more than to help you with the fit and battery of your earbuds. We have provided a link to an article to help our customers with this new design and placing them comfortably in your ears. We have also shared a link to an article to help you with the battery of your earbuds. Lastly, we have provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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