Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,018 Reviews)
Open Ratings Snapshot
Rating breakdown 2,018 reviews
5 Stars
1,034
4 Stars
324
3 Stars
242
2 Stars
157
1 Star
261
50%of customers recommend this product. 
(
331 out of 662
)
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Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
2 out of 5
2
Bad Fit
on June 18, 2025
Posted by: Ree1
from Edina, MN
Expertise:Intermediate
The earbud doesn't stay firm in the ear. The sound is good, but the battery life is not the best.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 19, 2025
Hi Ree! Thank you for sharing your thoughts on the Galaxy Buds3! We understand how important a secure fit and battery life are for getting the most out of your listening experience. To help you achieve a firmer fit, we’ve put together some tips that can make a big difference. You can check out this link at the end of the response for guidance on getting the best fit with your earbuds. Additionally, to maximize battery life when you're on the go, here are a couple of adjustments you can make. When you're not using your earbuds, be sure to store them in the charging case and keep the cover closed. This will help maintain their charge. Adjusting your notification settings through the Galaxy Wearable app on your connected phone (or the Galaxy Buds app if you're using iOS) can also help conserve battery power. With these simple tweaks, you'll be able to enjoy the sound quality you love while extending battery life when you need it most. If you have any other questions or need further assistance, feel free to reach out to us at Samsung Support! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Nice color
on June 18, 2025
Posted by: Q T pie
Verified Purchase:Yes
Pretty in appearance , but they dont stay in the ear how did these pass any inspection. I have special money on headphones i can barely wear because they are on the floor not in the ear.
No, I would not recommend this to a friend.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 19, 2025
Thank you so much for your feedback. We’re more than happy to see that you love the appearance of the Galaxy Buds3. We want you to enjoy them to the fullest, and we understand how frustrating it can be when they don’t stay in place. We encourage you to check out the link attached that offers tips on how to achieve the best fit with your Buds3. We hate to see that you haven't been able to enjoy them completely, and we're here to help! If you have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
High hopes big disappointment
on June 19, 2025
Posted by: KJisme
Expertise:Expert
Sound quality is poor the fit in the ear is uncomfortable and battery life is beyond subpar. Bought less than a month ago and i get about 2 hours out of listing before the batteries are needing charged.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 19, 2025
Hi KJisme! Thank you for sharing your feedback about the Galaxy Buds3. We appreciate your input and want to ensure you have the best listening experience possible. To help with the fit, we recommend checking out our helpful guide below, which provides tips on finding the right ear tip size, as a snug fit can significantly enhance sound quality. Regarding battery life, a couple of adjustments can help you conserve power. When you’re not using the earbuds, make sure to keep them in the charging case with the cover closed. Additionally, you can adjust your notification settings in the Galaxy Wearable app on Android or in the Galaxy Buds app on iOS to extend battery life. Lastly, be sure to check for any software updates available for your earbuds, as these can improve performance. We hope these tips enhance your experience with the Galaxy Buds3, and if you have any more questions or need further assistance, please feel free to reach out to us at Samsung Support! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great choice glad I went with these!
on June 21, 2025
Posted by: Terrance
from Garner NC
Expertise:Intermediate
Verified Purchase:Yes
Love my new ear buds, fit great and sound quality is amazing!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
To big for my ears
on June 21, 2025
Posted by: Kupkakejlyn
[This review was collected as part of a promotion.] I purchased the buds liking the new design that are similar to other earbuds only to discover the buds are to big for my ears. They are also very sensitive to touch. I am constantly hanging up on people when trying to adjust the ear buds. The are always falling out and causing me to ask the person to repeat them selves as they cut out when removed from the ears or falling out. Very frustrating for both parties involved.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 23, 2025
Thank you for sharing your honest experience with the Galaxy Buds3. We understand that finding the right fit is crucial for enjoying your earbuds, especially since the Galaxy Buds3 feature an open-type design instead of traditional canal-type buds. This means they don't come with ear tips, making it easy to get started by simply placing them in your ears. To help you achieve the best fit, please check the bottom of the earbuds for directional marks; you will see an 'L' for the left and an 'R' for the right. Insert the R bud into your right ear with the R facing you and the L bud into your left ear with the L facing you. You can adjust the buds by gently rotating them forwards and backwards until they feel comfortable. We truly want you to have the best experience, and we hope these tips help. If you have any more questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very easy to use
on June 26, 2025
Posted by: LoveSammy
[This review was collected as part of a promotion.] These earbuds were really simple to set up with my phone. They fit comfortably in my ears and don’t fall out, even when I’m walking around or cleaning the house.The sound is really good—music and podcasts both sound clear and nice. Calls are easy too, and people say they can hear me well when I talk.One thing I was surprised about is the Galaxy AI feature in the Buds3. I didn’t know headphones could be this smart! The AI can help translate conversations if I’m talking to someone in a different language, and it even tells me helpful things, like reminders or notifications, without me looking at my phone. It’s like having a little helper in my ears.I also love that the Buds3 turn on and connect right away when I take them out of the case. The battery lasts a long time
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Buds too big for ear
on June 28, 2025
Posted by: CalebL
[This review was collected as part of a promotion.] They don't fit in my ears and easily fall out. The material is too smooth and doesn't grip
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 30, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, Caleb. We love getting insights from our customers. We hate to see that you've had difficulty getting your buds to fit properly. The Galaxy Buds3 are open-type earbuds and do not have silicone tips. To get started, simply check the bottom of each earbud for directional marks, where you will see "L" for left and "R" for right. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. Angle the earbud slightly so that the microphone points toward your mouth instead of straight down, and adjust the fit by rotating the earbuds forwards and backwards until they feel comfortable. We hope this helps! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Do not work great
on June 28, 2025
Posted by: Daniel
Verified Purchase:Yes
They work okay, but the right ear bud refuses to connect.
Response from Samsung USBy R&R Team, June 30, 2025
We appreciate your honest feedback on the Galaxy Buds3, Daniel. Your feedback is invaluable as we continue to make improvements. We see that you may be facing some challenges getting your right bud to connect to your device. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. We recommend checking out the link attached for troubleshooting options to help you resolve this. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111318/#:~:text=Restart%20the%20earbuds.%20Put%20the%20buds%20back,then%20try%20to%20connect%20the%20earbuds%20again.
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Written by a customer while visiting Samsung US
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