Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9
(2,454 Reviews)
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product.
(
343 out of
696)
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
2
Its okay
on December 6, 2024
Posted by: Gomes
from Brooklyn, NY
Expertise:Intermediate
Easily disconnects from your phone. Sometime it does not recognized that its in your ear and you have to manual connect it or take it out and place it back in your ear.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
3
Response from Samsung USBy R&R Team, December 9, 2024
Thanks for sharing your thoughts about the Galaxy Buds3, Gomes. We always appreciate your thoughts and hope to hear more from you in the future. The Buds3 delivers amazing audio quality, regardless of how they fit in your ears. The Adaptive Equalizer, powered by Galaxy AI, customizes your sound based on how you wear your Buds, allowing you to enjoy an immersive audio experience while on the go. We noted your concerns about the buds not staying connected and also not recognizing that you took them out. We recommend checking for any available updates for your earbuds. To manually check for software updates, insert the earbuds into the charging case with the lid open. Then, open the Galaxy Wearable app on your phone or tablet, tap on "Earbud settings," and select "Earbuds software update," followed by "Download and install." The update process will begin if an update is available. Additionally, ensure that you are using the earbuds within 30 feet of your phone, as the Bluetooth range can vary depending on the environment and your phone model. Avoid obstructions that can block the Bluetooth signal, such as walls, routers, electrical equipment, or sources of electromagnetic interference. It’s also important to check the battery status of the earbuds; a low battery may cause them to disconnect from your phone. You can monitor the battery level in the Galaxy Wearable app or by placing the earbuds back in the charging case, where the indicator light will show the battery status. For additional support, feel free to reach out to Samsung Support for assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
overall good, but housing seems cheap plastic
on December 6, 2024
Posted by: Sandu
Expertise:Intermediate
Verified Purchase:Yes
I like them, but housing can be improved, they feel cheap in hands
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Dez B
from Philadelphia
Expertise:Expert
Verified Purchase:Yes
Great sound quality, amazing battery life, and fantastic microphone quality. The only down side is they slide out of my ears very easily.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, December 16, 2024
We appreciate you taking the time to share your feedback on the Galaxy Buds3, Dez. It's always great to get insights from our valued customers. The Buds3 offers impressive audio quality tailored to your preferences. Thanks to the Adaptive Equalizer with Galaxy AI, your sound adjusts based on how you wear it, enabling you to enjoy immersive audio while on the go. We're delighted that you're enjoying the sound quality and battery life. We noted your concerns about your buds sliding out of your ears. Since the Galaxy Buds3 are open-type, they don't have earbud tips—just place them directly in your ears. To ensure a proper fit, check the bottom of each bud for directional marks, with "L" for the left and "R" for the right. Insert the right earbud with the "R" facing you, and do the same for the left. Angle the earbuds slightly so the microphone points toward your mouth, and feel free to rotate them for a comfortable fit. We hope that this helps enhance your experience with the Buds3. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Joseph
Expertise:Intermediate
Verified Purchase:Yes
Very confortable, great sounds, great noise cancelation!
I would recommend this to a friend!
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst earbuds ever
on December 6, 2024
Posted by: Lisa
from Arlington, TX
Expertise:Intermediate
I bought this airbud and I must say it is my worst Samsung product to date. I am scared to use it as it falls out of my ears every time. I previously had the Buds pro 2 and it was awesome and when I saw this and the new design I somehow thought it would be better. I am still uncertain as to why I did not return it as I scarcely ever use for fear it will get lost. Samsung please help fix this
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, December 10, 2024
Your feedback is greatly appreciated, Lisa. We noticed you reached out to share your thoughts about the Galaxy Buds3. Your feedback always helps us provide constant improvements. The audio experience of the Buds3 is enhanced by the Adaptive Equalizer feature, which utilizes Galaxy AI to customize the sound quality. This technology adjusts the audio based on how well the earbuds fit in your ears, ensuring you receive the best possible sound. Whether you're active or simply relaxing, you can enjoy immersive audio that is tailored specifically for you. We want to ensure that our customers have the best experience with our devices. We understand that you’ve had some difficulties with your earbuds falling out. Please note that the Galaxy Buds3 are open-type earbuds, unlike canal-type ones, meaning they do not have earbud tips. To ensure a proper fit, check the bottom of the earbuds for directional marks labeled 'L' for left and 'R' for right. Insert the right (R) bud into your right ear and the left (L) bud into your left ear, ensuring that each letter is facing you. Angle the buds slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down, and adjust the earbuds by rotating them forward or backward until they feel comfortable. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/ (how to wear buds3)
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https://www.samsung.com/us/support/answer/ANS10003519/ (how to wear buds3)
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Written by a customer while visiting Samsung US
Customer Rating
1
Not the best in the market and seems overpriced.
on December 5, 2024
Posted by: Sunil S
from San Jose, CA
Expertise:Intermediate
Verified Purchase:Yes
Its very light but as there is no rubber to hold on to its eaisly falling off or feels like it will fall off. I would not recommend this to anyone as there are better products in this price point.
Noise cancellation also seems annonying as it doesn't feel natural.
Noise cancellation also seems annonying as it doesn't feel natural.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
1
Response from Samsung USBy Social Commerce, December 9, 2024
Thanks for sharing your feedback on the Galaxy Buds3 with us, Sunil. Our goal is to make sure our customers have the best experience with our products. The Buds3 delivers crystal-clear sound quality, whether you're on a phone call or enjoying a new playlist during your morning workout, thanks to the Samsung Seamless Codec, which supports high-quality streaming up to 24-bit/96 kHz audio. Unlike canal-type earbuds, the Galaxy Buds3 are open-type and do not have ear tips. To use them, simply place them in your ears, ensuring that the "R" and "L" markings are positioned correctly—insert the R bud into your right ear and the L bud into your left ear. For optimal performance, angle the buds slightly so that the microphone points towards your mouth rather than straight down, and adjust the fit by rotating the buds until they feel comfortable. Wearing the buds correctly also helps the ANC feature. Once again, we appreciate your honest feedback! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Aaevril
Verified Purchase:Yes
Worth every penny! I really like this earbud. The sound is great!
Written by a customer while visiting Samsung US
Posted by: MoHear
from The OC
Expertise:Expert
Verified Purchase:Yes
Technology ahead of its time. Real time translation and active noise cancelling. Sleek design and superior sound. These are the best ear buds out in the market. Get it in a trade in and make the switch now.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US