Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8
(2,009 Reviews)
Rating breakdown 2,009 reviews
5 Stars
1,027
4 Stars
324
3 Stars
241
2 Stars
157
1 Star
260
50%of customers recommend this product.
(
330 out of
661)
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
3
Not so great
on September 12, 2025
Posted by: JAY W
I purchased these buds about 3 months ago and the left earbud doesn't hold a charge. It goes out long before the right earbud. Very disappointed.
Response from Samsung USBy R&R Team, September 12, 2025
It's great to hear from you, Jay! Thank you for sharing your experience with the Galaxy Buds3. We truly hate to see that the left earbud is not holding a charge as expected. Your feedback is really important to us, and we want to help resolve this concern. To get the best performance from your earbuds, please ensure you're using the included USB cable and a Samsung-approved wall adapter (sold separately). Also, it’s a good idea to check that the charging contacts inside the case and on the earbuds are clean and free of any debris. Taking a moment to inspect the case, earbuds, and charger for any damage can also make a difference. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If you need any further assistance or have further questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Great sound feature!
on September 14, 2025
Posted by: Maddy
Expertise:Intermediate
They are amazing! Though I one got some water damage, is it possible to buy a replacement for one earbud?
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
East to connect
on September 14, 2025
Posted by: 1999991
[This review was collected as part of a promotion.] Galaxy AI know what I try to asking for. Very clearly I can listen and taking my friend and family members on the phone.
Value
5
Written by a customer while visiting Samsung US
Posted by: Ivy Y
from Albuquerque
Expertise:Intermediate
Verified Purchase:Yes
Great sound and fit for open ear buds. Noise cancelling and battery life are good.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
2
Wish these were better
on September 15, 2025
Posted by: Mw2ftl
from Chicago
Expertise:Expert
First off I wanted to say, I really wanted to like these. I pre-ordered this when it was announced. After using it on and off for about over a year. The audio is very poor in some cases. I have no idea why, but sometimes depending on the video/audio I listen to, it'll either be normal sounding to crazy loud and I played around with the audio settings as well. I sent them in to Samsung and they supposedly fixed the issue but it still occurs. The Samsung buds fe I own don't have this issue so it can't just be me. Overall I would skip these.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, September 15, 2025
We appreciate you taking the time to share your experience with the Galaxy Buds3. We noted your concerns about the audio quality, and we appreciate the steps you've taken to work with us to get this resolved. We suggest checking for updates on the Wearable app and your device, as updates can often enhance performance. Additionally, you can customize sound settings for different apps! Just swipe down to access the Quick Settings panel, where you can quickly adjust your EQ and noise control. Your custom settings will save for each app, so whether you’re enjoying 360 Audio on YouTube or a bass boost on Spotify, everything stays in tune with your preferences. If you have any other concerns or need further assistance with this, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Holls007
Verified Purchase:Yes
Ear buds sound nice, but they do not fit in my ear very well. They are loose and tend to fall out and beacuse they are loose, the noise cancelling feature does not work very well at all. I am a little disappointed because I haven't been able to find a cover for the ear bus that will help them fit in my ear better.
Response from Samsung USBy R&R Team, September 15, 2025
Thank you for sharing your experience with the Galaxy Buds3, Holls. We understand how important it is to have a good fit, especially to enjoy the noise cancellation feature fully. Since the Galaxy Buds3 are designed as open-type buds, they do not have ear tips like traditional canal earbuds. To use them, simply place them in your ears and check the bottom of each bud for the directional markings, which indicate the left and right. Insert the right bud into your right ear with the R facing you, and do the same with the left bud in your left ear. You can adjust the fit by rotating them forward or backward until they feel comfortable. If you have any questions or need further assistance, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
The best investment I've done for my S22 +
on September 15, 2025
Posted by: Salesgirl
[This review was collected as part of a promotion.] I work as a phone salesperson and let me tell you that having the Buds on while I work is absolutely great
The Buds let me know who's calling in the moment and helps me answer or decline the call if I'm busy
It reads my text messages and the sound quality alone is outstanding
Listening to music with the 360 audio is breathtaking, love that you can ajust them to your liking if you wanna hear speech clearly
Honestly amazing Buds3
Worth every penny!
The Buds let me know who's calling in the moment and helps me answer or decline the call if I'm busy
It reads my text messages and the sound quality alone is outstanding
Listening to music with the 360 audio is breathtaking, love that you can ajust them to your liking if you wanna hear speech clearly
Honestly amazing Buds3
Worth every penny!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great first step
on September 15, 2025
Posted by: juicetin
[This review was collected as part of a promotion.] This is a great first step but the love translation isn't the most accurate but all of the touch functions work incredibly. The talk to text and AI capabilities work seamlessly. I can't wait until the next pair come out.
Value
4
Written by a customer while visiting Samsung US