Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
2 out of 5
2
Not fit ear exactly
on September 14, 2024
Posted by: Galaxy Buddy
Verified Purchase:Yes
Falling out very easy from ear.Exactly for home work not for outside may lost easily.
Response from Samsung USBy Social Commerce, September 17, 2024
Hey Galaxy Buddy, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3. We understand how important the fit of your earbuds are to you every day, and we have some great resources to help you with the fit. We have provided a link to an article to highlight the ideal placement, and recommend performing a fit test while connected to the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you have additional questions or continue to experience any frustrations with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice little ear buds
on September 13, 2024
Posted by: Sherry
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
Like way better then bean, but if you have a smaller ear canal will be kinda hard to keep in ear, I have push them in alittle after a while gets kinda uncomfortable, wish I got the pros. But, sounds great.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
These would not stay in my ears
on September 13, 2024
Posted by: Michaer
from Portland, OR
Expertise:Intermediate
Verified Purchase:Yes
These sound good but really don't fit in my ears in most positions for any amount of time. They didn't work for the gym, but also didn't work while walking the dog or around my house doing chores with my head upright.
I returned them for the pro version, which fits fine around the house at least.
Response from Samsung USBy Social Commerce, September 16, 2024
Hi there Michear, we appreciate your feedback on your Samsung Galaxy Buds3. We know the fit of your earbuds is a crucial factor to your enjoyment and usage for a range of activities. We have provided a link to an article that highlights the optimal placement of the earbuds for an ideal fit. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App with your earbuds at any time you experience this frustration. We have lastly shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Finally the style of earbud I've been waiting for.
on September 13, 2024
Posted by: Brent
from UT
Expertise:Intermediate
Verified Purchase:Yes
These are comfortable and a great alternative to the IEM style which don't fit or work for some people. Great battery life on both the earbuds and case and the Samsung Wear controls are easy to change and learn. These are what I've been waiting for Samsung to make, and now that they're here they do not disappoint.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible fitment!
on September 13, 2024
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
Terrible fitment, when the earbuds refuse to stay in place it's difficult to critique the sound, do better Samsung
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 16, 2024
Hi there John Skevo, thank youf or your feedback on your Samsung Galaxy Buds3. We completely understand that the secure fit of your earbuds is vital to your enjoyment and continued usage of the device. We have provided a link below to an article to help you with the ideal placement for a secure fit, and recommend following up with a fit test conducted in the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if these resources do not help you resolve this matter. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Mr
on September 12, 2024
Posted by: Aristomilo
from New York
Expertise:Beginner
I bought this month ago and am enjoying it so is a good thing
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Average Buds Could be better
on September 12, 2024
Posted by: Thinkvizion23
from Atlanta GA
Expertise:Expert
Verified Purchase:Yes
They are not loud enough reverted back to my Bud Fe better bass better sound indeed
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, September 16, 2024
Hello Thinkvizion23, thank you for your feedback on your Samsung Galaxy Buds3. We understand how important the volume and audio quality of your earbuds are to you on a daily basis. We have provided a link to an article to help you with the volume of your earbuds. We have also shared a link to the full device manual to help you with the different audio settings to enhance the bass, and another to the Samsung Support Team. These experts can offer additional assistance if this experience continues or answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible
on September 12, 2024
Posted by: Joe C
from Port St Lucie, FL
Expertise:Expert
Verified Purchase:Yes
It's a terrible design and constantly falling off my ears.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, September 13, 2024
Hi Joe C, thank you for sharing your feedback on your Samsung Galaxy Buds3. We would love to help you troubleshoot the fit of your earbuds and help you have the best experience possible. We have provided a lihnk to an article to help you with the placement of your earbuds. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if you would like to discuss this experience further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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