Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,018 Reviews)
Open Ratings Snapshot
Rating breakdown 2,018 reviews
5 Stars
1,034
4 Stars
324
3 Stars
242
2 Stars
157
1 Star
261
50%of customers recommend this product. 
(
331 out of 662
)
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Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
1 out of 5
1
Just slides out
on May 31, 2025
Posted by: RTP 25
from United States
Expertise:Intermediate
They okay if your not moving around!. They fall out your ear to easy. The sound is good and clear but they won't stay put!
Features
2 out of 5
2
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 2, 2025
Thanks for taking the time to share your thoughts on the Galaxy Buds3. We're elated to see that you are impressed with the sound quality, but we want you to enjoy every aspect of your buds. The Galaxy Buds3 are designed as open-type buds rather than canal-type ones, which means they don’t have ear tips. To ensure the best fit, we recommend paying attention to the directional marks on the bottom of the earbuds. You'll find an "R" for the right bud and an "L" for the left. When you insert them, make sure to place the "R" bud in your right ear with the "R" facing you, and do the same for the "L" bud in your left ear. For a comfortable fit, try angling the earbuds slightly so that the microphone on the bottom points toward your mouth rather than straight down. You can also adjust the buds by rotating them forwards and backwards until they feel just right. We hope these tips help you get a better fit with your buds! If you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not very good
on June 2, 2025
Posted by: Chris910
[This review was collected as part of a promotion.] These galaxy buds3 are not to comfortable, they keep sliding out of my ears. After about 4 months one ears volume became very low, so that leaves only one ear working correct. I think the design of these which are like air pods are not to great maybe I should have went with the buds3 pro.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 3, 2025
Hi Chris! Thank you for sharing your experience with the Galaxy Buds3. It sounds like you’ve had some challenges with fit and sound volume, and we're here to help. Finding the right fit can really enhance your experience, so trying a different way of wearing the earbuds might help. For the low volume in one ear, there are a few things that could be at play. Checking for any dust or debris is a great first step, and keeping your software updated can also make a difference. Sometimes, low battery levels can affect sound quality too. We’ll include some links to help you find a better fit and address the audio balance. We want you to enjoy your Galaxy Buds3 to the fullest! If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/ (sound volume)
https://www.samsung.com/us/support/answer/ANS10003519/ (how to wear your buds)
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Wouldn't Recommend
on June 5, 2025
Posted by: Screeching Loud
from Fort Worth Tx
Expertise:Intermediate
Everything was going good until I started working with a drill.. Anything pertaining to a drill bit being used and screaming will sound 10x's worse on these earbuds.. I literally had to snatch them out of my ear because of the loud feedback from the drill it that I was getting. It has cause my ear to hurt on a weekly basis.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 5, 2025
Thank you for sharing your experience with the Galaxy Buds3. We hate to hear that you had such a frustrating time while using them with the drill. It may be happening because when the Active Noise Canceling or Ambient Sound features are enabled, the sub-microphone picks up the noise from the drill, which causes the loud feedback you described. This can definitely be overwhelming, especially in a noisy environment. Try disabling these features the next time you use the drill. When putting the earbuds on, if you happen to touch or cover the area around the sub-microphone, it can sometimes lead to unexpected noises like beeping or howling. We recommend adjusting them to ensure they’re snug but not pressing against the microphone area. We genuinely hope this helps you enjoy the benefits of the Galaxy Buds3 without discomfort. Your feedback is invaluable, and we’re always looking to improve the experience for our users. For any further questions or concerns about this, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
These does not hurt your ears.
on June 7, 2025
Posted by: Autumn
[This review was collected as part of a promotion.] Galaxy AI gets my vote on the best ear buds. I can listen to them without hurting my ear holes.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Noise canceling feature is good.
on June 10, 2025
Posted by: SamZoom
[This review was collected as part of a promotion.] Good sound - Noise canceling feature is good.
Comfort: Many users find the Buds3 comfortable to wear, even for extended periods.
Sound Quality: The sound quality is generally considered good, with solid bass and good separation of instruments.
AI Features: The Buds3 offer AI-powered features like voice controls, real-time translation, and notifications, which some users appreciate.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Exponential upgrade from airbuds
on June 12, 2025
Posted by: Kingkoopa
[This review was collected as part of a promotion.] GalaxyPro Buds 3: Fantastic sound, comfy fit! ANC is impressive, calls are clear, and the new design feels great.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 13, 2025
Hi Kingkoopa! We love to see that you're enjoying the Galaxy Buds3! It’s fantastic to know that the sound quality, comfortable fit, and impressive Active Noise Cancelling are enhancing your listening experience. We designed these features with our customers in mind, and it’s exactly the kind of experience we strive to deliver. If you have any questions or need assistance, please don’t hesitate to reach out to Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
So disappointing
on June 13, 2025
Posted by: Michelle
from California
Expertise:Expert
Verified Purchase:Yes
I find the design of the Galaxy Buds3 to be far inferior to the Galaxy Buds2 for the following reasons:
First of all, the feel of the fit in the ear on the Buds3 is much worse. It doesn't feel as secure in my ear and I don't like the danging bit, which the Buds2 did not have. The Buds2 fit much more snugly and securely in my ear.
Second, related to the fit issue, the noise cancelling feature on the Buds3 does not work nearly as well as the noise cancelling on the Buds2. This is a HUGE downside for me as I really appreciate the noise cancelling feature and it's super ineffective on the Buds3. The Buds2 were also much better in this regard, and this feature is very important to me.
Third, the controls for pausing / next track / previous track worked SO MUCH BETTER on the Buds2, because with those I just tapped on the bud to activate them. Because the Buds3 require squeezing the dangling bit to use this feature, I feel like doing that repeatedly tends to somewhat dislodge them / adjust the fit, which again is far inferior to the way it worked with the Buds2 (which were not physically dislodged by being tapped). The tactile sensation of squeezing the dangling part (which has hard, triangular edges) also just doesn't feel good at all.
Also, although minor, I really liked that I could buy the Buds2 in lavender color, but only white and grey are options for the Buds2. This point alone wouldn't be a dealbreaker for me, but it's just another reason the Buds3 are worse than the Buds2.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 13, 2025
Thank you for sharing your detailed thoughts on the Galaxy Buds3 Pro, Michelle! We truly appreciate your feedback, especially regarding the fit and noise cancellation. We want to highlight the new blade-style design of the Buds3 Pro, which not only enhances the look of the earbuds but also improves the touch controls. Our new Pinch and Swipe Control system is designed to make managing your music and calls smoother than ever. You can easily pinch to play or pause your music, switch between Active Noise Cancelling (ANC) and Ambient modes, and swipe to adjust the volume, all while keeping the buds securely in place during use. For noise cancellation, we’ve incorporated Adaptive Noise Control powered by Galaxy AI. This technology optimizes the strength of the Active Noise Cancelling based on your environment, ensuring you get the best balance between reducing distractions and being aware of important ambient sounds whenever needed. We’re committed to improving your audio experience, and we hope you’ll give the Galaxy Buds3 Pro another look to see how these improvements might address your concerns! If you have any further concerns or questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The product is excelent with a great audio cuality
on June 15, 2025
Posted by: Javielito
[This review was collected as part of a promotion.] I use my galaxy buds 3 to listen to music when I'm running, when I'm in public surroundings and something like that, but I use my buds every day.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 16, 2025
Thank you so much for sharing your thoughts about the Galaxy Buds3, Javielito! It’s great to see that you're using them daily, especially during your runs and in public. We designed the Galaxy Buds3 with an emphasis on comfort and sound quality, so it’s wonderful to know they’re enhancing your listening experience. From phone calls to listening to a new playlist during your morning workout, the Samsung Seamless Codec ensures high-quality streaming across devices with up to 24bit/96kHz audio. We love that you’re enjoying your buds! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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